Вакансии для хороших наёмных менеджеров

В компанию-разработчик VR-игр Anvio VR требуется Арт-директор.   Команда Anvio VR разрабатывает VR игры, как для клубов со свободным перемещением, так и для HomeVR.   Задачи:

• Формирование арт видения новой игры (поиск референсов, отрисовка ключевых концептов своими руками, создание образцовых ассетов)
• Подготовка Art Style Guide
• Создание и настройка процессов производства контента в соответствии с потребностями продуктов
• Контроль за соблюдением целостности графического стиля
• Руководство внутренней командой художников

  Ожидания:

• Опыт работы арт-директором / арт-продюсером / lead artist в gamedev от 3-х лет. Наличие профильного портфолио
• Наличие художественного вкуса, умение рисовать в разных стилях, понимание композиции, формы, цвета и освещения, развитое воображение
• Понимание тонкостей разных стилистик игрового арта, умение выдерживать единый художественный стиль
• Понимание графического 2D / 3D пайплайна, владение базовым набором графического инструментария
• Опыт работы с аутсорс-исполнителями: оценка компетенций и портфолио, подготовка ТЗ, контроль качества исполнения, приемка выполненной работы
• Умение чётко и структурировано формулировать и выражать свои мысли, давать корректный и понятный фидбэк. Опыт выдачи обратной связи исполнителям
• Хорошие коммуникативные и организационные навыки
• Готовность работать в сжатые сроки
• Большой игровой опыт и любовь к играм
• Дополнительным плюсом будет: опыт работы с широким спектром программ графического редактирования

  Компания предлагает:

• График работы: 5/2 гибрид (офис+удаленка), гибкое начало рабочего дня
• Конкурентный оклад (зависит от вашего уровня)
• Комфортный, современный офис на м.Ул.1905г/ Краснопресненская. В мае переезжают в район Таганской
• Корпоративный английский, возможность заниматься футболом, ну и, конечно же, игры в VR для вас и ваших друзей

Centara Hotels & Resorts is looking for a Director of Customer Contact Experiences.   About the role:

• Reporting to the Head of Distribution & Revenue Management, this position is accountable for driving and managing the Customer Contact Center (CCC) function for Centara Hotels group. This position has three main areas of responsibility including the delivery of service excellence, people management & development plus driving the overall commercial objectives & operational execution of the CCC function
• This position is responsible for the strategic planning and execution of all CCC operations. Core duties include management and leadership of processes for the continuous improvement of the customer experience. Tactical emphasis is on customer care, quality management, workforce planning, recruiting, coaching and training. Performance metrics include call efficiency, low abandonment rate, high conversion rates, staffing utilization, acceptable turnover, and financial performance. A commitment to excellence is demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale
• This position’s success is measured by the organization’s ability to provide high quality services while meeting brand standard, improving call performance, increased use of resources and adaptation of new proven technologies to increase efficiency, and achievement of metrics
• This position executes the vision for the operation ensuring the CCC meets customer and organization needs. The successful Director is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities
• Working in collaboration with other teams and leading the CCC team, this role will be responsible for achieving and exceeding financial and KPI targets while also ensuring that all customer interactions with the CCC are handled in line with Centara brand values, thus further driving loyalty to the brand and maintaining and elevating our positioning within the hospitality industry

  Tasks and responsibilities: Commercial & Operational Excellence:

