Вакансии для хороших наёмных менеджеров

На платформу для совместной работы распределенных команд Miro ищут Head of Customer Success (France).   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the role:
Miro is looking to hire the leader for Customer Success in France. Not only the first leader, even the first member of the CSM team on the ground as company opens up first office there. In this entrepreneurial role, you will build, coach, and manage a brand new team of Customer Success Managers for this very new region. Furthermore, you will work closely with the regional Sales leaders and other cross-functional partners to improve processes, drive adoption and retention.   About the team:
The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.   What you’ll do:

• Build, coach and mentor a team of Customer Success Managers
• Partner with the Sales Leader and other functions to improve customer lifetime value (CLV) through higher product adoption, health scores, customer satisfaction, retention and expansion, in particular
• Drive the team towards Key Performance Indicators
• Mentor the team to maintain account hygiene, health, and indicators
• Participate in revenue and health forecasting
• Partner with stakeholders to define and deliver on a best-in-class customer experience
• Personally work with largest customers (10K+ employee size) to establish executive relationships
• Participate in formulating key strategic decisions as a part of the CS leadership team

  What you'll need:

• 5+ years experience in Strategic or Enterprise (High Touch) Customer Success with a consistent track record of meeting targets
• 2+ years as a Lead/Manager of Customer Success at high-growth B2B SaaS company
• Strong foundation in the Customer Success norms, processes, and KPIs
• Excellent communication skills, ability to build relationships and work cross-functionally
• Background of hiring, training, and enabling CSMs with strong performance management skills
• Excellent ability to identify and resolve problems in CS processes
• Solid understanding of Enterprise SaaS applications and collaboration technology
• Comfortable and willing to be a hands-on contributor

  What’s in it for you:

• Stock Option Grant
• Medical Insurance coverage
• Travel allowance for your commute
• Lunch, snacks and drinks provided when back in the office
• Allowance to facilitate remote working during WFH period
• Weekly team activities (even virtually) to keep the spirits high
• Opportunity to work for a globally diverse team

На платформу для совместной работы распределенных команд Miro ищут Head of Customer Success (ROE).   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the team:
The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.   About the role:
Miro is looking to hire a Customer Success Lead to be responsible for growing Enterprise customer base in Europe. In this role you will build, coach, and manage a team of Customer Success Managers. Furthermore, you will work closely with the regional Sales leaders and other cross-functional partners to improve processes, drive adoption and retention.   What you’ll do:

• Build, coach and mentor a team of Customer Success Managers
• Partner with the Sales Leader and other functions to improve customer lifetime value (CLV) through higher product adoption, health scores, customer satisfaction, retention and expansion, in particular
• Drive the team towards Key Performance Indicators
• Mentor the team to maintain account hygiene, health, and indicators
• Participate in revenue and health forecasting
• Partner with stakeholders to define and deliver on a best-in-class customer experience
• Personally work with largest customers (10K+ employee size) to establish executive relationships
• Participate in formulating key strategic decisions as a part of the CS leadership team

  What you’ll need:

• 5+ years experience in Strategic or Enterprise (High Touch) Customer Success with a consistent track record of meeting targets
• 2+ years as a Lead/Manager of Customer Success at high-growth B2B SaaS company
• Strong foundation in the Customer Success norms, processes, and KPIs
• Excellent communication skills, ability to build relationships and work cross-functionally
• Background of hiring, training, and enabling CSMs with strong performance management skills
• Excellent ability to identify and resolve problems in CS processes
• Solid understanding of Enterprise SaaS applications and collaboration technology
• Comfortable and willing to be a hands-on contributor

  What's in it for you:

• Stock Option Grant
• Medical Insurance coverage
• Travel allowance for your commute
• Lunch, snacks and drinks provided when back in the office
• Allowance to facilitate remote working during WFH period
• Weekly team activities (even virtually) to keep the spirits high
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

В международную школу требуется Академический директор.   Основные задачи:

• В зоне ответственности 8 кафедр, 150 педагогов билингвальная среда;
• Организация текущего и перспективного планирования деятельности департамента с учетом целей, задач и направлений (Федеральный Государственный Образовательный Стандарт и International Baccalaureate/Международный Бакалавриат);
• Образовательный процесс - управление качеством, развитие содержания, повышение стандартов:
• Контроль за качеством образовательного процесса и объективностью оценки результатов учебной и внеучебной деятельности обучающихся;
• Обеспечение уровня подготовки обучающихся, соответствующего требованиям стандартов ФГОС и МБ;
• Организация составления расписания учебных занятий и других видов деятельности обучающихся;
• Осуществление контроля за учебной нагрузкой обучающихся;
• Организация работ и непосредственное участие в подготовке и проведении итоговой аттестации, экзаменов, всех видов внешних экспертиз, организация ведения баз данных ОГЭ и ЕГЭ, олимпиад всех уровней;
• Разработка предложений по совершенствованию образовательного процесса и управления образовательным учреждением. Внедрение изменений;
• Участие в выработке правил и контроле их исполнения по обеспечению охраны жизни и здоровья обучающихся во время образовательного процесса.
• Развитие и управление организацией (зав. кафедр; методисты; учителя и др.):
• Участие в подборе и расстановке педагогических и иных кадров;
• Участие в подготовке и проведении аттестации педагогических и других работников учреждения;
• Создание, внедрение и совершенствование программ профессионального и личностного развития педагогических работников;
• Организация системы наставничества;
• Разработка и внедрение бизнес планов по внедрению образовательной, операционной и финансовой моделей Школы;
• Участие в оценке эффективности, доработке существующих и создании новых кросс функциональных систем управления Школой;
• Участие в создании и контроле использования бюджета Школы.
• Внешнее взаимодействие:
• Подготовка и организация консультационных и аккредитационных визитов, включая проверку документации;
• Обеспечение научного-практического сопровождения инновационной деятельности в школе;
• Осуществление взаимодействия с ведущими российскими и международными образовательными организациями с целью непрерывного изучения и обмена опытом, продвижения школы на рынке образовательных услуг;
• Просветительская работа для родителей.

Требования:

• Эффективное целеполагание и организаторские навыки;
• Высокие коммуникативные навыки;
• Успешный опыт управления большой командой;
• Новаторство;
• Опыт административной работы в школе (заместитель директора) от 5 лет;
• Знание английского языка;
• Опыт работы в Школе с современными методиками преподавания, желательно знание системы Международного Бакалавриата.

  Компания предлагает:

• Высокий доход, медицинская страховка, оплата проживания (работник с семьей) иногородним, инфраструктура школы (тренажерный зал, бассейн);
• Вакансия доступна для кандидатов из других городов, оплата релокации, проживания с семьей.

  Внимание! Вакансия от рекрутингового агентства!

На платформу для совместной работы распределенных команд Miro ищут Head of Renewals EMEA.   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the team:
Company is looking for a manager who likes working in a fast paced SaaS environment, taking existing and still growing team of renewal coordinators to the next level. The team owns all direct- and partner transactions and work in very close collaboration with other internal functions. Running their renewal business includes alignment with the customer and stakeholders, as well as negotiating all commercial aspects of the subscription, including closing the renewal deals successfully. This team is part of the Customer Experience team which also includes Customer Success, Customer Education and Support.
Each role at Miro is based at one of physical hubs and company looks for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with a 3 days a week in office culture as baseline.   About the role:
As the Head of the renewals team, you will be leading a multicultural and diverse group of very engaged individuals distributed across EMEA. Top priority in your daily routine are: taking responsibility for achieving renewal related financial goals, managing the collaboration with the internal partners, helping to improve and revisit processes, and developing the individuals and their skills. The role requires you to be critically thinking about ways to achieve and retain renewal targets now and in the future. It also requires being hands-on in handling every day renewal questions from Mironeers and customers.
You will be reporting to Head of Renewals.   What you’ll do:

• Build, coach and manage a team of renewal coordinators to best in class renewal results
• Help the team to remove potential roadblocks to reach the renewal goals
• Cultivate an environment of continuous learning and personal development
• Provide a regional forecast considering different aspects of the business
• Communicate with customers and partners in escalation situations to answer questions and address issues through email, video, phone, and other channels
• Collaborate with regional Customer Success and Account Management leadership teams, participate in meetings and strategic customer business reviews
• Be a partner for the regional Miro teams, train them on renewal related topics
• Support the development and execution of specific programs and projects

  What you’ll need:

• 4+ years of demonstrated ability in a customer retention role, being familiar with the related processes
• 2+ years of experience in managing people and leading a team in a fast growing SaaS organization
• Experience in establishing relationships and running partnerships with sales, customer success and others
• Excellent communication skills, ablility to work with leaders of different levels and groups
• Comfortable stepping in to resolve issues and drive outcomes
• Interested to cultivate a culture of customer success by ongoing learning, improvement and collaboration focus
• Strategic agility: able to plan and project results with the willingness to adjust repeatedly throughout the process
• Ability to uncover, define and implement improvement processes for the team

