Five9 is seeking a Senior Scrum Master to play a key role in product development organization. The Sr. Scrum Master will partner closely with the Five9 engineering & product teams to deliver capabilities that meet overall business strategy and objectives based on Five9’s implementation of the Scaled Agile Framework (SAFe) methodologies. The main focus in this role is to work across multi-disciplinary scrum teams on innovative technology and help deliver stellar products. This position reports to the Senior Director, Engineering PMO.
Key Responsibilities:
Understand business objectives, product strategy and requirements for major releases and service updates
Focus and manage geographically distributed Scrum Delivery Teams to deliver the product strategy
Partner with Product Managers to manage backlog and prioritize stories for Scrum Teams consisting of development, quality engineering, documentation and cloud operations
Coordinate and facilitate Product Backlog grooming, story mapping, sprint / release planning, daily stand-ups, reviews, retrospectives and demos
Enable Scrum teams to meet sprint goals by identifying and managing risks, helping remove roadblocks & impediments
Evangelize & coach adoption of agile best practices
The single source of truth for program / project status and priorities for all managed programs and projects, including scheduled reports or impromptu updates to executive management.
Maintain up to date project status in Five9’s agile management tool
Ensure on-time and effective delivery of high-quality work products from Scrum Teams.
Update/Create SLDC documentation with cross-functional signoff
Requirements:
5 years’ experience in Program Management: at least 3-4 years as a Scrum Master
Experience with agile development methodologies
Strong knowledge of continuous delivery practices
Ability to understand technical requirements and identify impacts / integrations within enterprise system
Experience as a technical project / program manager in a voice-based software SaaS company
Experience working with geographically separated teams
Experience of having defined and implemented SDLC changes highly desired
Excellent communicator, able to gain the respect of the team, external stakeholders, and leadership
Strong technical foundation, a proven track record in delivering high quality work.
