Вакансии для хороших наёмных менеджеров

Одна из крупнейших транснациональных IT-компаний Microsoft открывает возможность для специалистов различных сфер попасть в свою крутую команду.    1. Partner Marketing Executive. Откликнуться по ссылке: https://careers.microsoft.com/us/en/job/1125374/Partner-Marketing-Executive   2. Partner Development Manager. Откликнуться по ссылке: https://careers.microsoft.com/us/en/job/1118819/Partner-Development-Manager   3. Account Executive. Откликнуться по ссылке: https://careers.microsoft.com/us/en/job/1119919/Account-Executive   4. Employee Relations Manager — EMEA. Откликнуться по ссылке: https://careers.microsoft.com/us/en/job/1110914/Employee-Relations-Manager-EMEA   5. Senior Employee Relations (ER) CRM Manager. Откликнуться по ссылке: https://careers.microsoft.com/us/en/job/1110924/Senior-Employee-Relations-ER-CRM-Manager-EMEA   6. Senior Employee Relations Manager — EMEA. Откликнуться по ссылке: https://careers.microsoft.com/us/en/job/1110919/Senior-Employee-Relations-Manager-EMEA

Microsoft is currently searching for a Senior Employee Relations Manager — EMEA.   Responsibilities: Investigation and management of Employee concerns: Conducts the analysis and resolution of issues with increasing complexity, visibility and risk related to policy, values or, cultural concerns/violations and incident or threat response, independently or by collaborating with managers, peers in Human Resources (HR) and Legal as appropriate; recommends solutions to address issues from a systematic perspective
Determines appropriate approach, interviews -appropriate parties in an investigation in review of concerns on matters related to policy or culture concerns/violations and workplace behaviors. Documents findings, maintains appropriate levels of confidentiality and demonstrates leadership to influence direction of initiatives and investigations.
Concludes investigations, using findings, relevant partnership with team, and knowledge of the relevant legislation / regulations, and Microsoft business context and organizational policies to determine a resolution to investigation of policy or culture concerns/violations and incident or threat response, and recommends corrective/disciplinary actions or processes, as deemed appropriate.
Collaborates with partners across stakeholders to seek counsel from senior peers or managers as needed on proposed strategy weighing complexity, sensitivity, and parties involved.
Models best practices in interviewing techniques and mastery of empathy, confidentiality, and connecting themes.
Utilizes tools and resources to track, document work product and makes recommendations for refining, streamlining, and improving tools and their usage to improve future documentation needs.
Assists/Partners with internal investigative entities at Microsoft (e.g., Workplace Investigations Team [WIT], Office of Legal Compliance [OLC], Global Security Investigations [GSI]) in investigations of serious cases and implements appropriate remediation in conjunction with a business, region, or geography; may lead the investigations for a business, region, or geography where resources are limited; ensures appropriate documentation of issues is in place.
Seeks input from peers, managers, and appropriate stakeholders to ensure compliance with applicable laws and regulations and Microsoft policies.
Identifies, raises, or escalates issues for trends in ER; partners with team and relevant HR partners to reduce ER issues for a business, region, or geography.
Capability Building Coaches employees and managers on navigation of ER processes, provides guidance, coaching or training through the ER experience, and acts as a sounding board for employees and managers on how to navigate work and handle themselves post-investigation.
Manages through conflict listening for what is said verbally and nonverbally, identifies potential solutions, provides tools and resources for facilitating resolution.
Consults with partners and stakeholders as subject matter expert on situations or issues providing best practices, influencing policy and observed trends. Use expertise to make recommendations for next steps, determine what would need to occur next for the situation to need to be transferred to WIT, and what best practices other teams should use to navigate the situation/concern.
Provide one-on-one consulting/coaching with senior/executive business leaders, or by engaging relevant stakeholders and HR partners in capability building conversations.
Identifies opportunities through insights to build organizational capability to proactively manage the creation of ER matters.
Partners with other internal teams to influence policy and decision making based upon preexisting ER best practices and observed trends. Recognizes when standard HR policies and process should be followed and where exceptions should and can be made.
Initiates conversations with individual parties at Microsoft in conflict, listening for what is said both verbally and nonverbally in order to understand the nature of the conflict, what parties’ contributions are to the conflict, their respective willingness to resolve it, and what may be potential solutions for conflict resolution while maintaining appropriate levels of confidentiality.
