9 карьерных возможностей в международную EdTech-компанию Refocus.
Refocus.me - remote-first ed-tech компания, запускает онлайн-курсы в Азии: сначала в Индонезии и на Филиппинах, дальше - во всем регионе. Уже есть запущенный продукт, выручка $400тыс. и хороший трекшн. К концу года запланировали еще несколько продуктов и выйдут на долларовую выручку, близкую к шестизначной в месяц.
Ученики получают цифровые профессии и после окончания обучения принципиально повышают качество жизни. Компания продает образовательный результат и помогает людям устроиться на новую крутую работу.
1. Head of Sales
Responsibilities:
- Build an effective sales department, test hypotheses
- Ensure the systematic growth of the CR2 indicator (from lead to payment)
- Fully responsible for hiring and managing a team of 6-8 managers (all planning meetings, 1-on-1 etc.)
- Monitor the implementation of the plan
- Control of operational indicators (sales indexes, call/call plan, SLA, conversion) and analytics
Required skills:
- You have deep experience in B2C sales field, passionate about your profession and result-driven
- Managing a team of at least 8 managers
- Have experience in English-language sales
- Knowing of English-language CRM systems (AMO/Pipedrive as an advantage and other analogues)
- Have experience working with analytical systems/dashboards (Google Data Studio/Tableau and other analogues)
- Fluent in English (level at least C1)
Offer:
- Full-time remote work
- Summary salary is about $2800-3200
- We are a completely “white” international company, and we can register a citizen of any country for this position
- We have career growth, and we will be happy to tell you in detail at the first meeting
- Eco-friendly environment: we are for open communication, dialogue and constructive feedback
Отклик на почту: info@refocus.me
2. Head of Community
Обязательные требования:
- 5+лет опыта в customer support/success/управлением комьюнити
- Придерживаться клиентоцентричного подхода по работе с клиентами
- Опыт управления 30+ людьми в команде
- Опыт в построении мультиязычных команд поддержки
- Глубокое понимание и знание метрик качества работы сопровождения
- Опыт работы в стартапе/tech компании
- Английский B2 или выше
Классно, если есть:
- Опыт работы в edtech или в целом в образовании
- Знаете, как строить крутые сообщества в Discord
- Имеете опыт работы в регионе Юго-Восточной Азии
Какие задачи предстоит решать:
- Строить лучшую команду сопровождения студентов в edtech в мире
- Отвечать за стратегию развития комьюнити студентов
- Строить все необходимые процессы/инструкции/гайдлайны, необходимые для успешного масштабирования
- Управлять командой из 20 человек (а к концу года из 80)
- Растить и развивать комьюнити тимлидов
- Настроить сбор метрик и аналитики по работе команды
- Выстроить вместе с HR процесс найма лучших кандидатов в команду сопровождения
Что компания предлагает:
- Возможность получить крутой опыт построения компании-единорога в edtech с нуля вместе
- Возможность работать удаленно и/ли в офисах компании
- Зарплата 250-450k RUB net (в зависимости от уровня и опыта) + бонусы после прохождения испытательного срока
- Доступ ко всем образовательным продуктам компании
Отклик на почту: igor@refocus.me
3. Head of Analytics
Responsibilities:
- Search for growth points in the product, marketing and sales
- Setting up end-to-end analytics
- Ownership marketing, product and sales analytics
- Setting up the analytics infrastructure
- Data visualization
- Creation of ad-hoc analytical reports
- Maintaining the purity of data collection, transmission and visualization
Required skills:
- Advanced knowledge of web-analytics tools: Google Analytics, GTM, Yandex.Metrika
- Understanding of product metrics (Retention, NPV and other)
- Understanding financial metrics
- Strong knowledge of SQL
- Experience with visualization systems (Tableau preferred)
- Knowledge of Python would be a big advantage
- Technical level of English
- Experience with end-to-end analytics
Offer:
- A strong team with a confirmed track record, in which you can grow both professionally and personally
- Freedom in decision-making and the ability to significantly influence the overall result by them
- Space and resource for creating an outstanding case in the global market
- An atmosphere in which everyone is charged to make a cool result (a team of top performers from the best EdTech companies)
- Fair compensation for your skills and for the value you will bring to the company
- Ability to work from anywhere, provided that the time zones match adequately with the team
Отклик на почту: info@refocus.me
4. Head of User Acquisition
Responsibilities:
- Be responsible for the advertising campaigns in Google Ads in two countries (Asia)
- Projecting and testing different funnels
- Creating hypothesis and testing them
- Implementing best practices of buying traffic (Google Ads)
- Cooperating with local outsourcers
- Working with high budgets (100.000$ per month and more)
- Creating the best team on the market, implementing a motivation system and helping the team to grow
Requirements:
- You have 3+ years of experience in Performance marketing
- You have experience managing high budgets (not less than 50.000$ per month)
- You know how to work with end-to-end analytics
- You managed a team of 3+ people
- English B2 or above
- Have experience working on the side of the client
Оffer:
- A strong team with a confirmed track record, in which you can grow both professionally and personally
- Freedom in decision-making and the ability to significantly influence the overall result by them
- Space and resource for creating an outstanding case in the global market, in which you will play a key role
- An atmosphere in which everyone is charged to make a cool result (a team of top performers from the best EdTech companies)
- Fair compensation for your skills and for the value you will bring to the company
- Ability to work from anywhere, provided that the time zones match adequately with the team
Отклик на вакансию через Телеграм по ссылке: https://t.me/allymeee
5. Head of CRM
Чем предстоит заниматься:
- Создать и реализовать стратегии CRM-маркетинга
- Увеличить количество лидов и оплат с каналов crm
- Усиливать свою команду: нанимать спецов, развивать и растить их
- Участвовать в стратегическом планировании
- Цель на год - выйти на 20% от общего количества оплат и удержать эту цифру. Сейчас 10%.
Вы точно сойдетесь, если:
- У вас есть опыт работы с платформами автоматизации маркетинга
- И успешные кейсы построения многоканальных коммуникаций
- Вы используете data-driven подход к работе и умеете в стратегию
- Понимаете performance-метрики
- Базово знаете статистики
- Уже управляли командой
Что компания предлагает:
- Сильную команду c подтвержденным track record, в которой можно расти и профессионально, и личностно
- Свободу в принятии решений и возможность значимо влиять ими на общий результат
- Пространство и ресурс для создания выдающегося кейса на глобальном рынке, в котором вы сыграете ключевую роль (капитализация 100 млн. долларов в течение 3 лет и опыт создания больших международных продуктов)
- Атмосферу, в которой все заряжены сделать крутой результат (команда топ-перформеров из лучших EdTech-компаний)
- Зарплату в рынке, соразмерно навыкам и задачам - до 6000$ в пересчете на местную валюту
- Удаленку с возможностью работать из любого места при условии адекватного совпадения часовых поясов с командой
Как присоединиться к компании:
- Напишите сопроводительное письмо, расскажите в нем о себе и о том, чем вам понравилась эта позиция. Можете сразу прикрепить CV
- Пройдите 3 собеседования — знакомство с HR, с командой и с фаундерами, параллельно сделав небольшое тестовое задание (займет примерно 2 часа)
- Получите оффер
Отклик на вакансию через Телеграм по ссылке: https://t.me/dashaishiring
6. Head of Customer Support
Responsibilities:
- Managing current customer support team in the Philippines and Indonesia
- Setting up scalable operations for home assignments check up: Operate under 24h SLA; Efficient distribution of homeworks among mentors; Quality control for mentors’ feedback; Regular feedback from students to mentors
- Setting up scalable operations for answering student questions in Discord: Operate under SLA; Efficient distribution of questions among mentors; Stick to our tone of voice; Building FAQs; Quality control for mentors’ answers; Regular feedback from students to mentors
- Implement technical infrastructure for customer support
- Set up analytics for customer support
- Hiring and managing team of customer support managers
- Hire and grow from existing employees teamleads
- Set up scalable onboarding process and certification for newbies
- Planning of customer support department resources and budget according to Refocus finance model
Requirements:
- 4+ years of experience as a head of customer support (ideally in an edtech company)
- High excellence in operations (incl. building user-friendly processes and guidelines)
- Experience of managing 30+ direct employees
- Proved track record of building scalable team/department in the company
- Excellent communication and soft skills
- Experience of working in startup/fast-growing tech company
- English C1+
Offer:
- Unique opportunity to be part of the team which is building a unicorn company in edtech in Asia
- Full-remote or hybrid work in offices
- Fair compensation for your work
- Free access to all of our products
Отклик на почту: igor@refocus.me
7. Community Lead
Requirements:
- A strong leader. The one who has experience of leading a big team and achieving huge results together
- The person who thinks strategically and works with numbers while making decisions
- An expert in metrics — you should be used to working with metrics of effectiveness. For example, you not only know what SLA is, but can also affect it
- A specialist who knows how to provide the best community support for clients
Responsibilities:
- Lead a team of community managers in the market of southeastern Asia
- Hire great talents and build the strongest team
- Conduct onboardings and improve the team's qualification
- Improve the quality of the client’s experience
Offer:
- A strong team with a confirmed track record, in which you can grow both professionally and personally
- Freedom in decision-making and the ability to significantly influence the overall result by them
- Space and resource for creating an outstanding case in the global market, in which you will play a key role (capitalization of $ 100 million over 3 years and experience in creating large international products)
- An atmosphere in which everyone is charged to make a cool result (a team of top performers from the best EdTech companies)
- Fair compensation for your skills and for the value you will bring to the company
- Ability to work from anywhere, provided that the time zones match adequately with the team
Отклик на почту: info@refocus.me
8. Business Development Head
Responsibilities:
- Lead business development initiatives in Indonesia
- Work closely with management to execute the overall business strategy
- Build, manage and grow strategic partnerships with instalment and payment partners, potential employers for our graduates, partners for internship programs, key speakers, advisors, etc.
- Lead membership in the key business associations
- Work with product team to develop new educational programs
- Keep up-to-date with industry trends and market needs and initiate change when necessary
- Effectively communicate the company's strategy and vision to external partners to ensure alignment
- Provide clarity of performance and status to the team, key stakeholders and leadership via consistently updated metrics and dashboards
Required skills:
- Min 3 years of experience with a leading EdTech, FinTech or IT company in Indonesia for a business development position
- Ability to negotiate, conceptualise, and execute founders strategic deals
- Ability to work cross-functionally, take responsibility and be data and results driven
- Knowledgeable in end-to-end Market Research, Business Development, B2B Sales, Marketing, and negotiating principles
- Fluency in English and Bahasa with outstanding communication and presentation skills
- Strong organisational and time management skills
- Start-up experience is prefered.
Offer:
- A strong team with a proven track record, where you can grow both professionally and personally
- Freedom in decision-making and the ability to significantly influence the overall result
- An atmosphere in which everyone is charged to make a cool result (a team of top performers from the best EdTech companies)
- Fair compensation for your skills and the value you bring to the company
- Ability to work from anywhere, provided that the time zones match adequately with the team
Отклик на почту: hr.olga@refocus.me
9. Mentors Lead
Responsibilities:
- Onboarding new mentors (after they agreed to work with us and signed their contract):
- Dive mentors in our product and approach to customer service and Refocus values
- Train to hold Q&A sessions, answer student questions and check home assignments
- Help mentors to get familiar with Discord and our LMS
- Building all necessary guidelines for mentors
- Setting up scalable operations for home assignments check up:
- Operate under 24h SLA
- Efficient distribution of homeworks among mentors
- Quality control for mentors’ feedback
- Regular feedback from students to mentors
- Setting up scalable operations for Q&A sessions:
- Schedule planning
- Quality control
- Regular feedback from students to mentors
- Setting up scalable operations for answering student questions in Discord:
- Operate under SLA
- Efficient distribution of questions among mentors
- Stick to our tone of voice
- Building FAQs
- Quality control for mentors’ answers
- Regular feedback from students to mentors
- Supervising contracts and payments to mentors
- Building community among mentors to make them Refocus ambassadors
- Share students’ and mentors’ feedback to Refocus product and content teams
- Hiring and managing team of mentor managers from scratch
- Planning of mentors resources and budget according to Refocus finance model
Requirements:
- 3+ years of experience of working with teachers/lecturers/mentors (ideally in an edtech company)
- High excellence in operations (incl. building user-friendly processes and guidelines)
- Experience of managing 30+ freelancers/part-time employees/contractors
- Proved track record of building scalable team/department in the company
- Excellent communication and soft skills
- Experience of working in startup/fast-growing tech company
- English C1+
Offer:
- Unique opportunity to be part of the team which is building a unicorn company in edtech in Asia
- Full-remote or hybrid work in offices
- Fair compensation for your work
- Free access to all of our product
Отклик на почту: igor@refocus.me