Вакансии для хороших наёмных менеджеров

Overview Agoda’s Customer Experience Group (CEG) is a 2,700+ strong organization spread globally across 10 countries providing multi-channel and multi-language contact center support to its customers. It is an exciting time for CEG as it expands to support the growth of new and existing markets and products. Whilst to date Agoda has been focused on providing best-in-class access to hotel and non-hotel accommodation. We are also to provide access to airline travel. This role requires a high level of personal and professional skills associated with a fast-paced customer service environment. The ideal candidate will bring a vision, a sense of curiosity, a passion for travel, strong interpersonal skills, keen analytical skills, a tech-centric mindset, and a willingness to lead by example. The ability to «tell a story,» analyze and visualize data, drive efficiency is a job requirement. This position is open to both local and foreign candidates, and we will provide a relocation package for the right candidate, ensuring a smooth transition to working and living in Bangkok.   Responsibilities Drive customer, and improve the way we work across CEG. Accountable for the QA function, setting the vision for the team, ensuring the QA team deliver with rigor, providing useful and meaningful insight, and collaborates actively with the operating teams Providing customer operations insight: working with relevant analytics teams to explain movement in key metrics and identify and bring focus to customer or efficiency hotspots across the service teams. Operations ownership for key cross-language work segments, responsible for improving this work (not the people delivery, which is performed in the various operations sites). Establishing and operating to service level agreements between our non-Agoda B2B partners and us. Operational support leadership: bringing operational cadence and organization to regular operations checkpoints, ensuring the right operating and support groups come together around and remain focused on the metrics that matter. Continuously seek out new ways to provide more efficient and effective customer outcomes Develop and continuously improve contact center operational strategies and procedures as part of the Customer Service leadership team Creating and nurturing a team culture that is highly engaged and effective Delivering to efficiency, customer satisfaction, and workforce effectiveness objectives. Work collaboratively with the CEG and broader Agoda teams to deliver better together Be a champion of the Agoda’ experiment and measure’ culture Communicating and connecting local teams to the Agoda/CEG strategy Prepare operations performance reviews, using data to support and present findings in clear and meaningful ways. Work closely with a global network of professionals all focused on managing the Agoda brand Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises Ensure a safe, friendly working environment Ensure company compliance initiatives are in place and monitorable, both at the local and international level Embrace the Agoda Mission and Values   Qualifications Significant service and leadership experience working with customer service teams. Strong background in Contact Center / BPO activity. 8+ years of experience in call center with at 4+ years of people leadership experience. Excellent verbal and written communication skills in English, able to simplify and communicate complex topics using data Comfortable using data to make, drive and communicate decisions Ability to work with very minimal guidance or supervision in a time-critical environment Excellent listening skills, critical-thinker with attention to detail Excellent personal and interpersonal skills to interact with a variety of individuals, including building strong partnerships with other departments Must be able to handle multiple projects and effectively manage different timelines Must be an assertive team player with high energy to work in a fast-paced environment Good to have Six Sigma or similar certification Experience working with and managing a multi-channel environment (telephone, email, chat, social media) highly preferred University bachelor’s degree or higher Experience working in Agile projects Working knowledge of SQL   Внимание! Для отклика на вакансию нужен VPN

Your internship Prepare to expand your repertoire and learn about successful consulting. From the very start, you will be actively involved in a fascinating project and develop constantly in the midst of our supportive, multifaceted team, as well as learn about life as a consultant!   Your profile We are looking for Bachelor or Master students with an excellent academic record and outstanding analytical skills. Previous internships with strategy related tasks and experience in the international arena are an advantage.   Do you have an entrepreneurial mindset with a winning personality? We look forward to receiving your application.

Position description:

• Participate in developing of Digital agenda in the company in tight collaboration with businesses, product owners, and top management
• Own applications landscape and its development roadmap (own, maintain, keep up to date)
• Partner business — understand and formalize business needs, articulate Digital agenda to the business
• Prepare and support Digital Projects Portfolio and individual applications development strategy
• Manage Digital team — 2-4 persons, analysts, business partners, etc.
• Keep necessary staffing level to meet business needs.
• Playing coach — take ownership of one or few key business applications (PIM, CRM, etc.)
• Analyze business processes in tight collaboration with business departments
• Ongoing management of business demand in target area
• Balancing business needs of different internal customers
• Manage projects related to these applications
• Be ambassador of owned applications to the rest of the company
• Manage 3rd party suppliers and internal teams in regards of development and support
• Organize and formalize applications lifecycle — development, support, discontinuation
• Ensure proper security level in projects and applications, according to company’s standards
• Own Digital IT budget

  REQUIRED QUALIFICATIONS:

• 3+ years of experience in project management, business partnering or digital management
• Experience in projects and portfolio management is significant plus
• Excellent communication skills, verbal and written
• Passion to move things forward and achieve targets
• Excellent business knowledge, speaking with business in their own language
• Ability to analyze business processes and propose best solution
• Knowledge of sales processes, product management processes in large international companies
• Experience in translating business requirements into technical language
• Experience in managing 3rd party suppliers and vendors
• Good time management
• Good knowledge of IT trends, IT systems and applications (ERP, BI, Digital, business apps)
• English — fluent
• Multitasking
• Business oriented

eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a substantial impact on people across the globe. We are looking for people with drive, ideas, and a passion for supporting small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you.   Job Description Looking for a company that encourages passion, courage and inspiration, where you can help shape the future of global commerce? We’re searching for a hardworking data analyst intern to join our ambitious and versatile team at eBay! Main responsibilities:

• Identify, extract and analyze relevant information from multiple data sources;
• Maintain and improve existing data integration tasks;
• Perform ad-hoc business dive-in analysis;
• Support / build day-to-day business performance dashboards;
• Measure and interpret the impact of Marketing initiatives & experiments and share the findings to a non-technical audience;
• Participate in data modeling and building predictive algorithms.

  Requirements:

• Strong desire to learn new things;
• Respective education (mathematical, statistics, data analysis);
• Strong analytical, reporting and visualization skills
• Good knowledge of SQL;
• Excel and PowerPoint;
• Python knowledge will be an advantage;
• Proficient English;
• Ability to work in an agile and flexible environment where change is a part of the day-to-day environment;
• The attitude to take initiative, go that extra mile when needed, act with integrity and celebrate success after achievements.

  Personal characteristics:

• Organized and result-oriented: maintains commitment to goals, measure performance against them;
• Able to keep functioning optimally when under pressure and cope with multi-tasking;
• Reciprocal: able to develop, maintain, and strengthen partnerships inside or outside the organization;
• Initiative: identifying what needs to be done and takes action before being asked or the situation requires it.

Приём заявок на летнюю стажировку закончится 31 мая. Вакансии открыты в Москве, Санкт-Петербурге, Новосибирске, Екатеринбурге, Минске, Нижнем Новгороде, Симферополе, Сочи. Ждём начинающих специалистов, которым интересна стажировка по направлениям:  — бэкенд-разработка  — фронтенд-разработка  — машинное обучение  — аналитика  — мобильная разработка Участников ждут — от трёх до шести месяцев оплачиваемой работы бок о бок с ментором, — возможность попробовать себя в любом из пяти направлений, — только реальные задачи по улучшению продукта, — приятное место, где работают увлечённые люди и проходят интересные мероприятия. Что надо уметь Всем стажёрам нужно свободно разговаривать и писать на русском языке. Остальные требования для каждого направления разные. Например, разработчику бэкенда необходимо знать хотя бы один язык программирования (C++, Python или Java), а аналитику — математическую статистику и Python.

Responsibilities:
Member of the company’s management.
Responsible for development lifecycle cycle end to end (Architecture, Design, Development, QA, deployment to production).
Responsibility on IT and R&D Quality,efficiency and budget.
Responsibility on production environment Security, SLA andstability.
Develop technical aspects of the company’s strategy to ensure alignment with its business goals.
Evaluate and implement new technologies and infrastructure.
Use stakeholders’ feedback to inform necessary improvements oradjustments to technology.
Communicate technology strategy to partners and investors. Requirements:
At least 2 years of proven experience as a CTO or similar leadership role in an online company.
At least 7 years’ experience in solution and software architecture.
At least 3 years’ experience in developing and operating mission critical high volume web systems (e.g. 24×7 NOC/SOC teams).
Experience in managing agile R&D delivery (work planning according to targets, developers training & recruitment , design and code reviews).
Experience in Database (SQL) and .NET (MySQL and PHP – advantage).
Knowledge of technological trends to build strategy.
Understanding of budgets and business-planning.
Bachelor’s Degree in Computer Science or Software Engineering.
Excellent English level (written and spoken).
Brilliant, fast thinker, Strategic thinking, strong leadership and solving problems skills, excellent technical and communication skills, responsibility, initiative, high motivation and quick learning.

В Коммерсантъ нужен руководитель группы, который будет управлять трафиком, искать новые каналы привлечения, наращивать целевую аудиторию. Требования к кандидату: опыт работы в медиа-проектах, понимание специфики работы СМИ, знание специфики работы всех основных инструментов привлечения и конвертации трафика, умение анализировать, прогнозировать и сегментировать аудиторию. Откликнуться на почту: lobada@kommersant.ru 

Задачи Head of PR Мы ищем человека на одну из ключевых ролей в команде — руководителя и вдохновителя наших PR-активностей. Главная цель BestDoctor — изменение отношения к своему здоровью миллионов людей. И мы понимаем, что сможем быстрее пройти этот путь с помощью правильных коммуникаций и точных PR-активностей. Мы честные, открытые и любим эксперименты. Даём свободу действий, главное, обосновать свои решения. Всё серьёзно, амбициозно (сами не любим это слово, но как есть) : ты будешь выбирать, что, как и где мы будем делать или не делать, чтобы добиться наших коммуникационных целей.

• Разработка коммуникационной стратегии компании минимум на 3 года;
• Инициирование инфоповодов, написание и редактирование текстов для медиа (интервью, пресс-релизы, колонки, спецпроекты, комментарии и т.д.);
• Ведение корпоративного блога BestDoctor: контроль работы внешних и внутренних копирайтеров;
• Развитие корпоративного Youtube-канала: подготовка стратегии, выбор тем, подготовка сценария роликов, поиск спикеров;
• Тренинг спикеров для выступлений на внешних и внутренних мероприятиях (от выбора темы до финального прогона);
• Развитие личного бренда основателей.

