Avanade is the leading provider of
innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, their 59,000 professionals in 26 countries make a genuine human impact for the clients, their employees and their customers.
They have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, they are uniquely positioned to help businesses grow and solve their toughest challenges.
They are a "people first" company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, they are building a sustainable world and helping young people from underrepresented communities fulfil their potential.
Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation.
Job Description
As a CRM Project Group Manager, you are responsible for leading people, project, and program management across an entire CRM system lifecycle. From requirements gathering through implementation, you will work closely with both internal Avanade employees and client stakeholders to ensure on-time, high-quality project delivery. You will also be responsible for the identification and implementation of continuous improvement initiatives, processes, and tools supporting enhancements in productivity, efficiency, issue resolution, and cost.
Key Role Responsibilities:
- Manage collaboration with clients and project teams to develop PMO related tools such as project plans, implementation plans, transition plans, etc.
- Establish and support knowledge management repositories
- Support business development activities or thought leadership in support of Talent Community objectives and priorities
- Monitor, reports, and responds to issues and risks associated with the project
- Balance scope, schedule, budget, quality, and risks associated with the project
- Lead development, implementation, and maintenance of detailed project work plan, including appropriate controls, governance structures, and monitoring to ensure on-time, on-budget, and quality outcomes
- Manage Avanade and subcontractor staff assigned to the project
- Lead change management and change enablement processes throughout project duration
- Assist in the sales process, including estimating work effort and expenses using Avanade's standard tools.
- Engage and partner with appropriate onshore, offshore, and nearshore workforces, including Service Licensing Agreements (SLAs)
Your technical and non-technical skills include:
- You are likely an experienced project manager with deep CRM roots, someone who can engage with clients and translate their needs into project blueprints, schedules and deliverables.
- Extensive experience in Microsoft Dynamics CRM a nd the life cycle of planning, implementing, and maintaining such solutions
- Demonstrated experience with operation management, systems security, testing, databases, and mobility considerations
- Extensive Experience leading large technology infrastructure projects
- Experience consulting with external clients on complex projects, including in leadership roles
- Experience working with global teams on CRM technology implementation and maintenance projects
- Experience working with offshore teams to facilitate project work
- Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
Preferred Certifications:
- PMP Certification Desired
Preferred Education Background:
- You are likely to possess a Bachelor's degree in a relevant field from an accredited college or university (Information Technology preferred).
Preferred Years of Work Experience:
- You are likely to have 5 to 7+ years of relevant experience, including CRM and project management.
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