  What's in it for you:

• Stock Option Grant
• Medical Insurance coverage
• Travel allowance for your commute
• Lunch, snacks and drinks provided
• Allowance to facilitate remote working during WFH period
• Weekly team activities (even virtually) to keep the spirits high
• Opportunity to work for a truly global team
• Inspiring workplace in the heart of Amsterdam

На платформу для совместной работы распределенных команд Miro ищут VP of Customer Success, US.   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the role:
Miro is rapidly growing its Customer Success organization in the Americas, and is looking for a customer-centric executive to lead team. The Head of Customer Success at Miro is responsible for a team of Customer Success Managers and Onboarding Specialists, who focus on rapidly driving time to value and helping customers maximize the value they get through partnering with Miro. The ideal candidate is an inspiring leader who works with the team to lead from the front, and partners closely with cross functional groups at Miro to collaborate on innovative solutions for customers and delivers results. Each role at Miro is based at one of physical hubs, and company looks for talent that want to be part of these local, highly collaborative communities.   What you’ll do:

• Be responsible for a rapidly growing Customer Success team of 45+
• Improve customer retention metrics (adoption, retention, engagement)
• Become a Miro product champion and use this knowledge to effectively guide customers towards their desired outcomes
• Help the team identify, improve, and lead all aspects of the health status of each of your customers
• Drive Miro product adoption by leading onboarding for new customers and teams
• Build and continuously develop executive relationships at key customers and partners
• Contribute to team strategy for new customer onboarding and customer growth/renewal to ensure ongoing customer success

  What you'll need:

• 3+ years leading an enterprise SaaS Customer Success business, with at least $75MM in ARR revenue, with a solid track record of managing large, complex customer accounts >$1MM in revenue
• Strong written and verbal communication skills
• Ability to hire and grow a team of rockstar Customer Success Managers
• Quick learner and can thrive in a constantly evolving hyper-growth environment
• Proactive mentality and excellent time management skills
• Willing and able to travel abroad

  What’s in it for you:

• Excellent Medical, Dental + Vision health benefits
• Competitive salaries + Flexible time off
• 401k matching + Stock options
• Free lunches + Office snacks
• Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
• Distributed team across offices globally 

На платформу для совместной работы распределенных команд Miro ищут Head of EMEA Sales & Success Analytics.   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the team:
Sales and Success Analytics team is responsible to arm all Sales and Success people with insights they can use to make decisions and bring to prospects and customers. Owns all aspects of data and insights business partners need. Works with leadership on strategic projects as a thought partner. Builds scalable solutions to support the growing Sales and Success teams to have the right information they need to be successful. 
Each role at Miro is based at one of physical hubs and company looks for talent who want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with a 3 days a week in-office culture as baseline.   About the role:
You will hire, lead and build a strong, impactful and happy team. You will mentor and support your team to grow to senior analytics professionals while continuously delivering impact for Miro.
You will guide your team to tackle a multitude of exciting challenges including helping define business partner team strategy and address the effectiveness of their key initiatives, helping them have source of truth data and insights to understand health of their business and find the best next action, building a scalable solution to enable the sales reps and customer success managers to recommend the best actions they should take with data-driven insights.   What you’ll do:

• Hire and build a happy and performing team. Mentor and coach junior analysts. Set strategy to drive even more impact as a leader
• Be a vocal and proactive partner to your Sales and Success leadership. Guide business partners' line of questioning rather than just fulfilling requests and suggest the best solution to their problem
• Own multiple projects, from prioritizing, strategizing, planning to delivering in time. Be persistent in ensuring data quality and resourceful in getting data that is not immediately available
• Push yourself outside of your comfort zone - understand always changing business needs, explore new tech and tools, trace data issues to the source, or find a new way to address an old problem

  What you’ll need:

• 7+ years of Analytics/Data Science/BizOps experience, 2+ years of experience in people management and hiring experience. Prefers an experience in a hyper-growth organisation
• Bachelors in Applied Math, Physics, Statistics, Economics, Computer Science, or related technical field
• Experienced with many technical tools: You can develop complex SQL queries in your sleep. You are comfortable with tools like Looker, Salesforce, Python or R. You have experience with DBT, Snowflake or are willing to learn quickly
• Statistics savvy: You are familiar with building predictive models and design experimentations. Other advanced Machine Learning experiences like NLP, Unsupervised models, Graph-based ML, Linear programming are preferred
• Comfortable working with ambiguity and forging your own path and guide the team
• Deliver results quickly with iteration, instead of waiting for perfection, and can lead the team and partners in the process
• Love telling stories with data - numbers are key, but a business is built with people. Cross Functional relationships and effective communication are essential to make an impact

