Вакансии для хороших наёмных менеджеров

8 открытых позиций в сервисе пассажирских перевозок inDrive.   1. Head of Customer support (Алматы, Казахстан) Откликнуться по ссылке: https://indrive.com/en/career/?vacancy_id=290IiZJwO9O5PZNCOgyVQM&head_of_customer_support_   2. Safety Project Manager (Алматы, Казахстан) Откликнуться по ссылке: https://indrive.com/en/career/?vacancy_id=7wNbSkEWyJrTwXfCVsdAoo&safety_project_manager   3. Branding Project Manager (Алматы, Казахстан) Откликнуться по ссылке: https://hh.ru/vacancy/79042539   4. Product Lead (сервис "Job") (Алматы, Казахстан или ОАЭ) Откликнуться по ссылке: https://hh.ru/vacancy/79098961   5. Senior ESG Specialist (Governance) (Алматы, Казахстан) Откликнуться по ссылке: https://indrive.com/en/career/?vacancy_id=4q1eUol7AJDkYJ5N3iGtPk&senior_esg_specialist_governance   6. WFM Teamlead (Алматы, Казахстан) Откликнуться по ссылке: https://indrive.com/en/career/?vacancy_id=1YbNBihpGA1mCAOjJ5Kr8V&wfm_teamlead   7. PR Manager (inVision) (Алматы, Казахстан) Откликнуться по ссылке: https://indrive.com/en/career/?vacancy_id=yisVpr1WZqWMQHZxguoCz&pr_manager_-_invision   8. Product Lead Intercity (Кипр или Казахстан) Откликнуться по ссылке: https://indrive.com/en/career/?vacancy_id=6fbPEdLT4TZFeqFnVKLcqL&product_lead_intercity

В сервис пассажирских перевозок inDrive требуется PR Manager (inVision).   Company is looking for a professional, who will be in charge of running the communications of inDrive’s sustainability efforts. Just like core business, community development program offering is aimed at empowering individuals in underserved communities to help them develop and thrive. Company operates programs in such areas as IT education, mentoring, football, arts and sciences, fine arts, independent cinema, and more.   What you will do:

• Handle implementation of effective social programs and sustainability communications – including paid and earned content
• Foster relationships with stakeholders, both internally and externally
• Oversee appropriate deployment of key messages pertaining to social projects and corporate approach to sustainability
• Proactively seek to expand cooperation with stakeholders to strengthen inDrive’s reputation, advance efforts
• Communicate inDrive’s positive impact on communities and the world to audiences in our geographies and globally
• Track and analyze communications impact

  What company expects from you:

• 5+ years of PR agency/in-house experience in corporate communications, CSR/ESG communications
• Undergraduate degree in PR, Communications, Journalism, Media Studies, or related
• Fluent English is a must
• Experience engaging with media, NGOs, government organizations, and community stakeholders; established media relationships in the area a plus
• Strong writing and storytelling skills

  Working conditions:

• Unlimited opportunities for professional and career growth, regular external and internal training from partners
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
• Professional onboarding program
• Health insurance for you and your family
• The probation period for 3 months
• Working hours: from 9:00 to 18:00, Saturday and Sunday are days off

В сервис пассажирских перевозок inDrive требуется Head of Customer support.   What you'll do:

• Manage full scale high frequency Contact center/customer support operations in all assigned countries of presence
• Manage team of supervisors and all contact center teams in countries of presence
• Resource planning and forecasting
• Manage recruitment, building a team, attrition and absenteeism in assigned location. Team ramp up and training of new employees (supervisors)
• Manage all key metrics and required level of service in assigned regions on all CS lines (chat, email, inbound calls if applicable) - SLAs, AHT, Abandon rate, FCR, efficiency/utilisation of agents and other key Contact center metrics. Contact center performance evaluation
• Monitor and manage key dashboards and KPIs
• Daily work in all CS tools and systems including CRM
• Budget planning and forecasting (headcount, payroll, licenses, all other opex expenses assigned to the region)
• Develop and adopt training and development program for ground staff together with HRBP and Training team
• Manage recruitment funnel, training and onboarding, as well as Quality assurance metrics for the assigned staff in regions
• Maintain favorable working environment

  Company`s wishes:

• Bachelor's degree
• 5+ years of experience working in a contact center environment
• 3+ years of experience as a manager/supervisor in contact centers, managing 100+ staff (preferably in different locations)
• Enhanced experience working in Customer support CRM systems
• Strong analytical skills with the ability to interpret data and draw actionable insights
• Excellent proficiency in Microsoft Excel/Google Sheets and other data analysis tools
• Excellent communication skills, both verbal and written
• Demonstrated ability to work collaboratively with cross-functional teams
• Knowledge of Salesforce is a plus
• Knowledge of Mobility as a service industry is a plus
• English Advanced

  Company offers:

• Combined work schedule with the possibility of part-time remote employment
• Unlimited opportunities for professional and career development, regular external and internal training from partners
• Partially or fully paid additional training courses
• The opportunity to become part of an international team of professionals and just good people, who all together create one of the coolest success stories in the global IT industry

В сервис пассажирских перевозок inDrive требуется WFM Teamlead.   What you'll do:

• End-2-end workforce management responsibility in high-frequency contact centers in all regions of presence
• Develop capacity plans using a quantitative model to determine the number of staff required to handle the predicted number of transactions for all lines of customer support
• Develop and maintain accurate and efficient scheduling models to meet business objectives, taking into account projected contact volumes, staff availability, and service level targets
• Conduct trend analysis to identify opportunities to improve service levels and operational efficiencies
• Analyze historical data and trends to forecast future contact volumes and staffing requirements
• Work collaboratively with management to ensure CS operational goals are met and exceeded
• Monitor workforce availability and service level in all regions of presence, timely identify and manage spikes ad deviations in workforce and impact on service level together with CS Region heads
• Monitor and analyze key performance metrics (e.g. service level, occupancy, shrinkage, attrition, absenteeism etc.) and provide recommendations to improve operational performance
• Provide regular reports to management on WFM performance, trends, and recommendations for improvement
• Calculate and manage key CS metrics such as Contact rate, Cost per contact, CS cost breakdown, other
• Budget management
• Participate in special projects

  Company`s wishes:

• Bachelor's degree in business, mathematics, statistics, or a related field
• 3+ years of experience in a call center environment with a focus on workforce management, scheduling, and forecasting
• Strong analytical skills with the ability to interpret data and draw actionable insights
• Excellent proficiency in Microsoft Excel/Google Sheets and other data analysis tools
• Advanced communication skills, both verbal and written
• Demonstrated ability to work collaboratively with cross-functional teams
• Experience with workforce management software, such as Teleopti, NICE, or Verint, is a plus
• Knowledge of Mobility as a service industry is a plus
• English Advanced/Fluent

  Company offers:

• Combined work schedule with the possibility of part-time remote employment
• Unlimited opportunities for professional and career development, regular external and internal training from partners
• Partially or fully paid additional training courses
• The opportunity to become part of an international team of professionals and just good people, who all together create one of the coolest success stories in the global IT industry

В сервис пассажирских перевозок inDrive требуется Senior ESG Specialist (Governance).   What are you going to do:
Lead the integration of sustainability initiatives in the social, governance & economic dimensions and articulate workplans with all the organizational processes:

• Integration of the topic "Diversity and Inclusion" into the company's business processes within the company and at the level of key stakeholders (customers, drivers, couriers, etc.)
• Integration of the topic "Security" into the company's business processes within the company and at the level of key stakeholders (customers, drivers, couriers, etc.)
• Work closely with PnC, Compliance, Finance and Legal teams on other topics related to ESG practices in the company
• Drawing up a map of the main stakeholders
• Design and implement methodologies for human rights risk management to comply with the Human Rights Policy and the principles of the United Nations Global Compact on Human Rights
• Participation in building responsible purchases in the company
• Participation in the organization of the work of the Committee on Sustainable Development
• Participation in the preparing for the audit processes related with ESG information
• Participation in preparing annual ESG/sustainability reports and other external reports established in frameworks and initiatives defined by the company
• Conduct research and benchmarking of foreign factory social compliance trends in local and national labor, safety laws and international human rights standards

  Company`s wishes:

• At least 3 years of experience in corporate social compliance and governance, preferred as a lead expert
• Proven experience in building processes
• Knowledge and experience in global sustainability standards and frameworks
• Familiar with key ESG Standards including GRI, TCFD, SASB etc.
• Upper intermediate English
• Experience in corporate sustainability
• Strong analytical skills including use of Excel, monitoring, reporting, communication and presentation skills
• Ability to work well independently, as well as effectively contribute to a team environment
• Excellent verbal and written communication skills necessary to communicate with various audiences
• Must be detail oriented
• Good organizational and problem-solving skills. The ability to manage complexity is also important

