Вакансии для хороших наёмных менеджеров

Conrad Maldives (Hilton) is looking for a Guest Relation Manager.   In this role, you assist the Assistant front office manager with running the front office operations in a smooth, professional manner by providing guests and team members with excellent and warm hospitality at all times, ensuring guest expectations are exceeded with total guest satisfaction, ensure compliance with established policies and practices of Conrad.    What will you be doing? 
As the Guest Relation Manager, you will be responsible for performing the following tasks to the highest standards:  Profitability:

• Develops an operational strategy that is aligned with brand's business strategy and lead its execution
• Facilitate the preparation of hotel budgets and forecasts for corporate submission and approvals
• Ensure capital expenditure funds are being used to address the priorities outlined in service strategy
• Ensure accurate forecasting, predicting potential highs and lows in business and initiate necessary changes, analyses variance and initiate appropriate action plan

Front Office Operation:

• Be knowledgeable of all system and procedures used in Front Office Department
• Be familiar with the resort room categories, amenities facilities, outlets and promotions and actively promote to guests
• Provide timely and informative end-to-end guest contact as a representative from Front Office to all arrival guests to assist with any queries as well as post-departure follow up
• Ensure top 100 repeater guests are followed up on pre-arrival via e-mail on all request prior to arrival, follow up while guest are on the resort on all request are being met and post-departure follow ups
• In conjunction with Marcom, maintain quarterly contact with top 100 customers
• Ensure all Hilton Honors guests are recognized as their relevant H Honor status and provided the  relevant benefits and amenities, with a special focus on VIP Gold and Diamond member
• Oversee an effective maintenance and recording of all guest preferences in CRM tool and ensure these preferences are communicated as necessary
• Liaise with the Executive office, Front office, Housekeeping and Engineering on arrival VIP and H Honors guests
• Facilitate amenities and room checks for VIP guests; coordinate with relevant department to ensure accuracy and timely delivery of each amenity, and ensure arrival guest rooms have a final quality check by Guest Relation team member
• Respond to all guest comments, observations and complaints in a timely and professional manner ensuring total service recovery is completed and guest satisfaction is accomplished
• Provide follow up contact to in-house VIP long staying guests and coordinate gifts or further assistance when required
• Ensure guests receive prompt attention and personal recognition within the resort
• Follow up with GSAs to ensure all guests are being assisted with restaurant and excursion booking requests
• Handle guest complaints and when required inform, senior management of special guests concern
• Hold daily briefings with team members and advise them of all information involving them
• Conduct monthly communication meetings with team members to ensure all targets and goal are met
• Establish and maintain efficient team member relation
• Ensure communication within the department and other relevant departments is clear, consistent and timely
• Assist in hiring, training and supervision of all Guest Relation team members
• Ensure duty roster and staffing levels are appropriate and in accordance with set policies
• Assist in identifying training needs, developing formal training plans and implementing training sessions for guest-contact team members
• Continue to monitor and update VIP amenity program to ensure quality and cost are at an optimal level and standard
• Share responsibility for successful SALT score an surveys; ensure all GSA team members are continuously trained and energized to deliver personalized authentic service standards on a daily basis
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of all Guest Relation personnel
• Be prepared to undertake extraordinary functions as required by Management
• Familiar with "Opera" computer system including: Reservations. Front Desk, Guest Profiles and Cashiering
• Perform any other duties and responsibilities as assigned by the Director of Operations
• To maintain a high guest service focus by approaching your job with guests always in mind and being proactive in a timely manner towards their needs and requests
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues
• To be motivated and committed, approaching all task with  enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance
• To be flexible, responsible quickly and positively to changing requirements including the performance of any task requested of you
• To maintain high team focus by showing co-operation and support to colleagues in the persuit of team goals
• To contribute ideas and suggestions to enhance operational/environmental procedures in the Resort
• To actively promote the services and facilities of Conrad Maldives Rangali Island and the Conrad Hotesls and Resorts to guests and suppliers of the resort
• To Perform all duties and responsibilities in a manner that ensures your safety and that others in your workplace
• To ensure that the Conrad Brand Standards are fully implemented and demonstrated by all Members of the Team
• To fully Embrace the values of Hilton Worldwide and Conrad hotels and resorts
• To be fully familiar with the Conrad Brand Standards and the Quality Assurance Audit and to follow standards of service at all times
• To have complete understanding of the Conrad Maldives Rangali Island's Team Members Handbook and to adhere to the rules and regulations of the Resort
• To contribute positively to stay inspired by providing both guests and fellow Team members through flawless, innovative, Authentic and Personalized service, seeking to always maintain a pleasant and hassle-free working environment
• To maintain high standard of personal appearance and hygiene at all times by adhering to Conrad Maldives Rangali Island Grooming Standard
• To report to work punctually wearing the correct uniform and nametag all times
• To have a complete understanding of and adhere to the Resort's policy relating fire, hygiene, health and safety
• To take directions from and carry out any requests by management in conjunction with work
• To provide guests with friendly, efficient, accurate and polite service all times