  What's in it for you:

• Stock Option Grant
• Medical Insurance coverage
• Travel allowance for your commute
• Lunch, snacks and drinks provided
• Allowance to facilitate remote working during WFH period
• Weekly team activities (even virtually) to keep the spirits high
• Opportunity to work for a truly global team
• Inspiring workplace in the heart of Amsterdam

На платформу для совместной работы распределенных команд Miro ищут Head of Growth Monetization Analytics.   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the role:
In this role, you’ll have the opportunity to help millions of customers discover and use Miro through the monetization and analytics initiatives your team is driving together with the Growth Product teams.   What you’ll do:

• Hire and develop new talent; grow analytics teams
• Develop, communicate and execute analytics strategy for Growth Product-led Acquisition/Activation/Engagement/Monetization at Miro
• Mentor, coach and inspire leaders within your organization
• Lead your teams to deliver on business objectives

  What you’ll need:

• 3+ years of experience in growth analytics within product customer-centric organizations
• 3+ years analytics management experience including hiring, personal development, performance management
• Experience in product analytics and BI tools (eg. GA, Amplitude, Looker, Tableau, or similar)
• Experience in delivering analytical solutions for complex growth or marketing-related tasks (behavioral segmentation, business-models quantitative assessment, argumentation for new pricing strategies, etc.)
• Strong prioritization and project management skills, understanding of business impact for various solutions
• Strong execution skills in cross-functional environment with multiple stakeholders
• Expertise in statistical methods, experimental design, using quantitative analysis to impact key decisions
• Experience writing SQL queries and also with Python/R and working with large data sets

  What’s in it for you:

• Stock Option Grant
• Medical Insurance coverage
• Allowance to facilitate remote working during WFH period
• Weekly remote team activities to keep the spirits high
• Opportunity to work for a truly global multicultural team
• Lunch, snacks and drinks provided when back in the office

На платформу для совместной работы распределенных команд Miro ищут Head of Marketing Analytics.   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the team:
The Marketing Analytics team at Miro has a clear mission - use data to help marketers make better decisions. Miro is growing at rocket-ship speed and the decisions now are crucial to the business. As the complexity of business grows, getting access to the right information and turning it into ‘executive ready’ recommendations fast is getting increasingly difficult.
Each role at Miro is based at one of physical hubs and company looks for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model.   About the role:
Company is looking for a Head of Marketing Analytics who is passionate about building impactful teams, driving a data-driven approach and proactively contributing to strategic decisions.   What will you do:

• Scale, mentor, and encourage a team of highly skilled analysts
• Ensure clarity, consistency and visual efficiency of reporting on key marketing metrics. Success is defined by how often analytics dashboards are used during weekly stand ups and by whether leadership review key dashboards with their first cup of coffee every morning
• Influence marketing leadership thinking and decision-making by credibly representing both the business and data point of view. High quality, strategic decisions are crucial for our long term success, and you will be in the middle of this
• Collaborate with Data Engineers to improve data infrastructure and acquire the data sources required for the next level insights
• Work with Operations, Technology, and Finance teams to ensure marketing data quality and consistency across all teams and drive automation

  What you’ll need:

• 10+ years of proven experience in analytics, consulting, or related quantitative roles with heavy focus on marketing; 5+ years of analytics team building and management
• Experience of working in hyper growth tech companies (SaaS PLG ideal)
• Strong communication & interpersonal skills - numbers are key, but a business is built with people
• Knowledge of marketing measurement and attribution, funnel optimization, user segmentation, cohort analyses, time series analyses, etc.
• A background of expertise in SQL, A/B Testing, and statistical analysis. Knowledge of modern analytics and BI tools. Our tech stack is Looker, DBT, Snowflake
• Ability to take ambiguous problems and solve them in a structured & data-supported way

  What's in it for you:

• Stock Option Grant
• Medical Insurance coverage
• Travel allowance for your commute
• Lunch, snacks and drinks provided
• Allowance to facilitate remote working during WFH period
• Weekly team activities (even virtually) to keep the spirits high
• Opportunity to work for a truly global team

