Оплата в фунтах стерлингов - £34,000 - £38,000 depending on experience
Exciting, unique and highly acclaimed Spa is looking for a dedicated, flexible and reliable, qualified Russian speaking General Manager to join professional and friendly team.
The General Manager is required to run all aspects of day-to-day Spa management and reception work, including meeting and greeting spa guests, taking bookings and payments.
Essential duties:
- Leading, managing and organising all aspects of the Spa’s day-to-day operations, ensuring they are carried out efficiently within agreed policies and procedures
- Managing and control the equipment, keeping it in good working condition
- Implementing procedures to ensure consistently high standards of cleanliness and maintenance
- Empowering employees to provide excellent customer service
- Managing staff rota, staff hiring and training, reviewing employee satisfaction to identify and address problems or concerns
- Ensuring the staff rota and customers bookings optimised accordingly for maximum revenue generation and profitability
- Creating and implementing operational procedures and motivational schemes
- Establishing and maintaining open, collaborative relationships with employees and ensuring employees do the same within the team
- Ensuring operating policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Operating Procedures
- Managing and implementing all Health and Safety requirements, including all procedures in relation to fire safety, licenses, food, heating, pool plant, ventilation, energy management
- Achieving the business objectives for the Spa, growing of loyal customer base
- Ensuring promotional liaison with the Marketing Manager
- Direct involvement with business & marketing objectives and planning
- Consistently developing and growing sales through training tools and monitoring
- Managing operational costs and decreasing the Spa expenses
Key Skills:
- Good level or Russian and English language, written and spoken
- Excellent communication skills
- Customer Service skills
- Good organisational skills
- Perfect time management
- Open-minded and warm Personality
- Strong leadership skills to motivate a staff team
- Ability to remain calm under pressure
- Ability to delegate appropriately
- Previous Spa Supervisory/Management experience
- Previous experience with spa booking software
- Passion for the industry
- Multitasking
What company offers:
- Competitive salary £34,000 - £38,000 depending on experience + performance bonus
- 28 days holiday per year
- Free daily meal allowance
- 50% discount for Spa treatments for you and family members
- Excellent career opportunities within the company’s fast growth and development with new branches opening in the UK and Internationally
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