В банк SBI Card открыта вакансия Senior Manager (Zonal Training).
Job Description:
- Responsible for the training requirement of almost 6K +Sales NFTEs and drive new hire productivity of almost 1500+ NFTEs month on month through training interventions both on & off the field
- Ensure productivity of sales NFTE new joiners (M1-M3 Vintage) as per standards set by organization for the entire zone through a team of FTE’s Area Training Managers and NFTE Trainers
- Manages a team of 5-10 Area Training Managers (ATMs) and 70+ Trainers
- Liaison with external stakeholder Zonal Sales Manager / Circle Head & Regional Sales Manager (RSMs~18)
- Skilling of Area Training Managers on quarterly basis – New Product/process updates, soft skills – team management, stakeholder management etc., IT skills – Excel, Power point, Dashboard etc.,
- Conduct OJT’s & mystery shopping of Area Training Managers on Training activities, process, documentation, trainers claim processing etc.
- Undertake minimum 8 field visits audits per month across different ATM patches to track OJT impact, all feedbacks must be documented
- Ensure seamless execution of all NHO Batches in the mapped territory – trainer mapping, delivery of training, Certification & handover of executives to sales
- Drive minimum 2 Training impacted Business Initiatives in the FY, preferably green belt, or Lean projects with internal Quality Team to improve the overall business performances
- Initiatives needs to be defined, agreed with NTM & Training Lead same should be in consultation with sales stake holders
- Ensure the quality of NHO & Post NHO Refresher trainings through monitoring checks/ field visits to ensure the efficiency of trainings as per laid down SOP
- Connect with ZSM/RSM through extensive travel and have stakeholder connect through proper communication on training & business deliverables, share training updates / business initiatives and minute the meetings
- Publish monthly sales training dashboards in the format prescribed by the HO
- Ensure Quality of Training coverage & learning impact in non-Sales Function, train the trainers on facilitation skills
- Drive New hire productivity matrix of Customer Service Agents through assigned vendors
- Supervise and ensure that all trainers in the span conduct NHO efficiently without errors by following the facilitator guide
- Ensure all mandatory & refresher trainings are well planned, executed with maximum attendance
- Trainer’s Certification to be completed within 30 days of joining - 3 days by ATM followed by 2 days of certification by ZTM/RTM (either face to face or virtually)