В Qatar Airways ищут Senior Airport Services Agent.
The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.
Your specific responsibilities include:
- Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger
- Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas
- Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.
- Assist duty officer to handle company material and records
- Liaison with GHA for quick processing of hotel and transfer passengers
- Work with GHA and ensure smooth passenger handling
- Assist passengers in regards to entry requirements, visas, residence permits etc.
- Ensure passengers are assisted smoothly through airport facilities
- Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit
The successful candidate will have:
- Trade or Vocational qualification
- Minimum 3 years of job-related experience required with at least 1 year of relevant experience in Airport Operations of a leading airline
- Excellent communication skills with fluency in English language
- High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment
- DCS experience and knowledge of ticketing is an advantage for this job
- Able to manage mishandled baggage services, including service recovery situations with customers
- Ideally completed courses in Passenger Handling and Customer Services
- High level of computer literacy
- Excellent customer focus and service delivery