Operations: 

• To keep up-to-date with SALT (satisfaction and Loyalty Tracking) results and to see to positively influence these results by following the Conrad Brand Standards
• Constantly strive to increase guest satisfaction through quality, creativity, range and value for money throughout the resort in all facilities & services
• Develop and implements property -wide strategies that deliver products and services to met or exceed the needs and expectation of Brand's target customer and property employees and provides a return on investment
• Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team
• Identifies and analyses operational challenges and facilities the development of solutions to prevent reoccurrence
• Ensure team members feedback is followed up, dealt with appropriately, and shared with the team regularly
• Ensure appropriate actions are executed to support any improvements resulting from safety, QA audits or Area support team input
• Ensure compliance with all statutory requirements and achieve Health and Safety targets and Shares best practice across the organization

People:

• Utilize an "open Door" policy to identify and address team member problems or concerns
• Foster team member commitment to providing excellent service, participating in daily briefing meetings and models desired service behaviors in all interactions with guest and team members
• Commit energy and focus in being / becoming a great member for the team and providing a Great place to Work (Heart of Hilton/ Heart of House/ Travel with Purpose) that allows team member to Thrive
• Communicates on regular basis with departments, provides them with required formal reports and build a cordial relationship direct towards a mutually beneficial on-going association

  What is company looking for? 
A Guest Relation Manager serving Hilton Brands is always working on behalf of Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

• Minimum 3-5 years of experience in a similar role within Hospitality industry
• Minimum 2 years of Management or supervisory experience
• BA/BS Bachelor's Degree or Equivalent
• Proficient in computer systems, MS Office suite, Excel, Outlook, Publisher
• Proficient in Opera property management system
• Excellent leadership skills
• Exceptional communication skills
• Strong background / experience in managing a butler service operation, preferably from a luxury brand in Maldives

В X5 Group требуется Начальник управления претензионно-исковой работы.   Обязанности:

• Руководство претензионно-исковой работой компании
• Выстраивание методологии претензионно-исковой деятельности, определение показателей эффективности ПИР
• Управление ресурсами ПИР
• Непосредственное руководство управлением
• Обеспечение достижения показателей эффективности претензионно-исковой работы
• Мотивация и развитие сотрудников подразделения

  Требования:

• Высшее юридическое образование
• Существенный опыт судебной работы, подтвержденный судебными делами
• Опыт руководства судебными подразделениями с большим объемом задач
• Управленческие знания и навыки - распределение, постановка задач, контроль исполнения; мотивация сотрудников
• Высокая экспертиза в знании материального и процессуального права
• Высокие навыки в аналитике, планировании работы, а также по разработке и созданию инструментов по исправлению бизнес-процессов и ошибок в операционной деятельности в целях администрирования динамики судебной работы
• Лидерство

  Компания предлагает:

• График работы: 5/2, с 9:00 до 18:15 (в пятницу - до 17:00)
• Возможность работать удалённо (в гибридном графике)
• Яркую корпоративную жизнь с большим количеством мероприятий, конкурсов и возможностей для творческой реализации
• Развитую систему компенсаций и льгот: широкий пакет ДМС (включая выезд за рубеж и стоматологию), страхование жизни и здоровья, скидки в магазинах сети Х5 Пятёрочка, Перекрёсток, Карусель; программу привилегий Prime-zone (скидки на товары и услуги и специальные предложения от компаний-партнёров); материальную помощь сотрудникам, попавшим в сложную жизненную ситуацию
• Возможность обучаться и сертифицироваться за счёт компании: внешние тренинги и семинары по профессиональным тематикам, отраслевые конференции, программа развития управленческих навыков, очные мастер-классы, платформы онлайн-образования и многое другое
• Оформление по ТК РФ с официальной заработной платой

Вакансия на удаленке.   В международную EdTech-компанию Refocus требуется Sales team leader.   Refocus is a global EdTech company. It`s goal is to launch 20 products in Indonesia, the Philippines, and all the countries across the Asia region.   What you will do:

• Manage a team of sales representatives. Monitor performance, set targets, give coaching and training
• Call incoming and warm leads over the phone (no cold calling)
• Work with CRM
• Achieve your own monthly KPI and sales plan

  What company expects from you:

• Experience in B2C sales
• Bahasa proficiency
• English language skills B2 and above
• CRM knowledge
• Experience in Telemarketing
• Experience in team leadership and team coaching

  What company offers:

• 100 % remote job
• Official employment with government mandated benefits
• Competitive salary up to 25.000.000 IDR (net) per month
• Opportunities for quick career growth
• Free access to all Refocus educational programs

  Your journey map before employment:

• HR interview
• Final interview with Head of Sales and Regional sales director
• Job offer

В компанию-производитель эмульсий Guangdong Henghe Yongsheng Group требуется Head of sales.   Guangdong Henghe Yongsheng Group Co., LTD. is leading enterprise specializing in R&D, production and sales of emulsions for coating in China, founded in 1992. Company has been focus on water-based emulsion manufacturing 30 years, is the pioneer of safe and environment friendly chemical products supplying and has gained a number of patents.
Products are widely used in interior and exterior architectural coatings, water-based wood coatings, waterproof coatings, water-based industrial coatings and other fields.   Objectives of the position:

• Builds business by identifying and selling prospects
• Maintaining relationships with clients

  Main responsibilities and key activities:

• Identifies business opportunities by identifying prospects and evaluating their position in the industry , researching and analyzing sales options to customers
• Develop relationships with prospects and recommend solutions to improve their production through the use of products
• Selling products by establishing contact and developing relationships with prospects
• Gather marketplace information on pricing, products, merchandising techniques of the paint industrial

  Job requirements: Education:

• Bachelor degree or above, chemical majors are preferred
• Fluent in English or Chinese

Working Experience and Skills:

• More than 2 years experience in paints industry, paints R&D or raw material of paints sales experience are preferred
• Diligent and self-motivation
• Presentation and persuasive skill are required
• Paints technical experience is preferable

  Outstanding points:

• High competitive products in fast-growing industry
• System training supports good performance
• Well pay for good performance

Japan Tobacco International is looking for a Pricing Modelling Group Manager.   Minimum requirements:

• University degree: Mathematics, Statistics, Economics
• English: Advanced (both, spoken and written)
• 5+ years’ experience in Marketing Research Department or Research Agency
• Understanding of tobacco market, Price impacts, trade channels, trends in Russia market, market segmentation
• Advanced MS Office user; knowledge of statistical programs, Power BI, SQL is a plus
• Skills and knowledge: strong analytical skills, big data analysis, advanced communication and presentation skills
• Personality characteristics: structured approach & self-discipline, high attention to details, orientation to result
• People management skills

  Main areas of responsibility:

• Development of Integrated Comprehensive Price model (incl. MT and TT channels separate reading, including all Nicotine cross-categories Price assessment) set-up and monthly support, incl preparation for ASP / SRP, OL and RSF
• Continually review strategic insights capability for emerging gaps in pricing related knowledge, identify and implement local projects and tools that will address gaps and ensure quality of decision-making. Alternative pricing sources / tools and solutions improvement assessment
• Provide all the necessary inputs during the official forecast processes (ASP/OL/LE) related to pricing scenarios assessment and pricing strategy build-up
• Monitor market trends, research consumer markets and competitors’ activities to identify opportunities and key issues to insure JTI price competitiveness across all nicotine products
• Evolve and improve how pricing related topics are shared throughout the business - work to ensure insights are broadly received and understood
• Recruit, motivate and guide the professional development of the team

В международную фармкомпанию Sandoz требуется Tax & Transfer Pricing Manager.   Your responsibilities include, but not limited to:

• Support Tax Head in establishment/changes and ensuring proper day-to-day operation of local tax function, with focus on strategy and consulting and, in interaction with internal and external stakeholders of all levels, builds professional expertise, reputation and trust for local tax function
• Analysis of complex and strategic business activities, proposal of optimal tax approaches
• Lead projects initiated by Tax function, represent Tax function in complex cross-divisional projects, including those related to systems/technology changes
• Ensure Transfer pricing compliance and alignment of local TP reporting with global TP process
• Ensure proper documentation of intercompany transactions
• Ensure suppliers good faith check
• Manage indirect (5+, operational) associates
• Communication with internal (local Top management, Headquarters) and external (auditors, consultants, tax authorities, counterparty management) stakeholders

  You would be a good match for this role, if you have:

• Significant > 6 years’ of professional experience in taxation, experience in a similar role in international / consulting company is preferable, excellent knowledge of Russian tax legislation, knowledge of transfer pricing legislation and process
• Advanced verbal and written skills in English
• Excellent analytical skills, ability to foster a constructive dialogue with stakeholders
• Leadership, people management skills, change management skills

  What company offers for you:

• Maternity leave position (no less than 1,5 years)
• Competitive salary and annual bonus level
• Medical insurance (for the employee and children, additional discount given for close relatives)
• Life insurance, meal allowance, mobile compensation, flexible working hours, internal and external educational courses and trainings, 3 additional days of paid vacation, professional and career development opportunities (locally as well as worldwide)

Вакансия на удаленке.   В образовательную платформу Skillbox требуется Глава команды проектировщиков.   Школа английского языка Skillbox - в прошлом проект КЭСПА, который недавно был интегрирован в состав платформы Skillbox. Обучение в школе строится по особой речевой технологии для русскоговорящих, разработанной филологом Инной Гивенталь. Методика используется и совершенствуется уже 20 лет. За это время более 11 000 человек смогли свободно заговорить по-английски.   Чем предстоит заниматься:

• Формирование и отладка процессов разработки дизайна
• Управление командой дизайна

  От вас потребуется:

• Знание Figma
• Разработка интерфейсов
• UI/UX дизайн
• Работа с дизайн-системами
• Управление командой
• 5 лет в дизайне, не менее года на позиции лида

  Понимают, что выбор работы и компании - это серьезный шаг, поэтому в Skillbox:

• Полностью удаленный формат работы из любой точки мира
• Белая заработная плата, гибкое трудоустройство
• Бесплатный доступ к курсам Skillbox
• Скидка на изучение английского языка
• Увлекательная работа в одном из самых быстро растущих сегментов интернета
• График работы 5/2. Время работы с 10:00 до 19:00 по Мск
• Драйвовая команда единомышленников, заряженных на результат

  Внимание! Для отклика на вакансию нужен VPN.

В IT-компанию AUXO требуется Менеджер по цифровым проектам.   Key Responsibilities:

• Active contributor to Product delivery teams providing technical expertise and largely responsible to support Product Managers and Product Owners to plan and execute Product releases (corporate websites)
• Interact with global teams to ensure timely information solution delivery / support
• Coordinate and lead development of global integrations
• Vendor management
• Communications management
• Ensure compliance of information solutions to local and global regulations and company strategy and standards
• Facilitate and lead business requirement collection and analysis
• Translate business requirements into concrete technical solutions (specifications), actively contribute to the technical documentation creation and validation (functional, technical and architecture specifications, test cases, etc.)
• Define, monitor, measure and meet Appropriate Service Level Agreements [SLA] and Operational Level Agreements [OLAs]
• Gain and accumulate system expertise
• Continuously analyze and improve service (analyze requests, get feedback from business teams, identify and solve problems, manage the suppliers)

  Requirements:

• Education: Higher technical education, specialized education in IT/Digital
• Experience: 5+ years of solid working experience in a multinational Pharma, FMCG or IT company in business/system analysis, system implementation or IT/Digital project management
• Good understanding of Digital Web technology stack (1С: Bitrix, Magnolia CMS, AWS static pages)
• Participation in complex projects on 1С: Bitrix
• Participation in large scale complex projects in the role of project manager (multiple system integrations, business intelligence)
• CRM / Sales force automation implementation experience is an advantage
• Experience in working in agile methodology
• Experience in working with business and system requirements (business process and system analysis)
• Experience in working with senior management project stakeholders
• Experience of direct / indirect people management
• Experience of vendor management
• Knowledge: Best knowledge of 1С: Bitrix, LAMP-stack and Sitecore XP
• Solid knowledge of Microsoft SQL Server Business Intelligence, AWS stack for Data and Web, Power BI, CRM systems (VEEVA, MI), AI/ML and NLP applied technologies, other industry-specific applications
• Solid knowledge in system integration area
• Solid knowledge of information system design principles
• Solid knowledge of Project/Product Management components, associated tools and methodologies and frameworks (Agile, Waterfall)
• Solid knowledge of IT services management approaches
• Level of proficiency in a foreign language: Upper-intermediate
• Skills and Competencies: High level of negotiation, communication, and problem-solving skills
• Project Management skills
• Vendor management skills
• Business process analysis and design skills
• People management skills
• Stakeholder management skills
• Responsibility, stress resistance, leadership, well-organized and aim-oriented

  Company offers:

• Work with a highly motivated and dedicated team
• Competitive salary
• Medical insurance

  Внимание! Для отклика на вакансию нужен VPN.

Бутик-отель GLINZ (Ginza Project) приглашает на работу Главного бухгалтера.   Ваши будущие обязанности:

• Ведение бухгалтерского учета, налогового и управленческого учета двух юридических лиц (на УСН, численность персонала - до 40 человек на данный момент)
• Организация работы бухгалтерской службы отеля
• Подготовка и сдача отчетности
• Контроль движения денежных средств
• Организация и контроль расчетов с дебиторами и кредиторами
• Налоговое планирование и оптимизация документооборота в соответствии с законодательством РФ
• Стратегическое профильное планирование финансовой деятельности
• Бюджетирование, контроль и оценка финансовых рисков
• Оценка итогов инвентаризации материальных ценностей компании
• Консолидированный учет и отчетность перед УК и собственником бизнеса
• Взаимодействие с проверяющими и контролирующими органами
• В подчинении бухгалтер

  Требования:

• Профильное высшее образование
• Опыт работы главным бухгалтером от 5 лет
• Релевантный опыт работы в должности главного бухгалтера в гостинице обязательно
• Опыт разработки и и постановки внутренней учетной политики и документооборота
• Опыт работы в 1С, Меркурий, ЕГАИС
• Знание офисных программ на уровне опытного пользователя
• Аккуратность, пунктуальность, аналитический склад ума

  Условия:

• Оформление по ТК РФ
• Соц. пакет
• Стабильная и своевременная оплата труда
• Полная занятость
• График работы 5/2 с 09.00 до 18.00 (гибридный режим работы)
• Бесплатное питание
• Желательно приступить к работе срочно

В Газпромбанк требуется Project manager.   Основные должностные обязанности:

• Написание бизнес-требований и разработка архитектурных/процессных схем
• Взаимодействие с вендорами (постановка задач, выбор оптимального решения, контроль реализации)
• Управление разработкой и формирование бэклога
• Участие в тестировании и приёмке в эксплуатацию
• Разработка CJM
• Управление ресурсами, сроками, подготовка проектной отчетности

  Ключевые навыки и прочие требования:

• Техническая грамотность и хороший ИТ-бэкграунд
• Опыт в разработке/поддержке мобильных приложений, сайтов
• Умение получать информацию, анализировать, структурировать и четко излагать
• Высокие коммуникативные навыки, умение найти подход к участникам продуктовой команды
• Умение работать над задачами с нечеткой постановкой: понимать суть задачи и расстановку приоритетов исходя из потребности бизнеса
• Владение инструментами: Jira, Confluence, MS Office

  Компания предлагает:

• Работу над амбициозным проектом в команде профессионалов
• Профессиональный рост
• Возможен гибридный формат работы