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В it-компанию, разрабатывающую систему автоматизированного перевода, Smartcat разыскивается Руководитель отдела продаж и успеха клиентов.
Your outcomes
Ownership of territory objectives which include: number of new customers, total expansion, total revenue, customer satisfaction ratings, and NPS. The target is to achieve 2x YoY growth.
Develop the customer portfolio by knowing and consistently removing objections which prevent penetration growth.
Build and coach a highly motivated and capable team of sales and customer success managers.
Align and maximize the value of your team collaborating with product, marketing, support and finance teams.
Requirements
Proven successful experience in sales / customer success / SaaS b2b company.
Experience in managing customers or users of a free product and overseeing transition to paid subscription. Ability to properly allocate team member resources to support customer success and revenue objectives.
Ability to understand the Smartcat product vision. We are building a market network for the global translation industry. To learn more about the market network concept, read this article.
Proven experience with creating and running a high performing sales / customer success team.
Personal involvement and ability to convert and expand top priority accounts.
Integrity, full commitment and strong sense of ownership.
Eagerness for success and an aggressive mindset towards growth.
Excellent communication skills and fluent English both written and spoken to interact with colleagues, customers, and partners.
Data-driven approach to business and the process. Readiness to measure success based on numbers.
Readiness to work in a highly intense startup environment, requiring extreme focus, a sense of urgency, and persistence to break through.
Openness to constructive criticism and others’ opinions and ideas.