  Company offers:

• Stable salary, official registration
• Hybrid work schedule with the possibility of part-time remote employment
• Unlimited opportunities for professional and career growth, regular external and internal training
• Partially or fully paid additional training courses
• The opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global IT industry

В сервис пассажирских перевозок inDrive требуется Product Lead (сервис "Job").   inDrive - международный сервис пассажирских перевозок. Создает глобальный высокотехнологичный продукт, который меняет жизнь миллионов людей к лучшему.
Входит в TOP-3 мобильных сервисов для заказа поездок в мире по количеству скачиваний - 144 млн. установок. Работает в 700 городах 47 странах мира.
Команда в поиске Senior Product manager на новый сервис inDrive. Продукт позволит работодателю рассказывать о вакансии новым способом - в виде коротких фото и видео-постов. Соискатель принимает решение сразу: свайп вправо - отклик, свайп влево - отказ.
Вакансия подразумевает релокацию в офисы компании в Казахстане или в ОАЭ.   Вам предстоит:

• Отвечать за опыт работодателя, опыт соискателя
• Отвечать за масштабирование и рост продукта в новых странах, целевые метрики
• Отвечать за роадмеп, придумывать и прорабатывать фичи, думая о счастье пользователей и улучшении метрик продукта, ставить задачи разработчикам, курировать двух продактов
• Вдохновлять и организовывать команду (15-20 человек)
• Приоритизировать продуктовую разработку, исходя из бизнес-ценности и потребности пользователей
• Выстраивать и оптимизировать Discovery-процессы
• Организовывать качественные и количественные исследования продукта

  Компания ожидает, что Вы:

• Имеете опыт в продуктовой разработке, отвечали за бэклог и продуктовую команду, имеете опыт управления проектами не менее 3-х лет
• Умеете быстро принимать решения в условиях высокой неопределенности
• Разбираетесь в продуктовой аналитике, а/б тестах. Готовы не только использовать отчеты, но и помогать развивать общую практику работы с данными
• Умеете и готовы писать продуктовые требования и ставить задачи разработчикам, отвечать за запуски и сроки
• Эмпатичны к пользователям, хорошо разбираетесь в исследованиях: CustDev, Кано, Опрос, Интервью и др.

  Компания предлагает:

• Релокацию в офисы компании в Алматы или ОАЭ
• Регулярное внешнее и внутреннее обучение. У сотрудников есть возможность посещать профессиональные конференции в качестве участника или спикера
• Программы личностного роста Sinet Challenge, в которых ставят цели и вместе движутся к ним: Sinet Run для вовлечения в культуру бега, Sinet Challenge - частичная компенсация активного отдыха в период отпусков
• Ежемесячные мероприятия формата FunDay - корпоративы в различных форматах: от стендапов до походов в горы
• Стать частью международной команды профессионалов и просто хороших людей, которые все вместе создают одну из самых крутых историй успеха в мировой IT-индустрии

В сервис пассажирских перевозок inDrive требуется Branding Project Manager.   inDrive is an international ride-hailing service headquartered in Mountain View, CA. inDriver user base exceeds 150M users in more than 614 cities in 47 countries. Is the worldwide top-2 ride-hailing app by number of application downloads.   Responsibilities:

• Find agencies for sticking cars / creating branded items, hold a tender, and choose the best together with branding leaders on the territory
• Ensure the readiness of the agency to start branding on the territory at the right time
• Monitor the timely ordering of services by local branding leaders
• Ensure timely coordination of ordered services by stakeholders within the company
• Contract ECOM sites worldwide for the sale of branded products and develop the storage and distribution process with local branding leaders

  Requirements:

• Experience in purchasing media / sales from 3 years
• Knoweldge how to plan your work according to the company’s tasks and needs, and allocate resources efficiently
• Manage multiple projects simultaneously and ensure transparent understanding of the process by all participants
• Know technical tools - google spreadsheets / power point
• English at or above B2

  Company offers:

• Stable salary, official registration, health insurance
• Hybrid work
• Unlimited opportunities for professional and career growth, regular external and internal training
• Partially or fully paid additional training courses
• The opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global IT industry

В сервис пассажирских перевозок inDrive требуется Operational director (inVision).   inDrive is an international ride-hailing service headquartered in Mountain View, CA. inDrive app's downloads exceed 150M, we are operating in more than 700+ cities in 47 countries.
As part of increasing its positive impact on the world and the environment, the inDrive team has created a special unit in its structure, which carries a number of important projects: non-profit, socially oriented, cultural and educational, etc. This division is called Vision Wing.
Team is looking for an Operational director who will perform the organizational, controlling and structuring function of the project portfolio, as well as help in the implementation and guide program managers. ​​One of the main tasks of this position is to audit all projects, bring them into a single system and integrate them into the company's processes.   Duties:

