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As the world's leader in digital payments technology Visa is looking for a Senior Director Digital (Visa Consulting–Hub).
The Visa Consulting Senior Director will oversee the development of VCA Digital service line in terms of product development and thought leadership. He will also deliver subject matter expertise and consulting support to VISA's key clients across the CEMEA region. The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their digital strategy, implement initiatives around their digital channels and in general capture the full potential from customers engaging on digital channels.
Key Results Area
Collaborate with VCA colleagues, Visa account executives and other Visa functions to cultivate and manage a pipeline of digital engagement opportunities with the largest CEMEA banks and merchants.
Lead and/or serve as a subject matter expert on consulting engagements in the sphere of Digital Strategy, Digital Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA’s key clients.
Support and contribute to sales pitches.
Lead or contribute to internal problem-solving sessions.
Prepare for, and participate in, client discussions.
Work closely with other VISA groups, including Digital Solutions, Digital Partnerships & Ventures,
Innovation Centers, Marketing etc., to ensure a seamless Consulting experience.
Lead the development of the Digital Service line in terms of product development; a not exhaustive list of activities will include.
Development and codification of new products / set plays.
Liaison with the VCA Solutions team for the development of digital related solutions.
Development of thought leaderships including writing papers.
Liaison with other Visa global regions to facilitate the import and export of solutions and set play.
Support to the standardization of Digital products at a global level.
Contribute to the development of the Digital service line plan at CEMEA level.
Where appropriate, work with designated practice areas globally to incorporate best practice, source analytical or other services and leverage global consulting solutions.
Help the talent growth of the VCA Commercial Practice through the development of internal resources and the hire of new talents, he/she will potentially have to manage.
Grow and manage a network of external vendors, functional to the delivery of digital projects or to the development of new products.
Key Competencies
A well-qualified candidate will have broad and deep expertise in Digital with primary focus – but not limited to – on digital strategy and transformation, digital acquisition, knowledge of digital payments and digital channels.
Business needs of issuers, acquirers and merchants in Digital, e.g., strategy, acquisition, customers and channels full potential, innovation, mobile platforms, digital ecosystems, etc.
Best practices to meet customer needs across the customer lifecycle and in terms of digital channels engagement
Industry trends, such as evolving economics of payments, increasing digitalization and development of digital channels, emerging of ecosystems, increasing use of advanced analytics and other technologies in payments, changing regulatory environment, adoption of open banking globally, etc.
Fintech & Digital native players, including where they play across the value chain of banking (and payments specifically) and their relative strengths and weaknesses vs. competitors.
Qualifications
Bachelor's degree or equivalent. Master’s degree preferred.
At least 12 years of overall work experience.
At least 5 years of solid experience in Digital, including customers acquisition on digital channels, digital channels development and optimization, digital marketing, digital strategy; experience should be gained within a top-tier bank or the financial services practice of a top-tier consulting firm.
Experience in mobile banking and on digital-only banks would be an important plus.
Combination of regional and global experience is also desired; previous work experience across multiple CEMEA sub-regions (Russia, Ukraine, Kazakhstan and other Former Soviet Union countries, South Eastern Europe, Middle East, Africa) would be a differentiating factor.
At least 2 years of experience in management consulting and deep consulting skills and client engagement capabilities including.
Diplomatic skills to work in a multi functional environment and ability to extract desired outcomes.
Comfortable interacting with and presenting to senior management of clients and VISA.
Highly analytical with advanced PowerPoint skills and Excel skills.
Superior project management skills. Fluent communicator.
Results driven, flexible and both internally and externally customer focused.
Able to travel frequently and work on client site.
Self-motivated and able to use own initiative with limited direction.
Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups.
Ability to work in a multi-cultural environment.
Fluency in English is mandatory, Fluency in Russian or Arabic is a differentiating factor.
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