• Setup and launch CCC in Bangkok within the timeline defined by management
• Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum net reservation revenue to hotels
• Responsible for development and administration of annual CCC budget to attain business goals with operational stability
• Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development
• Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement
• Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision
• Responsible for achieving customer service key performance indicators (KPIs), sales targets & objectives, controlling expenses and maintaining and achieving high operational standards
• Constantly developing and implementing initiatives which further optimizes business performance and customer satisfaction for the CCC by reviewing and analysing key indicators on an ongoing basis (weekly, monthly and quarterly reports or business reviews)
• Working in collaboration with the other teams and hotels in order to support and maintain a strong working relationship across all stakeholders thus ensuring the CCC is updated and informed on all business information in order to support customer services for all hotels across all geographies
• Support and drive a culture of business excellence thus ensuring that all CCC team members are fully informed, trained and supported in exceeding our customer expectations
• Full responsibility for P&L of the CCC
• In coordination with the other team managers, ensure that systems and processes are optimized to improve customer satisfaction and to minimize issues for all stakeholders
• In collaboration with the other teams such as IT and system vendors, ensure the maintenance and execution of all information systems and equipment required to support CCC operations
• Ensure volume forecasts & planning requirements are built to manage peak volume periods. Manage resources as needed to ensure delivery of KPI’s

Service Excellence & Delivery:

• Ensure highest standards of customer care is delivered & maintained in all aspects of the CCC function
• Manage customer escalations and provide creative solutions for enhanced customer experience
• Drive innovation across CCC in order for us to continuously exceed customer expectations
• Create a world class team who need to be able to use multiple contact channels efficiently including phone, email, postal mail (if necessary), chat, social platforms
• Handle multiple types of calls and needs: reservations, hotel information, corporate information, product & service information, dissatisfied customers, policy questions, etc.
• Have an in-depth appreciation and understanding of how to interact with customers across diverse languages & cultures

People Management & Development:

• Oversee & support with all recruitment initiatives for the CCC thus ensuring that we attract & retain the best calibre individuals within the marketplace
• In collaboration with the HR team, ensure that the CCC has the correct level of staffing in order to maximize on resources while ensuring that all periods of peak traffic are sufficiently met
• Implement retention initiatives and collaborate with the HR team to provide internal developmental opportunities for our top performers
• Manage CCC incentive plan and ensure adequacy with performance goals and business priorities, in partnership with Supervisor
• Identify individual and team training needs and in collaboration with the HR Training team create and implement regular training sessions (onboarding, regular product & service training/updates, phone etiquette/quality, sales techniques, etc.)
• Establish & maintain a strong working partnership with all relevant teams in order to form a cohesive and focused Centara commercial team
• Build and ensure a culture of diversity and inclusion within the CCC

  Skills and competencies: Experience:

• Minimum of B.A. or B.S. degree required
• 5-10 years of leadership or management experience at Call Center/Contact Center, preferably gained in customer service setting
• Experience of working within an in-house call centre environment which supports a multi-channel & multi-product organization
• Previous hospitality, loyalty, airline and tourism experience in mid-tier or upscale segment a plus
• Exceptional ability to develop and manage results-oriented recruiting and training programs

Skills:

• Strong leadership skills with the ability to motivate & engage a large & diverse team
• Effective management and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities
• Excellent negotiation, interpersonal, written and verbal communications skills in English – including statistical report writing
• Computer Skills: Microsoft Outlook, PowerPoint, Word with advanced Excel skills
• Deep knowledge of call centre related systems including telephone system and central reservations system is preferred
• Ability to multi-task and to deliver under pressure
• Strong problem-solving skills
• Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations
• Target & result orientated
• A natural flare for delivering world class customer services
• Other language fluency in Thai, Vietnamese, Arabic, Russian or Mandarin/Cantonese a plus

Traits:

• Be approachable, proactive and solution-oriented
• Possess common sense & pragmatic approach to their role
• A genuine passion for understanding people’s motivations and mindset with inherit ability to mediate challenging people-based challenges
• Remains calm under pressure and can deliver business focused and practical solutions
• Act as a role model and lead by example by being present on the contact centre floor

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Вакансия на удаленке.   Revolut is looking for a Strategy & Operations Manager.    About the role:

• This role’s core purpose is to identify market opportunities, define product visions and strategies, and make our internal products and processes best in class
• Using data, you’ll create strategic insights and roadmaps for internal improvement / product deployment / service improvements and beyond
• You’ll coordinate resources, manage KPIs, create project timelines and ensure on-time delivery of the highest quality

  What you’ll be doing:

• Diving into data to identify trends and create meaningful insights
• Creating effective dashboarding and liaising with your assigned department to help use the data you create to create efficiencies
• Explore where automation is possible and use a technical eye to speed up and rationalise business processes wherever possible
• As part of the senior leadership team in your assigned business unit, you will be responsible for delivering roadmaps and ensure deliverables are executed on time, as well as coordinating resources (both people and technology) to ensure all business deliverables are met

  What you'll need:

• You like being out of your comfort zone and competition drives you to succeed
• You are a hyper-logical thinker and have a very strong attention to details
• You have graduated with at least a 2:1 with 2-5 years of work experience in a fast-paced environment
• You can break complex problems into smaller ones and enjoy working with data
• You are curious by nature and interested in making an impact
• You can demonstrate through various projects you have been involved that•
• can make a good business case and convince people to help you execute
• Nice to have:
• A STEM degree (Engineering / Physics / Mathematics / Chemistry / Economics / Finance)
• Data tool experience SQL / Python / R
• Start Up / Tech / Tier 1 Consulting Experience

Adidas CIS is looking for Senior Director Trading&Buying dept.   Department Leader Of 4 Teams:

• Adidas Concept stores buying
• Factoty Outlet buying
• Wholesale buying
• In-season trading
• Allocation

  Main Tasks:

• Team Management and Development (30+ FTE)
• Buying volumes management for Concept Stores, Factory Outlets, WHSL
• Support in assortment planning for stores
• In-season trading decisions making for Concept Stores and Factory Outlets
• Product matrixes creation for Concept Stores
• Marketing campaigns launch and implementation with results tracking
• New stores opening (product availability)
• Product allocation to Concept Stores and Factory Outlets in CIS (Russia, Ukraine, Kazakhstan)
• Replenishment process management and optimization
• Stock turnover in stores control and management
• Stock reporting system implementation and support
• Ontime in full launch of new collections and marketing campaigns
• Buying and allocation processes automatization and optimization
• Project management

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В одну из крупнейших консалтинговых компаний в мире Ernst & Young ищут CEO Buyer Program Leader (FTC).   The Brand, Marketing and Communications (BMC) function has an important role to play in helping to achieve EY’s ambition to create long-term value as the world’s most trusted, distinctive professional services organization.   The opportunity:
Company is expanding global buyer-based marketing programs and is looking for an experienced brand, marketing and communications player to lead CEO buyer program within the Strategy and Transactions BMC team. This individual will need to have a strong understanding of all EY’s service offerings targeted to the CEO with a particular focus on Strategy and Growth, Innovation and Transformation, People and Workforce, Long-Term Value and Sustainability. In this role, you will build and manage senior stakeholder relationships and collaborate closely with relevant client serving leaders, brand, marketing and communications (BMC) teams and business industry representatives.   Your Key Responsibilities:

• Your priority focus will be to connect CEO-focused initiatives, collaborating with our Global, Area and Regional teams to create a sophisticated marketing strategy across multiple channels
• You will develop a plan that helps optimize existing initiatives and programs around our buy-based fields of play including: content, internal communications, events, alumni, paid, earned and owned media as well as develops new activities to help build our reputation, relationships and revenue opportunities with current and future Chief Executive Officers
• Working closely with EY Service Line, Sector and EY-Parthenon brand and marketing leaders you will lead a world-class marketing program that aligns to the business priorities to help us achieve strong business results and recognition with market influencers

  You will:

• Develop a complete market/competitor landscape methodology to identify white space and/or where opportunities to improve on existing competitor initiatives
• Have a leading role in developing CEO-focused brand, marketing and communications strategy within Strategy and Transactions and across BMC more broadly
• Manage the execution of the strategy to create a compelling marketing plan
• Help position the EY brand with CEOs across multiple offerings – supporting the move from awareness to consideration to preference in a way that is distinctive and gives them confidence that EY can help them solve their toughest challenges
• Identify and activate appropriate business sponsorships, media partnerships, alliances, analyst relations and broader EY ecosystems to shape the dialogue with CEOs and other influential stakeholders
• Work with the business leadership to bring greater clarity and cohesion to our thought leadership development to ensure it is data driven, insight based and relevant to CEOs
• Collaborate with Area, Regional, Sector and Service Line BMC teams to bring clarity and focus to existing activities and identify opportunities to develop new ones to better reach the target audience
• Develop activities to initiate or improve upon current peer to peer networking and community building events among target CEOs, using virtual and face-2-face activations where appropriate
• Connect closely with accounts, business development and markets teams to ensure marketing activation is relevant and aligned to account planning
• Initiate and implement robust measurement program against agreed KPIs to demonstrate progress to BMC and business

  Skills And Attributes For Success:

• Looking for both a strategic and creative individual that can challenge status quo thinking to cut through both internally and externally – developing creative content that fully engages our target audience
• Need to demonstrate excellent, high-level diagnostic and substantive oral and written communication skills, including a proficiency in converting complex concepts into compelling market messages
• To be successful in the role, you will need to demonstrate an understanding of sophisticated economic and financial materials; be able to make technical content accessible and appealing to a C-suite audience

To qualify for the role you must have:

• Bachelor’s degree (or equivalent area of study or experience)
• Experience in developing compelling marketing strategies and executing on them. Working in global, complex and demanding environments, and managing time-sensitive initiatives simultaneously under pressure and to tight deadlines
• Ability to influence and build collaborative relationships with challenging views and perspectives with business stakeholders
• Experience working with external and internal agencies/resources

Ideally, you’ll also have:

• A good understanding of how Brand Marketing and Communications strategies help the business achieve its objectives and keep abreast of trends across all channels, deployment and measurement to keep the program competitive
• Up-to-date knowledge on BMC and service line issues, trends and long-term implications for EY’s brand strategy
• The ability to assert own ideas and persuade others; gain support and commitment from others; mobilize people to take action; use creative approaches to motivate others to meet the strategic goals and priorities
• Initiative, coupled with accuracy and attention to detail; demonstrate reliability

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Молодой крипто-маркетплейс Broex.io в поиске Chief Marketing Officer-а.   Идеальный кандидат:

• Работал с бюджетами 4М+ в месяц.
• Имеете свой список проверенных подрядчиков для всех нужд маркетинга.
• Есть сильные навыки создания команды подрядчиков, оптимизации их деятельности, контроля за выполнением целей.
• Имеете опыт продвижения продуктов на международном рынке.
• Имеете опыт продвижения продуктов из блокчейн сферы.
• Имеете опыт создания успешных промоакций (от идеи и бюджетирования до отчета).
• У вас хорошее знание digital-инструментов: систем мониторинга позиций, основных аналитических инструментов Яндекса, Гугла и Amplitude, систем сбора и обработки семантики, систем анализа сайтов конкурентов, систем мониторинга отзывов и упоминаний.
• Умеете грамотно вести переговоры с подрядчиками и партнерами.
• Можете отличить хороший дизайн и текст от плохого.
• Английский язык у вас на уровне upper intermediate и выше.
• Вы инициативны - не ждете указаний, а делаете сами и представляете уже итоговые результаты.
• Знаете методологии проведения маркетинговых исследований.

  Вашими задачами будут:

• Организовать подразделение маркетинга – провести аудит текущей команды, предложить способы ее оптимизации, наем новых подрядчиков для каждой задачи по маркетингу.
• Координировать, контролировать работы и выполнение КРI отделом маркетинга.
• Кросс-функциональная работа с разработчиками, продуктологом и другими членами команды для обеспечения поддержки наших продуктов.
• Разработать маркетинговую стратегию — сбор данных, выявление оптимальных каналов продвижения, оптимизация каналов в зависимости от особенностей продукта.
• Сформировать промо-план, контент-план, план мероприятий и активностей.
• Управлять созданием креативных концепций и управлять процессом создания контента, работа с SMM и UGC и запуск промоакций: от идеи до отчета.
• Участие в подготовке всех необходимых рекламных и промоматериалов, их согласование, постановка задач, ТЗ на создание креативов редакторам и дизайнерам.
• Сформировать и утвердить бюджеты на маркетинг, контролировать их исполнение и реализацию.
• Вести маркетинговые действия и коммуникации унифицировано, строго по гайдлайнам компании.
• Вывод продукта на новые рынки и проведение промоушена актуальных фичей.
• Анализировать конкурентов, исследовать рынок и каналы привлечения - быть в курсе важных событий в сфере, следить за успехами и неудачами конкурентов,  находить новые возможности для развития бизнеса и продвижения бренда.
• Понимать и мониторить аналитику (Google Analytics, Яндекс.Метрики, Amplitude).
• Внедрить циклы быстрого тестирования гипотез: встроить в бизнес работу с гипотезами - искать новые возможности, быстро, системно и последовательно внедрять изменения и делать правильные выводы на основе данных.
• Вести взаимодействие со СМИ (платное и органическое).
• Участвовать в совете руководителей: совместно решать вопросы развития компании и координации действий со всеми подразделениями.

  Условия и бенефиты:

• Самый гибкий график самой негибкой рабочей недели 5/2.
• Молодая, пробивная команда под боком, всегда готовая подхватить вашу гениальную идею.
• Комфортный офис в Москва Сити. Собственный кабинет.
• Слышать и закрывать ваши потребности в рабочем процессе: от найма нового персонала, до реализации интересной бизнесовой идеи.
• Железо и ЗП обсуждаются индивидуально с каждым кандидатом.

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В крупную фармкомпанию IQVIA ищут Global Portfolio Strategy Director, Real World Evidence, MedTech.   Position Overview:

• As subject matter expert in real world medical device & diagnostics research, engages with our MedTech clients to provide innovative & market differentiating real world evidence solutions across the total product lifecycle
• Owns the development of assigned RWE MedTech product offerings that will enable our MedTech clients to differentiate their medical devices & diagnostics by using RWE to demonstrate real-world safety, performance & effectiveness of their medical devices
• Will drive strategic thinking related to how IQVIA MedTech differentiates and positions new and innovative RWE studies in the market
• Develops RWE MedTech product offering roadmap and drives initiatives that are aligned with strategy and business plan
• Develops RWE strategies to optimize and expand the portfolio of real world MedTech studies
• Works effectively with cross functional and cross business teams to optimize and integrate operational processes and delivery models
• Participates in the development and /or review of MedTech specific processes & procedures ensuring quality standards are in line with industry and regulatory standards
• Responsible for developing and presenting on RWE MedTech thought leadership initiatives that are both client-facing and internal
• Participates in external facing industry events representing MedTech RWE
• Supports client early engagement meetings to advise on evolving RWE study methodologies and operational delivery strategies that will demonstrate medical device value to multi-stakeholders from regulators, payors, providers, patients
• Supports the development of preferred partnerships with MedTech clients
• Keeps abreast of industry evolving landscape ensuring ongoing communication to internal stakeholders
• Collaborates with IQVIA MedTech COE bringing RWE subject matter expertise to IQVIA MedTech business
• Support sales enablement and Go-To-Market Support

  Desired Skills and Experience:

• Proven experience in the MedTech industry with focus on post market studies and the use of real world evidence across the total product lifecycle
• Strong capability in managing projects and priorities so that deadlines are met while retaining consistently high-quality outcomes
• Experience of developing credible relationships with the medtech industry
• Knowledge of key issues and current developments in the medtech and healthcare industries
• Demonstrable strategic and problem-solving skills
• Excellent client relationship skills
• Well-developed written and verbal communication skills including presentations, chairing meetings, workshop facilitation, business and report writing
• A strategic thinker who understand the MedTech landscape and can develop solutions for clinical studies using real world evidence

  Requirements:

• University degree preferably in a relevant subject such as e.g. life sciences, chemistry, engineering, etc.
• Minimum 10 years relevant working experience
• Demonstrated successful operational or consulting experience
• Client-centricity and proven success in understanding client requirements
• Excellent interpersonal skills and ability to build strong efficient relationships with senior executives
• Knowledge of business and management principles including planning, process, review, co-ordination of people, resource and operational success measures

  Внимание! Для отклика на вакансию нужен VPN.

