Вакансии для хороших наёмных менеджеров

Университет Синергия приглашает в свою команду Руководителя корпоративного обучающего центра.   Обязанности:

• Руководство командой проекта (около 25 человек).
• Управление комплексом мероприятий по эффективной селекции участников проекта.
• Организация и проведение аттестации участников проекта.
• Формирование индивидуальных планов развития, контроль их исполнения.
• Обеспечение режима проживания участников проекта в общежитиях Университета.
• Проведение воспитательной работы с участниками проекта в духе патриотизма, уважения к труду и стремления к учебе.
• Формирование информационной карты участия в проекте.
• Бюджетирование проекта в целом и отдельных его акций.
• Развитие отношений с общественными организациями и партиями.

  Требования:

• Высшее образование (социология или управление персоналом).
• Опыт работы в области обучения персонала от 7 лет.
• Опыт работы с молодежью.
• Опыт управления мотивацией сотрудников.
• Исключительные организаторские и управленческие навыки, зрелая личность, готовность к переменам.
• Ответственность, пунктуальность, исполнительность.

  Условия:

• Комфортабельный офис в шаговой доступности от метро Сокол.
• Исключительные возможности для профессионального развития.
• Участие в международных конференциях и корпоративное обучение.
• Гибкая система скидок на любые виды обучения в Корпорации.

На платформу для совместной работы распределенных команд Miro ищут Director of Strategic Sales (UK&I).   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the role:
Miro is looking to hire a strong sales leader to run and continue building Large Enterprise (Strategic Accounts) Sales segment in the UK&I and drive the organisation through the next phase of growth. In this role, you will build, coach, and lead a team of Strategic Account Managers.   About the team:
You will be a member of the Sales leadership team and will work closely with every function to improve our processes and drive revenue growth.   What you’ll do:

• Hire, empower, coach, and develop a team of Strategic Account Managers (SAMs)
• Provide SAMs with strategic mentorship on effective territory & account planning
• Support the team in navigating, closing and expanding Large Enterprise (Strategic Accounts) customers
• Build trusted, executive-level relationships with key customers to ensure alignment with top business objectives
• Ensure bi-annual revenue targets and quarterly goals are achieved
• Use data and insights to provide accurate team forecasts and pipeline generation strategies
• Participate in formulating key strategic decisions that impact EMEA GTM strategy

  What you'll need:

• 15+ years of Sales experience with strong performance and career traction
• 7+ years of Sales leadership experience at high-growth B2B SaaS companies
• Experience running Large Enterprise deals, and deal sizes in the high six & seven figures
• Excellent ability to identify and resolve problems in the sales process
• Excellent communication skills, ability to build relationships and work cross-functionally
• Proven track record of selling software into Large Enterprise accounts and achieving personal and team goals
• Proven understanding of Enterprise SaaS applications and collaboration technology
• Comfortable and willing to be a hands-on contributor

  What’s in it for you:

• Highly competitive salary
• Stock option grant
• Health insurance for you and your family
• Allowance to facilitate current remote working during WFH period
• Opportunity to work for a globally diverse team

На платформу для совместной работы распределенных команд Miro ищут Head of EMEA Outbound Sales Development.   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the role:
As the Head of EMEA Outbound Sales Development, you will be responsible for the Outbound prospecting responsibilities for Enterprise and Strategic target accounts in Europe. Today, the role will cover 3-4 leaders with 19-25 reps and will continue to scale as company unlocks additional Outbound pipeline sources. You will source new logo opportunities in both segments to drive continued growth in ARR. 
You will play a key role in driving the EMEA go-to-market strategy and consistent pipeline across the teams while identifying new insights into how Miro can positively transform the way prospective customers’ businesses work.   About the team:
You will join a highly motivated, upbeat sales team that takes pride in producing quality revenue pipeline, landing new customers, and developing the future talent pipeline of Miro.   What you’ll do:

