Visa is searching for a Senior Manager (VBS Client Delivery).
In This Role, You Are Expected To:
Create and maintain implementation best practices for Visa Business Solutions products using Project Management Methodology and payment industry knowledge.
Lead activities for Visa Business Solutions applications and platforms, including establishing clear project plans, status and expectation setting for technical migration activities.
Provide technical expertise to structure an effective implementation.
Build strong customer relationships with the ability to simplify complex problems to support business needs.
Continuously monitor progress, customer feedback, and provide status updates and project milestones to the project team, senior management, the client, and banking partners, via weekly or other progress reporting, and by managing status meetings.
Prepare and maintain detailed project plans with risk / mitigation plans and issue logs to enhance external and internal communications.
Create and maintain necessary internal and external implementation documentation and forms.
As a subject matter expert, acquire and maintain a deep understanding of supported services to train customer and internal stakeholders.
Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency.
Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.
Work with minimal guidance and have the initiative to identify issues, propose solutions, define processes and align stakeholders in a situation where a new product is being deployed.
What You Will Need:
Effectively Bilingual in Russian and English.
Bachelor’s degree required. Requires a minimum of 12+ year’s progressively responsible experience in an implementation or support role in software, financial or information services.
Experience (at least 10+ years) in project management.
Experience with Cash management solutions, domestic and international fund transfer is required.
Experience with Credit card solutions such as Central Travel Account, Virtual cards is a plus
Knowledge in SWIFT (i.e. MT103), JSON, XML, and ISO message formats a plus.
Knowledge in credit card processing and card processing systems is a plus
Knowledge in secure communication protocol such as SFTP, FTP/S and HTTPS.
Knowledge in application programing interfaces (APIs) gateways.
Must be able to understand technical documents such as client facing guides and/or messaging specifications.
Basic knowledge of contacts, participating agreements and/or MSA’s a plus.
Ability to communicate effectively with both business and technical resources.
Strong ability to multi-task, organize, manage, and implement complex projects with minimal oversight.
Good presentation and communication skills. Comfortable to present to C-suite and senior management, speak to technical material in layman terms and lead product demonstrations.
Ability to comprehend and translate complex technical issues and apply to business solutions.
Needs to be able to effectively prioritize and multi-task under deadlines and manage customer expectations.
Demonstrated ability to articulate complex technical terms or processes into business language.
Excellent verbal, written, presentation and interpersonal skills are required.
Demonstrated expertise in using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).
What Will Also Help:
Bachelor’s degree in Information Technology.
A preferred candidate would have a broad operational experience relating to cross border payments (SWIFT) and be able to relate the operational needs of the client to their business drivers. They would be committed to excelling with partners, with a record of accomplishment in understanding, anticipating and delivering the client’s needs. The ideal candidate would lead by example, taking accountability to organise across the company deliver at the highest standard.
Projects You Will Be a Part Of:
As part of the team, you will get opportunity to work on strategically important projects for clients and Visa.
Working with the in-country team to expand the business within the CEMEA markets.
Working with regional and global client services counterparts deliver a seamless client experience.
Understanding the new products and services requirements and Coordinate internal resources to accomplish Visa and client objectives.
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