Крупная фармкомпания Novartis Онкология ищет сотрудника на позицию Ассистента управляющего комитета.   В зону вашей ответственности будет входить:

• Общая административная поддержка генерального менеджера департамента онкологических препаратов
• Поддержка оптимизации текущих процессов и/или внедрения новых или модифицированных процессов
• Обработка задач административных проектов с четко определенным содержанием и временными ограничениями
• Координация взаимодействия с другими подразделениями Компании

  Минимальные требования:

• Релевантный опыт работы не менее 3х лет
• Знание английского языка (свободное)
• Знание и применение правил переговоров и эффективной коммуникации
• Аналитический подход в решении бизнес-задач
• Способность координации работы и проектов как внутри отдела, так и с другими Подразделениями Компании

  Что компания предлагает для вас:

• Конкурентоспособный компенсационный пакет (оклад и бонус)
• ДМС (для сотрудника и всех детей, льготные условия медицинского страхования близких родственников)
• Страхование жизни, компенсация питания и мобильной связи, корпоративный автомобиль
• 3 дополнительных дня к отпуску
• Возможности для профессионального развития и карьерного роста

  Внимание! Для отклика на вакансию нужен VPN.

В крупную аптечную сеть требуется Заместитель директора филиала по управлению аптеками.   Обязанности:

• Руководство командой управляющих аптеками
• Участие в разработке стратегии развития сети
• Выполнение (контроль достижения) целевых показателей сети аптек региона (увеличение товарооборота и доли СТМ, снижение доли неликвидов и др.)
• Управление персоналом аптек: формирование команды, координация и контроль деятельности, построение эффективной системы мотивации
• Взаимодействие с контролирующими органами
• Контроль соблюдения требований фармацевтического и санитарного законодательства в аптеках региона
• Анализ конкурентной среды
• Реализация и оценка эффективности маркетинговых мероприятий и акций

  Требования:

• Высшее фармацевтическое образование (приветствуется дополнительно - экономика)
• Опыт работы в фарм. сфере (парфюмерии, косметике) на руководящей должности более 5 лет
• Стрессоустойчивость, системность, логическое мышление, коммуникабельность

  Условия:

• Оформление по ТК РФ
• График работы - 5/2, с 9:30 до 18
• Командировки по региону (Ленинградская обл, Псков, Карелия, Новгород)
• Заработная плата от 150-170 тыс. руб., обсуждается с финалистом

  Внимание! Вакансия от рекрутингового агентства!

В компанию, специализирующуюся на проектировании и строительстве элитной недвижимости для VIP-клиентов, требуется Руководитель проекта.   Обязанности:

• Планирование и полное управление строительными работами на объекте
• Подготовка и согласование ТЗ с Заказчиком
• Участие в сборе ИРД
• Создание и и дальнейшее ведение графика производства работ
• Проверка смет Подрядчиков
• Организация и проведение рабочих встреч с участием Заказчика и Исполнителя
• Взаимодействие с Подрядчиками, постановка задач и контроль за их выполнением
• Контроль всех этапов строительства, контроль сроков и качества выполняемых работ
• Приемка выполненных работ

  Требования:

• Аналогичный опыт работы в элитном строительстве от 5-ти лет
• Опыт ведения нескольких проектов одновременно
• Высшее строительно образование (МИСИ, МГСУ) желательно
• Умение читать чертежи в AutoCAD и ArchiCAD
• Владение MS Project
• Знание современных строительных материалов и технологий

  Условия:

• Официальное трудоустройство
• График работы 5\2 с 10.00 до 18.00
• Офис в шаговой доступности от м. Народное Ополчение
• Оклад 150 000 рублей (net) + премии (обговариваются индивидуально)

  Внимание! Вакансия от рекрутингового агентства!