В логистический провайдер DP World ищут Senior Business Analyst.
Job Purpose:
Works closely with the DP World Business Intelligence team, operations and commercial staff in head office as well as terminal teams to gather, organize, validate, compare and present meaningful and accurate business insight to DP World management to improve the operational processes as well as better learn the behavior of customer. The senior business analyst acts as the Business Owner of DP Worlds Business Analytics Platform (BA) and assists in new business modeling.
Key Accountabilities:
- Acts as the operational focal point of contact for all Operations-related topics for the Regions, Business Units and the BI team as well as internally in Global Operations department. Manages the overall operations related requirements to ensure the accuracy of the BI Platform data and visualization
- Manages the outstanding operational requirements and requests towards the BI team. Represents all Business Units and the Global Operations team as the Business Owner. Reviews operational requirements towards the BI tool with a holistic approach ensuring fixes and functionalities are put in place for all sites with the relevant scope and reports on the status of implementation on a regular basis
- Constantly reviews the BI data for its business sense and correctness and proactively ensures the coincide between Global Operations and the BU’s about the accuracy of the data including the reduction of outliers with the regional operations and BU management
- Acts as the operational focal point during the onboarding of BU’s for the BI platform and following up on the status of data accuracy during the integration process
- Maintains and records operational data of all our terminals (Annual terminal capacity analysis) to identify terminal constraints, as well as maintain accurate historical information. (Communication with Regional Heads and CEO’s)
- Delivers ad-hoc data and report requests, analyses data needs for both users and projects, investigates and analyses data discrepancies
- Creates Power BI visualization of key performance indicators and sets up relevant alerts
- Administers the analytics and reporting systems, monitors system performance, and creates and maintains user documentation and ensures the publishing of a user guide
- Provides operational system support to users in head office, regional offices and business units
- Creates content, Plans and Conducts training sessions for terminal user groups mostly overseas
- Produces and circulates periodically BI newsletters among users and stakeholders including project highlights, updates, implementation progress, guidelines, BI news, etc.
- Understands and adheres to DP World’s Code of Conduct and Ethics policies
- Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
- Performs other related duties as assigned such as Support for Data Lake requirements from Operational systems and Technology
Qualifications, Experience and Skills:
- Bachelor's degree in Information Science, Computer Science, Statistics, Engineering, Mathematics or a related field
- 5-10 years experience in the analysis of business processes and interfaces including, but not limited to container terminal operations, terminal operating systems (Navis, Zodiac, etc), interpreting system documentation, data and/or business process modelling, and data flow/context diagramming
- Minimum 2 years of experience in Data Analysis and visualization (Power BI, SAP Business Intelligence reports or comparable BI applications)
- Excellent Analytical Skills
- Proficiency with relational database concepts and report writing tools
- Understanding on Terminal Planning and Operations processes, standards and procedures. Understanding on Operational and Commercial KPIs and definitions
- Ability to work and communicate within multi-cultural and multi-national teams within DP World head office as well as DP World business units and regional offices around the world
- Strong organizational skills. Competent with mainstream office automation, project management, presentation, and communications tools. Executes all job responsibilities and assignments promptly, reliably, and ethically
- Flexible and adaptable, functions well as a team player in multi-cultural team, remains calm and cheerful under stressful conditions
- Effective communication and reporting fluently in English language