В отель The Ritz-Carlton Moscow требуется Sales Director (corporate).
Job summary:
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.
Candidate profile:
Education and Experience:
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area
- OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area
Core work activities:
Supporting Developing & Executing Sales Strategies:
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS
- Assists with the development and implementation of promotions, both internal and external
Maximizing Revenue:
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals)
- Recommends booking goals for sales team members
Managing Sales Activities:
- Monitors all day to day activities of direct reports
- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager
- Participates in sales calls with members of sales team to acquire new business and/or close on business
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Analyzing & Reporting on Sales and Financial Data:
- Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals
- Assists Revenue Management with completing accurate six period projections
- Reviews sales and catering guest satisfaction results to identify areas of improvement
Ensuring Exceptional Customer Service:
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction
- Empowers employees to provide excellent customer service
- Observes service behaviors of employees and provides feedback to individuals
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
- Executes and supports the company’s Customer Service Standards and property’s Brand Standards
- Participates in and practices daily service basics of the brand
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
Building Successful Relationships:
- Develops and manages relationships with key stakeholders, both internal and external
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative
- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements
- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers
Managing and Conducting Human Resource Activities:
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation
- Utilizes all available on the job training tools for employees