• Formation of an effective organizational structure
• Сontinuous improvement of the operational efficiency of the division
• Goal-setting
• Budgeting and evaluation of resources
• Organization of efficient interaction of all subdivisions of the holding company in Vision Wing processes
• Risk-management
• Control over the rational and efficient use of resources, their planning, and expediency of use
• Reporting (internally and externally)
• Support of project teams in the development of projects (social design, project management)
• Participation in the creating a medium- and long-term development strategy

  Company expects:

• Experience as an operating director in SMB or division director in large business or social entrepreneur (4+ years preferred)
• Ability to build a methodology and processes for the work of the unit
• Experience in project management
• High level of communication skills
• Foreign education or advanced training
• Critical and structured thinking
• Fluent in English and Russian
• Readiness for relocation to Cyprus

Nice to have:

• Experience of opening a new branch/ building the work of a separate department from the beginning
• Experience in social design and impact measurement

  Company offers:

• Stable salary, official registration, vmi
• Hybrid work schedule
• Unlimited opportunities for professional and career growth, regular external and internal training
• Partially or fully paid additional training courses
• The opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global tech industry

В сервис пассажирских перевозок inDrive требуется Customer Experience Director.   inDrive is an international ride-hailing service headquartered in Mountain View, CA. inDrive app's downloads exceed 150M, we are operating in more than 700+ cities in 47 countries.
Company is looking for a Customer Experience Director who will be responsible for create a customer experience management system in inDrive.   Range of tasks:

• Development and implementation of the CX strategy
• Identification of key indicators and setting goals for customer experience considering the goals of other departments and product indicators
• Creation and management of strategic projects and CX initiatives based on qualitative and quantitative research, evaluation of the results of these projects
• Implementation of the NPS system (Net Promoter System)
• Using Customer Journey methodology and service design technology (Design thinking, Jobs-to-be-done, etc.) to evaluate current and develop new customer scenarios
• Building a user testing system: developing prototypes, conducting research and evaluating the results
• Building a client-centered corporate culture

  Company expects:

• Fluent English
• Experience in building a CX management system in B2C industries with large customer bases (more than million)
• Experience in building effective cross-functional interaction (ability to negotiate, convince and defend important decisions for the client)
• Background in digital and tech, knowledge of the basics of product management
• Data driven decisionmaking
• Project management experience
• Proficiency in basic CX methodologies: NPS, Design thinking, Jobs-to-be-done, etc.
• Super cool interpersonal skills
• Willingness to business trips
• Willingness to relocate to Cyprus

  Company offers:

• Stable salary, official employment, medical insurance
• Hybrid work schedule
• Unlimited opportunities for professional and career growth, regular external and internal training
• Partially or fully paid additional training courses
• Relocation package for candidates from other regions
• The opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global tech industry

В сервис пассажирских перевозок inDrive требуется Safety Project Manager.   What you'll do:

• Execution for a wide range of Safety projects, ranging from product/tool rollout, policy/process update, to support channel strategy changes
• Support the Incident Response team when managing critical safety-related cases/сomplaints
• Maintain a proactive approach toward identifying and mitigating safety risk
• Data analysis of incidents: manage data-driven decisions in terms of safety goals, strategies
• Actively review safety-related cases and perform case studies to identify solutions to prevent/mitigate scenarios from occurring again

  Company`s wishes:

• 2-5 years of prior professional experience as a Safety program/project manager, Trust & Safety specialist, Safety Investigation Specialist
• Problem solving, planning and organization: experience in solving complex problem through a structured approach with the capability to scope, plan, and organize the resolution
• Strong communication - you will drive discussions, keep calm, and focus
• Ability to work in a very fast paced environment while remaining calm and level-headed
• Experience working independently in a minimally structured environment
• English - Advanced, Fluent

Preferred:

• Preferred Bachelor's degree in communications or legal
• Demonstrated Data/Analytics or project management experience

  Company offers:

• Stable salary, official registration
• Hybrid work schedule with the possibility of part-time remote employment
• Unlimited opportunities for professional and career growth, regular external and internal training
• Partially or fully paid additional training courses, including English classes
• The opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global IT industry