Вакансия на удаленке.
В международную EdTech-компанию
Refocus ищут
Mentors Lead.
Refocus is a remote-first Edtech company with more than 100 employees in more than 10 countries all over the world. Helps people in the South Eastern Asia to get an IT profession and get employed in 6 months. Launched in January 2022 in the Philippines and Indonesia and already reached >$400k MRR and more than 1500 students.
Role of mentorsWho are mentors? Mentors are experts who work with students on a part-time basis. Usually they already work in the industry (e.g. as data analysts, web developers) and help company with holding Q&A sessions, checking home assignments, answering students questions.
Your future responsibilities:
- Onboarding new mentors (after they agreed to work with company and signed their contract)
- Dive mentors in product and approach to customer service and Refocus values
- Train to hold Q&A sessions, answer student questions and check home assignments
- Help mentors to get familiar with Discord and LMS
- Building all necessary guidelines for mentors
- Setting up scalable operations for home assignments check up
- Operate under 24h SLA
- Efficient distribution of homeworks among mentors
- Quality control for mentors’ feedback
- Regular feedback from students to mentors
- Setting up scalable operations for Q&A sessions
- Schedule planning
- Quality control
- Regular feedback from students to mentors
- Setting up scalable operations for answering student questions in Discord
- Operate under SLA
- Efficient distribution of questions among mentors
- Stick to company`s tone of voice
- Building FAQs
- Quality control for mentors’ answers
- Regular feedback from students to mentors
- Supervising contracts and payments to mentors
- Building community among mentors to make them Refocus ambassadors
- Share students’ and mentors’ feedback to Refocus product and content teams
- Hiring and managing team of mentor managers from scratch
- Planning of mentors resources and budget according to Refocus finance model
Requirements:
- 3+ years of experience of working with teachers/lecturers/mentors (ideally in an edtech company)
- High excellence in operations (incl. building user-friendly processes and guidelines)
- Experience of managing 30+ freelancers/part-time employees/contractors
- Proved track record of building scalable team/department in the company
- Excellent communication and soft skills
- Experience of working in startup/fast-growing tech company
- English C1+
What company offers:
- Unique opportunity to be part of the team which is building a unicorn company in edtech in Asia
- Full-remote or hybrid work in offices in Cyprus, Tbilisi, Jakarta, Manila or Bali
- Fair compensation for your work
- Free access to all of company`s products
...