• Hire, mentor, and lead a team of first-line Outbound Sales Development leaders
• Help hire, ramp, and train 3-4 teams of daring sales development representative
• Help drive overall Outbound pipeline generation strategy for Sales Development
• Build a program to generate a consistent new logo pipeline from identified list of target account
• Empower the team to A/B test quality prospecting messaging to optimize prospecting strategy
• Be actively engaged in Outbound prospecting strategy to strengthen SDR approaches to successfully penetrate target account
• Work with Marketing to strategize on campaigns and targeted ads to increase awareness and engagement within prospective customers
• Achieve monthly quotas of qualified opportunities to ensure adequate pipeline to achieve revenue targets

  What you’ll need:

• 10+ years of sales experience with strong performance across sales development and closing roles
• 3+ years of first-line management experience, preferably leading, building, & scaling sales development organizations in a fast-paced, software sales environment
• Strong quantitative skills to measure, manage, and optimize activity and efficiency
• A passion for developing talent and mentoring while building an upbeat environment where people love to come to work
• Strong writing and public speaking skills
• Strength in working cross-functionally including executive management, sales, operations, and marketing teams
• Strong innovation skills - you will think of innovative ways to boost conversion rates and drive revenue
• Design playbooks and career paths for the sales development organization

  What's in it for you:

• Stock Option Grant
• Medical Insurance coverage
• Travel allowance for your commute
• Lunch, snacks and drinks provided when back in the office
• Allowance to facilitate remote working during WFH period
• Weekly team activities (even virtually) to keep the spirits high
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

Financial technology provider Spotware Systems is looking for a Head of Technical Support.   You will be a strong team player, with excellent communication and people management skills, and a strong desire to provide excellent service and improve current processes. You will be managing support team and assisting clients and colleagues related to the content and technical functionality of products. Your skills will be an integral part of one of the key selling points of the company’s services, which is premium support.   Requirements:

• At least two years experience of working as a Head of Support in a product company
• Knowledge and experience of customer service principles
• General technical knowledge (Windows, Networking, SQL, Linux, Web Services)
• Excellent problem-solving skills, the ability to perform a detailed investigation of technical issues, and the strength of character to admit when you do not know something
• Native or Fluent in English
• Excellent organizational skills, the ability to manage workload and team effectively
• The ability to work in a high-stress environment, to take the initiative, and to be adaptable to the day-to-day requirements of the business

Will be a plus:

• Knowledge or previous experience of financial markets and/or Forex
• Previous experience of Information Technology Infrastructure Library or IT Service Management
• Knowledge of the FIX protocol
• Algorithmic programming/trading experience
• Presentation skills
• Training skills

  Responsibilities:

• Manage a team of 5-7 specialists that provides 24/5 support to clients (this role may require shift work)
• Coordinating integration of new clients with internal teams
• Produce weekly and monthly summary management reports on support queries and tools
• Upholding department KPIs and SLAs
• Perform regular reviews of the team performance, providing feedback to individual members and raising any training requirements to aid in progression
• Responding to pre & post-sale queries when required
• Liaising with internal departments (Network Operations, Product Management, Sales, Developers), as well as with third parties where required
• Analyzing clients' issues and developing plans to address recurring requests/issues
• Take ownership of high-profile support cases, coordinating root cause analysis of major incidents
• Define, implement and manage the processes and procedures which shape the support experience
• Develop a strong understanding of Forex and the associated technologies in order to provide the best possible service to both clients and colleagues
• Educating new and existing team members on how product features and functionality work

  What company offers:

• Competitive remuneration
• Opportunities for professional growth
• Full relocation support, including work permit matters
• Relocation bonus (if applicable)
• Private Health insurance for you and your immediate family members as of 1st day of employment
• Friendly working environment, corporate events
• Fully equipped office with fruits and snacks

На платформу для совместной работы распределенных команд Miro ищут Customer Support Team Lead.   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the team:
The Miro Support Team is a vital function of Miro. Acts as the bridge between product and users. By helping them every day, gains valuable insights and pushes new ideas to shape Miro's ever-changing product roadmap.
Mission is to provide the highest quality of customer service with a sense of empathy and passion.    What you'll do:

