В сервис заказа премиальных авто с водителем Wheely требуется Senior Operations Manager.
Wheely is a Swiss-founded British luxury services company. It leans into both cultural identities: Swiss privacy and British prestige hospitality. Product is a combination of a highly trained chauffeur, finest in-car experience and instant availability via the app.
Responsibilities:
- Grow and manage a large marketplace with the following key areas: recruitment, onboarding, engagement & quality control
- Lead a growing Operations team responsible for quality, retention and growth
- Manage cross-functional projects and stakeholders, including Product, Customer Experience, Finance, Legal and others to devise and execute key initiatives
- Innovate, scale and rebuild internal processes for continued improvement
- Function as the principal escalation point for major issues
- Be the spokesperson for Wheely to Chauffeur community
Requirements:
- Must have progressive experience in Operations and be an expert at building and optimising processes, systems and high-performing teams. If you prioritise the customer and have the attitude of “it's never not my problem”, you'll fit right in
- Ideally, you have startup or scale-up experience (not necessarily most recently), but it does not mean company will not consider candidates with a corporate background
- Very comfortable analysing and scrutinising large datasets yourself, if necessary. Ideally, you'll have some SQL experience
- Must be an effective problem-solver with a bias for action. You are proactive and are capable of finding and implementing the right solutions quickly while using all available resources to you with maximum leverage
- Must be a competent people manager - you are able to build, educate and lead a high-performing team
- Must have demonstrable ability to own, execute and deliver on short and long-term projects. You will have programme/project management experience, in particular running projects/programmes across multiple functions
Benefits:
Wheely expects the very best from people, both on the road and in the office. In return, employees enjoy flexible working hours, stock options and an exceptional range of perks and benefits.
- Highly competitive compensation and equity package
- Monthly credit for journeys with Wheely
- Medical insurance including dental services
- Life and critical illness insurance
- Allowance for learning and development
- Daily lunch allowance
- Cycle to work scheme
- Top notch equipment
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