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Information Technology & Services leader HP is seeking a Russian speaking Partner Account Operations Manager.
As a Partner Account Operations Manager you will build relationship with selected HP partners as well as with their dedicated sales teams, understanding the partner operational business models, identifying challenges in the operational process and finding solutions on how to improve HP and partner’s interlock in the operational environment for ECG countries. You will be part of a larger team of highly engaged and capable colleagues supporting the company operations across Eastern Europe.
What will your day consist of?
Act as the end-to-end accountable for operational performance with the assigned partner/s
Act as a point of escalation and collaborate with other functions to drive resolution of operational issues of high complexity, in support of partner requirements
Support the assigned sales resources on the partner account with operational expertise and process knowledge
Drive change management processes with the assigned partner/s; proactively communicate operational process changes to partners, drive implementation phase
Lead multiple complex HP operational improvement projects with assigned partner/s
Prepare and run operational performance reviews with relevant stakeholders internally and externally, drive improvement plans
Provide expert direction and guidance to process improvements and establishment of policies
Solves complex business issues and make appropriate recommendations by applying advanced subject matter expertise
Provides leadership and training to partners and sales teams on specific processes.
Who are they looking for?
A strong collaborator
excellent partner engagement skills with focus on trust and credibility to influence the course of action
ability to build relationships across teams and cultures
a unique voice and a talent to challenge status quo processes
An independent result-oriented professional with
Drive & a creative power to meet continuous challenges of the role
Proven problem-solving skills
An excellent Account Operations Manager with
Solid understanding and experience in operations and partner relationship mgmt. concepts
Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the partner requirements
Strong ability to establish and maintain business partnerships with external partners and HP sales management up to the Director level
Excellent communication skills (e.g. written, verbal, presentation)
Excellent leadership, negotiation and influencing skills
Expert knowledge of Microsoft Office tools, particularly Outlook, Excel and PowerPoint
Typically, completed university degree and over 6 years of experience in operations/supply chain/customer support
Fluency in Russian and English language is a must, Ukrainian language will be a nice to have.
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