• Build and lead the team of Customer Support Representatives and Technical Support Engineers in the Asia Pacific region
• Grow your team by conducting regular 1:1’s, coaching and providing continuous feedback
• Be a part of Global Support Leadership team and contribute to the success of the whole CS department
• Be a power user of Miro and acquire a thorough understanding of product and internal systems
• Help your direct reports with the toughest cases and escalations
• Collaborate within and outside of your team to support broader business objectives
• Lead or participate in projects to improve internal team or external company processes

  What you'll need:

• High proficiency in English (С-1/С-2). Japanese would be a huge advantage
• Bachelor degree in tech, business, psych or sociology
• Servant leadership style
• Strong problem solving skills
• An effective collaborator; supportive of other team members in their success
• Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
• Ability to monitor the progress of your projects and anticipate roadblocks
• Cross-functional work experience with Sales, Success & Engineering teams
• 4+ years in customer-facing roles in tech companies; SaaS is a huge plus
• 2+ years of people management experience (leading 5-15 individual contributors)

  What’s in it for you:

• Stock Grant
• Fully paid medical insurance including family
• Remote working stipend
• Weekly team activities (even virtually) to keep the spirits high
• Opportunity to work for a truly global team
• Parental leave and family planning allowance

На платформу для совместной работы распределенных команд Miro ищут Head of Customer Success (France).   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the role:
Miro is looking to hire the leader for Customer Success in France. Not only the first leader, even the first member of the CSM team on the ground as company opens up first office there. In this entrepreneurial role, you will build, coach, and manage a brand new team of Customer Success Managers for this very new region. Furthermore, you will work closely with the regional Sales leaders and other cross-functional partners to improve processes, drive adoption and retention.   About the team:
The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.   What you’ll do:

• Build, coach and mentor a team of Customer Success Managers
• Partner with the Sales Leader and other functions to improve customer lifetime value (CLV) through higher product adoption, health scores, customer satisfaction, retention and expansion, in particular
• Drive the team towards Key Performance Indicators
• Mentor the team to maintain account hygiene, health, and indicators
• Participate in revenue and health forecasting
• Partner with stakeholders to define and deliver on a best-in-class customer experience
• Personally work with largest customers (10K+ employee size) to establish executive relationships
• Participate in formulating key strategic decisions as a part of the CS leadership team

  What you'll need:

• 5+ years experience in Strategic or Enterprise (High Touch) Customer Success with a consistent track record of meeting targets
• 2+ years as a Lead/Manager of Customer Success at high-growth B2B SaaS company
• Strong foundation in the Customer Success norms, processes, and KPIs
• Excellent communication skills, ability to build relationships and work cross-functionally
• Background of hiring, training, and enabling CSMs with strong performance management skills
• Excellent ability to identify and resolve problems in CS processes
• Solid understanding of Enterprise SaaS applications and collaboration technology
• Comfortable and willing to be a hands-on contributor

  What’s in it for you:

• Stock Option Grant
• Medical Insurance coverage
• Travel allowance for your commute
• Lunch, snacks and drinks provided when back in the office
• Allowance to facilitate remote working during WFH period
• Weekly team activities (even virtually) to keep the spirits high
• Opportunity to work for a globally diverse team

На платформу для совместной работы распределенных команд Miro ищут Head of Customer Success (ROE).   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the team:
The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSM works with Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.   About the role:
Miro is looking to hire a Customer Success Lead to be responsible for growing Enterprise customer base in Europe. In this role you will build, coach, and manage a team of Customer Success Managers. Furthermore, you will work closely with the regional Sales leaders and other cross-functional partners to improve processes, drive adoption and retention.   What you’ll do:

• Build, coach and mentor a team of Customer Success Managers
• Partner with the Sales Leader and other functions to improve customer lifetime value (CLV) through higher product adoption, health scores, customer satisfaction, retention and expansion, in particular
• Drive the team towards Key Performance Indicators
• Mentor the team to maintain account hygiene, health, and indicators
• Participate in revenue and health forecasting
• Partner with stakeholders to define and deliver on a best-in-class customer experience
• Personally work with largest customers (10K+ employee size) to establish executive relationships
• Participate in formulating key strategic decisions as a part of the CS leadership team

  What you’ll need:

• 5+ years experience in Strategic or Enterprise (High Touch) Customer Success with a consistent track record of meeting targets
• 2+ years as a Lead/Manager of Customer Success at high-growth B2B SaaS company
• Strong foundation in the Customer Success norms, processes, and KPIs
• Excellent communication skills, ability to build relationships and work cross-functionally
• Background of hiring, training, and enabling CSMs with strong performance management skills
• Excellent ability to identify and resolve problems in CS processes
• Solid understanding of Enterprise SaaS applications and collaboration technology
• Comfortable and willing to be a hands-on contributor

  What's in it for you:

• Stock Option Grant
• Medical Insurance coverage
• Travel allowance for your commute
• Lunch, snacks and drinks provided when back in the office
• Allowance to facilitate remote working during WFH period
• Weekly team activities (even virtually) to keep the spirits high
• Opportunity to work for a globally diverse team
• Inspiring workplace in the heart of Amsterdam

В международную школу требуется Академический директор.   Основные задачи:

• В зоне ответственности 8 кафедр, 150 педагогов билингвальная среда;
• Организация текущего и перспективного планирования деятельности департамента с учетом целей, задач и направлений (Федеральный Государственный Образовательный Стандарт и International Baccalaureate/Международный Бакалавриат);
• Образовательный процесс - управление качеством, развитие содержания, повышение стандартов:
• Контроль за качеством образовательного процесса и объективностью оценки результатов учебной и внеучебной деятельности обучающихся;
• Обеспечение уровня подготовки обучающихся, соответствующего требованиям стандартов ФГОС и МБ;
• Организация составления расписания учебных занятий и других видов деятельности обучающихся;
• Осуществление контроля за учебной нагрузкой обучающихся;
• Организация работ и непосредственное участие в подготовке и проведении итоговой аттестации, экзаменов, всех видов внешних экспертиз, организация ведения баз данных ОГЭ и ЕГЭ, олимпиад всех уровней;
• Разработка предложений по совершенствованию образовательного процесса и управления образовательным учреждением. Внедрение изменений;
• Участие в выработке правил и контроле их исполнения по обеспечению охраны жизни и здоровья обучающихся во время образовательного процесса.
• Развитие и управление организацией (зав. кафедр; методисты; учителя и др.):
• Участие в подборе и расстановке педагогических и иных кадров;
• Участие в подготовке и проведении аттестации педагогических и других работников учреждения;
• Создание, внедрение и совершенствование программ профессионального и личностного развития педагогических работников;
• Организация системы наставничества;
• Разработка и внедрение бизнес планов по внедрению образовательной, операционной и финансовой моделей Школы;
• Участие в оценке эффективности, доработке существующих и создании новых кросс функциональных систем управления Школой;
• Участие в создании и контроле использования бюджета Школы.
• Внешнее взаимодействие:
• Подготовка и организация консультационных и аккредитационных визитов, включая проверку документации;
• Обеспечение научного-практического сопровождения инновационной деятельности в школе;
• Осуществление взаимодействия с ведущими российскими и международными образовательными организациями с целью непрерывного изучения и обмена опытом, продвижения школы на рынке образовательных услуг;
• Просветительская работа для родителей.

Требования:

• Эффективное целеполагание и организаторские навыки;
• Высокие коммуникативные навыки;
• Успешный опыт управления большой командой;
• Новаторство;
• Опыт административной работы в школе (заместитель директора) от 5 лет;
• Знание английского языка;
• Опыт работы в Школе с современными методиками преподавания, желательно знание системы Международного Бакалавриата.

  Компания предлагает:

• Высокий доход, медицинская страховка, оплата проживания (работник с семьей) иногородним, инфраструктура школы (тренажерный зал, бассейн);
• Вакансия доступна для кандидатов из других городов, оплата релокации, проживания с семьей.

  Внимание! Вакансия от рекрутингового агентства!

