В международную фармкомпанию Takeda требуется TBS People Solutions - Country Lead.
The Country Manager will provide compliant oversight and management of the People Solutions teams coveringRussia. This position will participate actively in aligning and standardizing processes ensuring compliance mandates, supporting escalated issues and driving continuous improvement. Responsible for managing outsourced vendor services to ensure quality and achievement of SLAs. Creates a positive, productive experience for employees, managers and supporting HR functions (embedded HR, COEi and PAG) who seek assistance on a broad range of matters pertaining to People Solutions accountabilities (including but not limited to Payroll, Employee Lifecycle, Leave of Absence, Compensation & Benefit programs and HR Information System) and resolving Employee queries.
The Country Manager will foster a team environment and a strong culture of customer service that will ensure program effectiveness and optimal service delivery in support of the People Solution model. This role projects confidence, professionalism and genuine concern for escalations or issues brought forward by team members and/or stakeholders.
Primary Duties:
- The Country Manager will support all People Solutions operational accountabilities withinRussia, and partner to resolve escalations in a complex, unionized country with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating escalations, quickly analysing the situation, root cause and determining the appropriate resolution, and communicating the resolution to original requestor and/or stakeholder.
- The Country Manager is responsible for resolving higher level complex inquiries, escalations and project support. Inquiries are received via email, HCM system (Workday), HR case management system, and automated downstream system notifications or reporting.
- Under your leadership the local team serves as a central point of contact to support HR transactions and provides advanced level support to support to HR, People manager and Employees.
- 55 % HR Business Services Effectiveness
- 15% Maintaining Stakeholder Relationships
- 5% Third-Party and Vendor Management
- 5% Performs other related duties and assignments required as assigned by lead, supervisor or manager.
Education, Behavioural Competences and Skills:
- Bachelor’s Degree in Human Resources and progressive experience in HR Operations/HRSS/Business Services of 5-9 years
- Workday or other HRIS experience
- Experience in an HR Service Center
- Case management system
Key Skills, Abilities, and Competencies
- Besides Russian, the Country Manager needs to be proficient in soken and written English as this role would have to interact with colleague and stakeholders globally
- Strong customer service orientation and ability to manage associates
- Ability to be future thinking and demonstrate continuious improvement utilising automation and supporting technologies
- Ability to maintain high level of confidentiality and professionalism
- Strong project and program management skills, with the ability to drive multiple work streams forward simultaneously.
- Relationship management including establishing collaborative initiatives with multiple departments
- Effective vendor management of multiple vendors
- Effective communication, presentation and facilitation skills.
- Ability to adapt to a continually changing work environment and manage multiple priorities
- Ability to maintain effective relationships amongst direct reports including clear directions and constructive support as required
- Confident approach to building cross functional partnerships
- Excellent leadership skills and strong customer service skills
- Strong organizational skills for tracking and documenting
- Attention to detail
We offer:
- Competitive salary and bonus system
- Medical and life insurance
- Meal and phone allowance
- Corporate car
- Preferential programs for employees
- Corporate events and celebrations
- Ability to learn from the best-in-class colleagues
- Unlimited opportunities for professional self-realization.