  Что для нас важно

• Опыт работы в PR от 5 лет, наличие успешных кейсов ваших клиентов (мы запросим портфолио!);
• Самостоятельность, системность, максимальная проактивность;
• Способность мыслить нестандартно, выходя за рамки ТЗ;
• Серьезная записная книжка журналистов и личных контактов с ними;
• Умение находить контакт с топ-менеджерами и бизнес-партнерами.

  Почему с нами круто

• Мы меняем рынок медицинского страхования, и у нас это отлично получается;
• В нас поверили и проинвестировали топовые венчурные фонды в России: Target Global, AddVenture;
• Мы собрали команду талантливых и мотивированных людей;
• Мы быстро растем — зимой 2018 года нас было 23, а сейчас уже больше 140 человек;
• Вы будете работать в крутом лофте у метро Савеловская;
• Наш офис работает по гибкому графику — главное для нас результат.
• Вы получите медицинское обслуживание через систему BestDoctor. И это в разы лучше, чем стандартный ДМС 🙂
• У нас есть библиотека с интересными книгами, которая пополняется каждый месяц;
• Мы предоставляем возможность заниматься английским языком (SkyEng) и фитнесом (ФК Megapolis)по корпоративным ценам, а также даем возможность покупать билеты и бронировать отели по специальным ценам от наших партнеров.

We are looking for the candidate who will head the Financial Controlling Division and will be responsible for the bank financial steering. REQUIRED KNOWLEDGE AND EXPERIENCE: — in banking products, operations, transactions; — in building management reporting of the bank according to international financial reporting standards (IFRS) and basic principles of accounting under the Russian standards in the bank; — in methods of analysis, planning and forecasting; — in the support of due diligences and valuations; — in managing people and taking ownership and accountability to develop people and teams; — in MIS reporting; — in basic Treasury functions and funds transfer pricing methodology; — fluent oral and written English; — exceptional good communication skills in collaborative capacity; — strong strategic mind-set; — ability to influence both a cross-functional teams and senior business management and stakeholder; — administrative and analytical skills; — proactive, responsive and timely problem solver, paying attention to details, driving processes and meeting deadlines; — ability to manage controlling related IT developments; — deep understanding and practical application of data science for modelling and analytics. RESPONSIBILITIES: — enhancing and building up a new MIS infrastructure together with a dedicated IT team; — providing analytics for decision taking whether for pricing or adaptation of product parameters and features and investments into future developments; — in general supporting units in taking decisions to achieve sustainable high return; — developing methods and tools and having people in place to perform cost management and analytics on granular level and providing transparency and clarity and lead implementation and development of internal financial controls; — developing and rolling out enhanced new planning and budgeting approach and tool, formulate business plans, forecasts and long-term financial goals; — creating a rolling forecast model applying DS techniques; — driving the process to optimal utilise and allocate capital for sustainable ROE development in close cooperation with Risk and Treasury. WHAT WE OFFER: — a high visibility leadership role in an agile environment; — low formalism/bureaucracy corporate culture; — competitive salary and excellent social package; — comfortable office building with own cafeteria and gym, close to the metro.

В команду стратегического управления клиентскими сегментами приглашаем опытного менеджера, у которого будет возможность изучать тренды и общие изменения как поведения клиентов, так и ситуации на рынке, и предлагать идеи для роста бизнеса. С помощью наших опытных аналитиков автор идеи просчитывает бизнес-результат своих идей и представляет их руководителям подразделений для дальнейшей реализации.   Задачи на данной роли: — отслеживать тренды и их влияние на бизнес-показатели массового розничного сегмента клиентов (портфель клиентов, их удовлетворенность и прибыльность для банка) — взаимодействовать со смежными подразделениями по вопросам развития клиентских сегментов и внедрения разработанной стратегии; — создавать стратегии повышения уровня удовлетворенности сегментов клиентов; — выявлять рыночные возможности для роста клиентской базы и рекомендовать разработку необходимого Value Prop; — участвовать в разработке розничной клиентской стратегии в банке. Наш идеальный кандидат: — имеет успешный опыт разработки и валидации стратегии для компаний; — хорошо понимает клиентов, имеет опыт изучения потребительского поведения; — имеет предпринимательский подход к делу; — умеет аргументировать свою позицию и выстраивать эффективное взаимодействие со смежными подразделениями; — обладает стратегическим мышлением и способен находить решения out of the box; — имеет опыт постановки бизнес-гипотез и их проверки; — готов предлагать новые идеи и самостоятельно реализовывать их. На этой роли вы сможете: — работать с широким спектром банковских продуктов и процессов, влиять на их изменение в лучшую для клиента сторону; — видеть результат своей работы в конкретных бизнес-показателях; — самостоятельно генерить самые смелые бизнес-гипотезы и проверять их на основе данных с участием аналитиков; — участвовать в разработке розничной клиентской стратегии банка.