Coaches and guides parties to leverage best resources and/or approach for the conflict after sharing their findings, or provides the tools that would allow for facilitating conflict resolution to occur as appropriate.
HR Project and Programs Guides and oversees the identification of needs to design and implement ER projects or programs (e.g., policy evolution, process, tools and partnerships with business and HR leaders; oversees project planning and execution.
Gathers and interprets industry trends about Employee Relations programs and processes and identifies execution or communication gaps within a business, region, or geography; develops and proposes action plans to address the gaps in collaboration with peer disciplines (e.g., Human Resources Consulting and Business Partnership) and business leaders.
Operational Compliance Interprets and advocates Microsoft values and compliance with Human Resources policies for a business, region, or geography; identifies/raises needs to mitigate potential risks by collaborating with the Legal profession; leads their team in the collaboration with peers in other businesses, regions, or geographies; provides guidance to create standardized/scalable approach for enhancing compliance.
Identifies the strategy for the localization/update of policies and procedures related to managed projects and programs; gains approval from business leadership in partnerships with Human Resources policy owners and Human Resources Business Partnership (HRBP).   Required/Minimum Qualifications: Proven substantial experience with Human Resources or Business programs/processes
OR Bachelor’s Degree AND proven substantial experience with Human Resources or Business programs/processes.   Additional or Preferred Qualifications: Substantial Employee Relations experience.
Senior Professional in Human Resources (SPHR)/Society for Human Resources Management-Certified Professional (SHRM-CP) or equivalent.
Fluency in English in addition to other European language(s).

Microsoft is looking for a Senior Employee Relations (ER) CRM Manager — EMEA.   Responsibilities: Queue Management Manages, distributes, and oversees queries coming through the Customer Relationship Management (CRM)/queue management system; assesses severity levels of queries and determines management approach; responds to written correspondence, email and other outreach from employees and manager; shares feedback to the senior advisors for CRM/queue management system (AskHR, Engineering, Project Managers) regarding opportunities to solve problems earlier in the funnel, escalation, and process efficiency.
Collaborates with QM community across multiple stakeholders to ensure accurate and consistent triage of cases, identify process improvement opportunities for optimal routing, minimizing seams across teams and functions.
Updates and trains the team on new features within the CRM tool and ensures proper tool usage and hygiene for effective data reporting and trend analysis.
Capability Building Coaches employees and managers on navigation of ER processes, provides guidance, coaching or training through the ER experience, and acts as a sounding board for employees and managers on how to navigate work and handle themselves post-investigation.
Manages through conflict listening for what is said verbally and nonverbally, identifies potential solutions, provides tools and resources for facilitating resolution.
Consults with partners and stakeholders as subject matter expert on situations or issues providing best practices, influencing policy and observed trends. Use expertise to make recommendations for next steps, .
Provide one-on-one consulting/coaching with senior/executive business leaders, or by engaging relevant stakeholders and HR partners in capability building conversations.
Identifies opportunities through insights to build organizational capability to proactively manage the creation of ER matters.
Partners with other internal teams to influence policy and decision making based upon preexisting ER best practices and observed trends. Recognizes when standard HR policies and process should be followed and where exceptions should and can be made.
Initiates conversations with individual parties at Microsoft in conflict, listening for what is said both verbally and nonverbally in order to understand the nature of the conflict, what parties’ contributions are to the conflict, their respective willingness to resolve it, and what may be potential solutions for conflict resolution while maintaining appropriate levels of confidentiality.
Coaches and guides parties to leverage best resources and/or approach for the conflict after sharing their findings, or provides the tools that would allow for facilitating conflict resolution to occur as appropriate.
Operational Compliance Interprets and advocates Microsoft values and compliance with Human Resources policies for a business, region, or geography; identifies/raises needs to mitigate potential risks by collaborating with the Legal profession; leads their team in the collaboration with peers in other businesses, regions, or geographies; provides guidance to create standardized/scalable approach for enhancing compliance.
Identifies the strategy for the localization/update of policies and procedures related to managed projects and programs; gains approval from business leadership in partnerships with Human Resources policy owners and Line HR team.
Investigation and management of Employee concerns: Conducts the analysis and resolution of issues with increasing complexity, visibility and risk related to policy, values or, cultural concerns/violations and incident or threat response, independently or by collaborating with managers, peers in Human Resources (HR) and Legal as appropriate; recommends solutions to address issues from a systematic perspective
Determines appropriate approach, interviews appropriate parties in an investigation in review of concerns on matters related to policy or culture concerns/violations and workplace behaviors. Documents findings, maintains appropriate levels of confidentiality and demonstrates leadership to influence direction of initiatives and investigations.
Concludes investigations, using findings, relevant partnership with team, and knowledge of the relevant legislation / regulations, and Microsoft business context and organizational policies to determine a resolution to investigation of policy or culture concerns/violations and incident or threat response, and recommends corrective/disciplinary actions or processes, as deemed appropriate.
Collaborates with partners across stakeholders to seek counsel from senior peers or managers as needed on proposed strategy weighing complexity, sensitivity, and parties involved.
Models best practices in interviewing techniques and mastery of empathy, confidentiality, and connecting themes.
Utilizes tools and resources to track, document work product and makes recommendations for refining, streamlining, and improving tools and their usage to improve future documentation needs.
Seeks input from peers, managers, and appropriate stakeholders to ensure compliance with applicable laws and regulations and Microsoft policies.
Identifies, raises, or escalates issues for trends in ER; partners with team and relevant HR partners to reduce ER issues for a business, region, or geography.
HR Project and Programs Guides and oversees the identification of needs to design and implement ER projects or programs (e.g., policy evolution, process, tools and partnerships with business and HR leaders; oversees project planning and execution.
Gathers and interprets industry trends about Employee Relations programs and processes and identifies execution or communication gaps within a business, region, or geography; develops and proposes action plans to address the gaps in collaboration with peer disciplines (e.g., Human Resources Consulting and Business Partnership) and business leaders.   Required/Minimum Qualifications: Proven substantial experience with Human Resources or Business programs/processes
OR Bachelor’s Degree AND proven substantial experience with Human Resources or Business programs/processes.   Additional or Preferred Qualifications: Substantial Employee Relations experience.
Senior Professional in Human Resources (SPHR)/Society for Human Resources Management-Certified Professional (SHRM-CP) or equivalent.
Fluency in English in addition to other European language(s).

Microsoft is searching for an Employee Relations Manager — EMEA.   Responsibilities: Investigation and management of Employee concerns: Triages and manages the analysis and resolution of issues related to policy, values or, cultural concerns/violations and incident or threat response, independently or by collaborating with managers, peers in Human Resources (HR) and Legal as appropriate; recommends solutions to address issues from a systematic perspective.
Contacts and interviews parties in an investigation in review of concerns on matters related to policy or culture concerns/violations and workplace behaviors. Documents findings, maintains appropriate levels of confidentiality and demonstrates leadership to influence direction of initiatives and investigations.
Concludes investigations, using findings, relevant partnership with team, and knowledge of the relevant legislation / regulations, and Microsoft business context and organizational policies to determine a resolution to investigation of policy or culture concerns/violations and incident or threat response, and recommends corrective/disciplinary actions or processes, as deemed appropriate.
Collaborates with partners across stakeholders to seek counsel from senior peers or managers as needed on proposed strategy weighing complexity, sensitivity, and parties involved.
Models best practices in interviewing techniques and mastery of empathy, confidentiality, and connecting themes.
Utilizes tools and resources to track, document work product and makes recommendations for refining, streamlining, and improving tools and their usage to improve future documentation needs.
Assists/Partners with internal investigative entities at Microsoft (e.g., Workplace Investigations Team [WIT], Office of Legal Compliance [OLC], Global Security Investigations [GSI]) in investigations of serious cases and implements. appropriate remediation in conjunction with a business, region, or geography; may lead the investigations for a business, region, or geography where resources are limited; ensures appropriate documentation of issues is in place.
Seeks input from peers, managers, and appropriate stakeholders to ensure compliance with applicable laws and regulations and Microsoft policies.
Identifies, raises, or escalates issues for trends in ER; partners with team and relevant HR partners to reduce ER issues for a business, region, or geography.
Capability Building Coaches employees and managers on navigation of ER processes, provides guidance, coaching or training through the ER experience, and acts as a sounding board for employees and managers on how to navigate work and handle themselves post-investigation.
Manages through conflict listening for what is said verbally and nonverbally, identifies potential solutions, provides tools and resources for facilitating resolution.
Consults with partners and stakeholders as subject matter expert on situations or issues providing best practices, influencing policy and observed trends. Uses expertise to make recommendations for next steps, determines what would need to occur next for the situation to need to be transferred to WIT, and best practices other teams should use to navigate the situation/concern.
Provides one-on-one consulting/coaching with business leaders, or by engaging relevant stakeholders and HR partners in capability building conversations.
Identifies opportunities through insights to build organizational capability to proactively manage the creation of ER matters.
Partners with other internal teams to influence policy and decision making based upon preexisting ER best practices and observed trends. Recognizes when standard HR policies and process should be followed and where exceptions should and can be made.
Initiates conversations with individual parties at Microsoft in conflict, listening for what is said both verbally and nonverbally in order to understand the nature of the conflict, what parties’ contributions are to the conflict, their respective willingness to resolve it, and what may be potential solutions for conflict resolution while maintaining appropriate levels of confidentiality.
Coaches and guides parties to leverage best resources and/or approach for the conflict after sharing their findings, or provides the tools that would allow for facilitating conflict resolution to occur as appropriate.
HR Project and Programs Guides and oversees the identification of needs to design and implement ER projects or programs (e.g., policy evolution, process, tools and partnerships with business and HR leaders; oversees project planning and execution.
Gathers and interprets industry trends about Employee Relations programs and processes and identifies execution or communication gaps within a business, region, or geography; develops and proposes action plans to address the gaps in collaboration with peer disciplines (e.g., Human Resources Consulting and Business Partnership) and business leaders.
Operational Compliance Interprets and advocates Microsoft values and compliance with Human Resources policies for a business, region, or geography; identifies/raises needs to mitigate potential risks by collaborating with the Legal profession; collaborates with peers in other businesses, regions or geographies as needed.
Identifies the strategy for the localization/update of policies and procedures related to managed projects and programs; gains approval from business leadership in partnerships with Human Resources policy owners and Human Resources Business Partnership (HRBP).   Required/Minimum Qualifications: Proven substantial experience with Human Resources or Business programs/processes
OR Bachelor’s Degree AND proven substantial experience with Human Resources or Business programs/processes.   Additional or Preferred Qualifications: Substantial Employee Relations experience.
Senior Professional in Human Resources (SPHR)/Society for Human Resources Management-Certified Professional (SHRM-CP) or equivalent.
Fluency in English in addition to other European language(s).

Microsoft is currently looking for an Account Executive.   Responsibilities: Customer Engagement
Builds and maintains relationships with executives and business and technical decision makers at high levels of the customer’s organization to establish alignment on mutual goals and trust in future interactions. Seeks to deepen relationship with customers during interactions by being customer-focused and consistently honoring commitments and connecting the customer to Microsoft executives. Partners with them to foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer’s organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g.,Vice President).
Proactively develops a strong understanding of the customer’s industry and priorities for each assigned account, identifies opportunities to drive optimizations and new digitalization solutions based on customer’s strategies, and presents solutions/ideas based on customer insights. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.
Understands customer drivers of digital transformation and leads new opportunities and orchestrates internal teams to accelerate the customer’s digital transformation. Engages with customers to lead strategic technology direction/transformation within assigned accounts customer. Ensures line-of-business wins are captured (e.g., testimonials) for referencing.
Account Management
Develops and oversees the execution of account plans for multiple accounts to ensure Microsoft revenue targets and customer business needs are met. Drives accountability to deliver on account plans among the extended virtual teams and internal industry experts. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interested in mutual business growth. Ensures sales consumption and adoption goals on target.
Engages with internal and external stakeholders on business planning to review and plan for accounts. Set priorities, focus, and resources and strengthens operations, ensuring that the extended virtual team and other stakeholders are working toward common goals.
Anticipates moves within assigned accounts, as well as potential problems and ways to mitigate risks. Determines prioritization of action for multiple assigned accounts based on customer needs, sales-generating importance, growth opportunities, and account risks, all while maintaining a high level of commitment and accountability for assigned accounts. Consults and coordinates with the account management team to make necessary adjustments, determine what actions to tackle first, and re-adjust priorities to respond to pressing and changing demands.
Expands network of key internal (e.g., Microsoft Consulting Services [MCSs]) and external partners for accounts to ensure execution of core tasks and account transactions. Grows sales and partner impact and engages key partners to develop and promote mutually-beneficial customer digital transformation strategies.
Sales Excellence
Seeks customer feedback (both formal and informal) of assigned accounts to identify and understand the drivers of satisfaction and/or dissatisfaction. Leverages internal resources to support customer needs. Orchestrates others (e.g., Technical Account Managers [TAMs]) to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plans as need to improve customers’ overall experience. Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans.
Leads and orchestrates extended virtual teams and key stakeholders with deep industry expertise (e.g., industry solutions executives) to expand relationship with decision makers and stakeholders of assigned accounts. Leverages best-in-class sales and communication techniques and tools to meet customer needs and accelerate sales.
Educates decision makers of assigned accounts on Microsoft’s value proposition aligned to customer’s business objectives. Establishes the competitive advantage. Develops plans to offer solutions that satisfy customers’ key performance indicators (KPIs) and align the right partner solution for customer industry needs.
Develops value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes to generate business and upsells. Presents business plans to customers to generate new opportunities.
Implements strategies to engage relevant stakeholders of assigned accounts and create and/or identify upselling/cross-selling opportunities and drive usage of Microsoft products.
Industry Knowledge
Proactively builds and maintains a strong knowledge of Microsoft’s product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities and potential threats the customers face. Coordinates with internal industry experts (e.g., industry solutions executives) to gather industry data of assigned accounts and improve planning. Demonstrates a strong understanding of the customers’ business strategy and the direction of the industry.   Qualifications: 5+ years experience working in an industry (e.g., IT Companies, FinTech), driving digital transformation, and/or relevant work experience (e.g., consulting, technology).
OR Bachelor’s Degree in Business, Technology, or related field AND 3+ years of experience working in a relevant industry (e.g.,Fintech, IT, Retail), driving digital transformation, and/or relevant work experience (e.g., consulting, technology).

Microsoft is searching for a Partner Development Manager.   Responsibilities: Partner Centered
Applies a deliberate and focused process to communicate the value of partnering with Microsoft over competitors based on partner business. Considers competition throughout the engagement.
Sells account vision to stakeholders and partners by aligning overall Microsoft value proposition and value propositions of products, channels, or solutions to the partner’s business goals.
Maintains an understanding of the industry and gains insights as portfolios change over time. Learns from partners and applies those learnings to other partners.
Engages and builds trusting relationships with partners to grow business. Understands partner priorities, strategies, and goals and how they align with Microsoft’s. Builds account plans.
Partner Transformation
Develops and executes forward-thinking partner business plans that develop partner business and support cloud consumption and digital transformation. Considers short- and long-term goals and performance expectations based on partner capabilities.
Advises partners on training on relevant topics (e.g., independent selling, market opportunities, technical information) and describes the value of the training to assist with partner readiness.
Attends internal and external events to learn about partner business, build professional network, and maintain up-to-date awareness of industry and competitors.
Solution and Services
Assists partners with planning strategy transformation around Solutions and services. Consults with internal team members to guide partners through launching applications or other products and troubleshooting issues.
Collaborates with own team members and other internal teams (e.g., category, surface, specialist sales, marketing) and resources to support partners and to develop business plans based on partner needs and sales objectives.
Works with technical teams to build solutions or services, and demonstrate proof of concept (POC). Leverages technical resources at Microsoft for technical information and to evaluate partner products and services. Aligns technical resources to bring business value to the partner.
Sales Leadership
Leverages internal resources to develop go-to-market and co-selling strategies that define activities and expectations to meet Microsoft and partner sales goals. Prioritizes accounts for developing go-to-market strategies.
Supports partner readiness by developing marketing plans to generate customer sales (e.g., campaigns, incentives, and promotions). Secures marketing resources (e.g., go-to-market offers) to assist partners with developing marketing plans.
Assesses managed partner portfolio to identify clear patterns, opportunities, and gaps in partner accounts that can be addressed with current products and services.   Required/Minimum Qualifications: 5+ years partner management, sales, business development, or partner channel development in the technology industry.
OR Bachelor’s Degree in Sales, Marketing, Business Operations or related field, Computer Science, Engineering, AND 1+ year(s) partner management, sales, business development, or partner channel development in the technology industry.   Additional or Preferred Qualifications: SMB business management experience.
Master’s Degree in Business Administration, Business Science, or an advanced degree in a Science, Technology, Engineering, and Mathematics (STEM) related field AND 5+ years partner. management, sales, business development, or partner channel development in the technology industry.

Microsoft is looking for a Partner Marketing Executive.   Responsibilities: Drive overarching partner plans, campaigns & platforms that deliver sell-through and earn fans by leveraging omnichannel strategies and tactics:
(20%) Strategic Business Planning:
Create short, medium and long-term full-funnel disti and thru-partner execution plans that maintain channel momentum and profitability through the product life cycle and are tailored to account, partner and consumer needs
Develop a modern marketing mix that focuses on omnichannel innovation and maximizing ROI
(20%) Partner Experiences:
Activate eCommerce sales motions through digital marketing excellence, a connected storefront and mobile-first execution
Build brand advocates among retail sellers through training, evangelism and community engagement platforms
Influence conversion both in-store and online through seamless and synchronized shopper journeys/experiences
Optimize in-store presence by maintaining and future-proofing our shop-in-shop programs and in-store experiences
Deliver compelling demo experiences through sell in of Retail Demo Experience platforms
Differentiate Microsoft from the competition buy building connected product stories that are locally relevant
Localize global campaigns & creative to regional nuances and partner requirements
(20%) Partner Centricity & Relationship-building:
Act as a trusted advisor and thought leader to the retailer/partner building credibility and impact and influence to help land key seasonal and product priorities
Understand partner capability to identify key opportunities and drive joint value initiatives
Collaborate and drive co-marketing campaigns that involve our ingredient partners and hardware/device partners
Role model a culture of integrity and compliance, where trust and transparency are core to all decisions
(20%) Execution Excellence: o Deliver against timelines, budgets, and scorecards while also capitalizing on innovation opportunities o Drive creation and review of monthly and quarterly feedback/reporting in support of regular business milestones o Ensure brand consistency and deep understanding of the customer, competitive and marketing landscape o Proficient across Microsoft programs, platforms and tools
(20%) Analytics and Insights: o Analyze performance results against execution activities to identify causals, opportunities and action plans o Incorporate key insights from accounts to drive informed marketing action plans o Create a culture of learning, encouraging tests and trials that constantly move our marketing execution forward   Qualifications: Four Year college degree or relative work experiences
3+ years relevant experience in Retail/Channel Marketing/Marketing/Retail or Commercial Sales
Proven success at marketing and execution planning – particularly Retail Marketing with Consumer Technology products
Executive & Intercultural communication skills
Strong partner relationships
Adept at building integrated partner marketing plans and campaigns across multiple marketing disciplines
Direct experience interfacing with partners and a proven track record delivering growth/performance metrics
Understand the digital and physical buying journey (omni channel), well-versed in sales channels, commerce platforms
Expertise landing and coordinating cross-discipline marketing programs and sales programs.
Track record of marketing execution excellence and ROI through planning, operations-savvy, creative execution, readiness and analytics/insights
Experience managing ambiguity and rapid change – demonstrate agility and risk-taking.

К своему дню рождения международный аэропорт Шереметьево ищет Кандидата, чей голос станет символом надежности, безопасности и высокого сервиса для пассажиров и сотрудников аэропорта. Объявления, записанные соискателем, будут звучать в праздничные дни во всех терминалах.   Задачи: Записать поздравления и официальные объявления.   Требования: Хорошо поставленный голос;
Владение навыками диктора на профессиональном уровне;
Хорошее произношение на английском языке будет преимуществом.   Условия: Перед записью объявлений соискатель сможет познакомиться с жизнью аэропорта: ему проведут экскурсию, познакомят с основными направлениями работы воздушной гавани и расскажут о секретах крупнейшего аэропорта страны.

Сервис аренды powerbank’ов БЕРИЗАРЯД! в поиске Руководителя call-центра.   Обязанности: Проводить аналитическую работу с целью сбора, оценки и анализа получаемой информации, а также выработки практических рекомендаций на основание собранной статистики Своевременно производить необходимые действия в информационных системах компании, телекоммуникационных программах и других программах Формировать цели, ключевые показатели и контролировать их исполнение отдела сервисной поддержки; внедрять корректирующие меры Обеспечивать своевременную передачу заявок на сервисные обслуживание инженерно-техническому отделу Осуществлять контроль над вызовами, проводить анализ причин их возникновения и разрабатывать необходимые меры по сокращению количества вызовов Своевременно предоставлять обратную связь (исходящий звонок, письмо, комментарии в социальных сетях и т.д.) Клиентам на их вопросы, в течение установленного срока Анализировать данные по поступающим звонкам от Клиентом, с целью сокращения времени разговора Регулярно проводить анализ и обновлять текущие сценарии разговора (скрипты) для подчиненных, инструкций, регламентов, с целью повышению эффективности работы отдела сервисной поддержки Проводить мониторинг установленных аппаратов у Клиентов, с целью повышения эффективности их работы Контролировать и управлять данными учёта оборудования, а также формировать связных цепочек по привязке оборудования к различным идентификаторам. Предоставлять информацию об оборудовании смежным подразделениям компании Определять необходимые направлений развития отдела сервисной поддержки Разработка и внедрение новых методов работы, в том числе новых ИТ-решений для улучшения сервиса и сокращения затрат Выполнять контроли, согласно утверждённой матрицы контролей внутри компании Обеспечивать, в рамках имеющихся полномочий, условий работы и профессионального роста сотрудников отдела сервисной поддержки   Требования: Опыт работы не менее 2-х лет в области руководства сервисных центров, управление персоналом от 5-ти человек Навыки пользования основным пакетом программ Microsoft, уверенный пользователь Excel, Power Point Знания функционала специализированного ПО для контакт-центров Умение выстраивать рабочий процесс в режиме многозадачности Аналитическое мышление   Условия: График работы 5/2 с 9:00-18:00 или 10:00-19:00 Работа в компании, у которой нет конкурентов — лидере рынка Официальное оформление согласно ТК РФ Чувство гордости за то, что в команде людей сервиса, которым уже возможно пользуются ваши друзья Красивый офис, лучший коллектив и приятная рабочая обстановка.

Международное рейтинговое агентство Эксперт РА в поиске Руководителя направления разработки новых продуктов по оценке рисков.   Задачи: Анализировать новые продукты на финансовых рынках в области оценки кредитных, операционных и рыночных рисков с учетом тенденций и перспектив их развития.
Разрабатывать ценовую политику по новым продуктам совместно с коммерческой службой Агентства.
Подготавливать предложения по показателям финансовых рисков формировать требования к продуктам на основе аналитики, запросов клиентов и своего собственного видения.
Нарабатывать и поддерживать широкую базу контактов в профессиональном сообществе для тестирования идей новых продуктов, получения обратной связи по существующим продуктам и потребностям финансового рынка.
Готовить презентационные материалы и выступать на профильных конференциях, вебинарах и других мероприятиях с участием государственных органов, участников рынка и потенциальных клиентов.
Подготавливать требования для автоматизации расчета метрик и проведения тестирования новых продуктов.
Подготавливать аналитические материалы по продуктам на финансовых рынках и новым продуктам Агентства для представления на коллегиальные органы Агентства.
Принимать участие в разработке и актуализации стратегии Агентства, формировании и защите годовых финансовых планов в части продаж новых продуктов.
Формировать команду для решения прикладных задач и реализации продуктовых проектов, обучать и способствовать развитию профессиональных навыков и компетенций сотрудников своего отдела и смежных отделов. Проводить тематические тренинги для внутренней и внешней аудитории.   Требования к кандидату: Высшее экономическое и (или) математическое образование.
Опыт работы и глубокие знания финансовых рынков, фин. инструментов, оценки их рисков, моделей расчета стоимости финансовых инструментов.
Продвинутый или свободный уровень английского языка.
Наличие опыта работы в риск менеджменте является преимуществом.
Наличие опыта в продажах и управлении финансовыми инструментами, исследовательской работы в данной области будет являться преимуществом.
Наличие сертификата PRM/FRM/CFA является преимуществом.   Условия работы: Интересные задачи и возможность профессионального развития.
Работа в стабильной компании.
Достойный уровень оплаты труда.
Расширенный соц. пакет.
Работа в команде единомышленников.