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Amazon is currently hiring Seller Onboarding Associates who will provide direct support to Amazon Sellers, as part of their registration and onboarding process onto the online store.
The role
The Seller Onboarding Associate acts as the primary interface, collecting the required information and documentation by conducting the relevant verification checks to ensure the Seller’s registration can be processed in a timely manner.
This role plays a critical part in making Amazon the safest and most trusted place on Earth by giving honest entrepreneurs a safe, convenient on-boarding experience, while deterring the ill-intentioned.
As part of this team, you will be required to interact directly with Amazon Sellers through virtual live video sessions in Russian.
To be successful in this role you should possess the following skills and competencies:
Demonstrated passion for delivering world class customer service, maintaining a positive, supportive and professional manner. Being comfortable and confident facilitating video calls.
Clear and effective oral and written communication.
An ability and willingness to effectively deal with real time challenging situations – ability to “think on your feet”.
Established time-management and prioritization skills, with minimal supervision.
Proven experience in adhering to policies, processes and procedures and proactively flagging any impediments to you providing effective and timely support to our customers.
Desire to build strong working relationships, as this role will require you to liaise with Compliance Operations and / or Seller Support teams to effectively and efficiently resolve Seller queries. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues where required.
Data driven and capable of making high-judgement decisions for our business and our customers.
Ensures compliance with process and procedures whilst achieving weekly productivity and quality standards
Identifies Seller and Associate success barriers, provides solutions, and drives change through business improvement initiatives.
Contributes to a positive team environment and proactively aids other team members with difficult cases as needed.
BASIC QUALIFICATIONS
Fluency in both Russian and English (both written and spoken) with an ability to compose grammatically correct, concise and accurate written responses
Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Google Chrome.
Ability to follow workflows and policies
Strong prioritization and time management skills with a high degree of flexibility.
Comfortable dealing with ambiguous situations and solving problems on camera with effective communication, composure, and professional attitude.
Demonstrates appropriate sense of urgency and adaptability in response to changing business needs.
PREFERRED QUALIFICATIONS
Prior experience working within a customer service /contact center environment (voice support) is highly desirable.
Business acumen in areas of e-commerce and retail is advantageous.
Process improvement awareness and experience.