На платформу для совместной работы распределенных команд Miro ищут Head of Product Analytics (Core).   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the team:
The Product Analytics team at Miro has a clear mission - to drive impactful decisions by leveraging insights, elaborating metrics, and encouraging data culture across Miro (with a product-development focus), while keeping a curious mind and being excited.
It includes quantitative understanding of users behaviour within Miro and how product features perform as far as how we measure the success of the entire product-development life cycle. To scale efficiently in a hyper-growth setting company implements an ‘analytics-as-a-product’ approach by providing self-serve analytics capabilities, onboarding and training people in analytics, disseminating data-informed decision culture, measuring success and iterating.
Each role at Miro is based at one of physical hubs and company looks for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with a '3 days a week in office' culture as baseline.   About the role:
Core Product Analytics is the heart of Miro. It is about ground-breaking user experience and value on the canvas across different devices. Its mission is to reinforce human intelligence and enable teams to create Next Big Things by providing tools for visual thinking and communication that are intuitive and easy for everyone.
Core Product Analytics is a partner team for this area, focused on understanding and accelerating the core values people extract on the whiteboard. As a lead, you are expected to partner with product leaders in enabling strategic decisions, scaling the team and ensuring they are happy.    What you’ll do:

• Hire and develop new talent; grow the analytics team
• Develop, communicate and execute analytics strategy to enable Core Product
• Mentor, coach and inspire leaders within your organization
• Lead your teams to deliver on business objectives
• Open to being hands on where necessary

  What you’ll need:

• 5+ years of experience in product analytics within product customer-centric organizations
• 3+ years analytics management experience including hiring, personal development, performance management
• Experience in product analytics and BI tools (eg. Amplitude, Looker, Tableau or similar)
• Experience in delivering analytical solutions for complex product tasks (behavioural segmentation, UX measurement, establishing metric pyramids, etc.)
• Strong prioritization and project management skills, understanding of business impact for various solutions
• Strong execution skills in cross-functional environment with multiple stakeholders
• Expertise in statistical methods, experimental design, using quantitative analysis to impact key decisions
• Experience writing SQL queries, ideally with Python / R and also working with large data sets

  What’s in it for you:

• Stock Option Grant
• Medical Insurance coverage
• Travel allowance for your commute
• Lunch, snacks and drinks provided when back in the office
• Allowance to facilitate remote working during WFH period
• Weekly team activities (even virtually) to keep the spirits high
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Berlin

На платформу для совместной работы распределенных команд Miro ищут Head of Product Analytics (Workflows).   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the team:
The Product Analytics team at Miro has a clear mission - to drive impactful decisions by leveraging insights, elaborating metrics, and encouraging data culture across Miro (with a product-development focus), while keeping a curious mind and being excited.
It includes quantitative understanding of users behaviour within Miro and how product features perform as far as how company measures the success of the entire product-development life cycle. To scale efficiently in a hyper-growth setting company implements an ‘analytics-as-a-product’ approach by providing self-serve analytics capabilities, onboarding and training people in analytics, disseminating data-informed decision culture, measuring success and iterating.
Each role at Miro is based at one of physical hubs and company looks for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with a '3 days a week in office' culture as baseline.   About the role:
Product stream Workflows aims to build an advanced and engaging end-to-end experience for specific personas with their use cases within Miro. Some examples are; Meetings & Workshops, Mapping & Diagramming, Agile rituals etc.
Workflows Analytics is a partner team for this area, focused on understanding and accelerating the value people extract within workflows and growth drivers. As a lead, you are expected to partner with product leaders in enabling strategic decisions, scaling the team and ensuring they are happy.    What you’ll do:

• Hire and develop new talent; grow the analytics team
• Develop, communicate and execute analytics strategy to enable Workflows
• Mentor, coach and inspire leaders within your organization
• Lead your teams to deliver on business objectives
• Open to being hands on where necessary

  What you’ll need:

• 5+ years of experience in product analytics within product customer-centric organizations
• 3+ years analytics management experience including hiring, personal development, performance management
• Experience in product analytics and BI tools (eg. Amplitude, Looker, Tableau or similar)
• Experience in delivering analytical solutions for complex product tasks (behavioural segmentation, UX measurement, establishing metric pyramids, etc.)
• Strong prioritization and project management skills, understanding of business impact for various solutions
• Strong execution skills in cross-functional environment with multiple stakeholders
• Expertise in statistical methods, experimental design, using quantitative analysis to impact key decisions
• Experience writing SQL queries, ideally with Python / R and also working with large data sets

  What’s in it for you:

• Stock Option Grant
• Medical Insurance coverage
• Travel allowance for your commute
• Lunch, snacks and drinks provided when back in the office
• Allowance to facilitate remote working during WFH period
• Weekly team activities (even virtually) to keep the spirits high
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam