Gucci is looking for candidates for Team manager position in Outlet Store.
Role Mission:
- Lead balanced number of CAs, while fully responsible of ensuring each CA performance, training and development with an important focus on clienteling
- Support the Store Manager in implementing his/her mission in managing the store, and deputize in his/her absence
- Optimize sales through effective implementation of business strategies set by the Store Manager
Key Accountabilities:
Staff Management:
- Support Store Manager in the implementation of training programs, evaluation and motivation of staff in order to achieve sales objectives
- Identify any staff development needs and communicate to Store Manager
- Maintain effective and regular communication with CAs in order to ensure complete delivery of missions set by Store Manager
- Monitor and implement staff scheduling as defined by Store Manager
- Assume staff consultation and coaching duties as necessary
Store Maintenance:
- Ensure proper visual merchandising is maintained according to Gucci guidelines, both in the window and in-store displays
- Monitor store cleanliness both on and off the sales floor, and ensure Gucci housekeeping guidelines are met
- Monitor and review stock level together with customer needs/buying trends, and advise Store Manager of any suggestions necessary to increase sales
- Sales & Service Management
- Monitor staff performance to ensure that excellent customer service is maintained
- Implement action plans set by Store Manager to develop sales for each product category and clienteling
- Be aware of local trading environment and its impact on sales, including competitors’ trading activities
Administrative Management:
- Ensure all company information received from Store Manager is communicated to staff as appropriate
- Conduct daily audit of stock management including merchandise receipt, transfers and sales
- Produce routine reports (weekly, monthly) as required by Store Manager
Communication and Reporting:
- Provide Store Manager with reviews and updates on various issues relating to staff management matters
- Discuss with Store Manager any suggestions relating to business issues in order to facilitate improvement in store management
Key Requirements:
- Min 5 years of experience in Retail industry (Luxury Retail Preferred)
- Coaching & People management experience preferred
- Strong organizational and time management skills
- Strategic thinking, business acumen, analytical ability, problem solving, planning and organizing skill
- Cross functional working skills and supportive team player
- Deep passion for fashion and luxury
- Bachelor’s Degree is preferred