На платформу для совместной работы распределенных команд Miro ищут Head of Renewals EMEA.   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the team:
Company is looking for a manager who likes working in a fast paced SaaS environment, taking existing and still growing team of renewal coordinators to the next level. The team owns all direct- and partner transactions and work in very close collaboration with other internal functions. Running their renewal business includes alignment with the customer and stakeholders, as well as negotiating all commercial aspects of the subscription, including closing the renewal deals successfully. This team is part of the Customer Experience team which also includes Customer Success, Customer Education and Support.
Each role at Miro is based at one of physical hubs and company looks for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with a 3 days a week in office culture as baseline.   About the role:
As the Head of the renewals team, you will be leading a multicultural and diverse group of very engaged individuals distributed across EMEA. Top priority in your daily routine are: taking responsibility for achieving renewal related financial goals, managing the collaboration with the internal partners, helping to improve and revisit processes, and developing the individuals and their skills. The role requires you to be critically thinking about ways to achieve and retain renewal targets now and in the future. It also requires being hands-on in handling every day renewal questions from Mironeers and customers.
You will be reporting to Head of Renewals.   What you’ll do:

• Build, coach and manage a team of renewal coordinators to best in class renewal results
• Help the team to remove potential roadblocks to reach the renewal goals
• Cultivate an environment of continuous learning and personal development
• Provide a regional forecast considering different aspects of the business
• Communicate with customers and partners in escalation situations to answer questions and address issues through email, video, phone, and other channels
• Collaborate with regional Customer Success and Account Management leadership teams, participate in meetings and strategic customer business reviews
• Be a partner for the regional Miro teams, train them on renewal related topics
• Support the development and execution of specific programs and projects

  What you’ll need:

• 4+ years of demonstrated ability in a customer retention role, being familiar with the related processes
• 2+ years of experience in managing people and leading a team in a fast growing SaaS organization
• Experience in establishing relationships and running partnerships with sales, customer success and others
• Excellent communication skills, ablility to work with leaders of different levels and groups
• Comfortable stepping in to resolve issues and drive outcomes
• Interested to cultivate a culture of customer success by ongoing learning, improvement and collaboration focus
• Strategic agility: able to plan and project results with the willingness to adjust repeatedly throughout the process
• Ability to uncover, define and implement improvement processes for the team

  What's in it for you:

• Stock Option Grant
• Medical Insurance coverage
• Travel allowance for your commute
• Lunch, snacks and drinks provided
• Allowance to facilitate remote working during WFH period
• Weekly team activities (even virtually) to keep the spirits high
• Opportunity to work for a truly global team
• Inspiring workplace in the heart of Amsterdam

На платформу для совместной работы распределенных команд Miro ищут VP of Customer Success, US.   About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.   About the role:
Miro is rapidly growing its Customer Success organization in the Americas, and is looking for a customer-centric executive to lead team. The Head of Customer Success at Miro is responsible for a team of Customer Success Managers and Onboarding Specialists, who focus on rapidly driving time to value and helping customers maximize the value they get through partnering with Miro. The ideal candidate is an inspiring leader who works with the team to lead from the front, and partners closely with cross functional groups at Miro to collaborate on innovative solutions for customers and delivers results. Each role at Miro is based at one of physical hubs, and company looks for talent that want to be part of these local, highly collaborative communities.   What you’ll do:

• Be responsible for a rapidly growing Customer Success team of 45+
• Improve customer retention metrics (adoption, retention, engagement)
• Become a Miro product champion and use this knowledge to effectively guide customers towards their desired outcomes
• Help the team identify, improve, and lead all aspects of the health status of each of your customers
• Drive Miro product adoption by leading onboarding for new customers and teams
• Build and continuously develop executive relationships at key customers and partners
• Contribute to team strategy for new customer onboarding and customer growth/renewal to ensure ongoing customer success

  What you'll need:

• 3+ years leading an enterprise SaaS Customer Success business, with at least $75MM in ARR revenue, with a solid track record of managing large, complex customer accounts >$1MM in revenue
• Strong written and verbal communication skills
• Ability to hire and grow a team of rockstar Customer Success Managers
• Quick learner and can thrive in a constantly evolving hyper-growth environment
• Proactive mentality and excellent time management skills
• Willing and able to travel abroad

  What’s in it for you:

• Excellent Medical, Dental + Vision health benefits
• Competitive salaries + Flexible time off
• 401k matching + Stock options
• Free lunches + Office snacks
• Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
• Distributed team across offices globally