В Radisson Blu Leninsky Prospect Hotel требуется Restaurant, Meeting & Events Manager.
Restaurant and M&E manager will be responsible for:
- Will be responsible for the strategic initiatives of the Meeting & Events/Italian restaurant Departments tied to business expansion, growth, and the necessary cultural evolution to support both
- The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for guests, fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results
- The job incumbent acts as an ambassador for the brand, reflecting the company culture and values
- All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations
Key roles covering restaurant:
- Assists in the smooth running of the restaurant, where all aspects of the guest food & beverage service experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to
- Lead and collaborate with the team to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
- Support and deliver on the business strategies taking ownership for assigned areas of responsibility and deputizing for the Head of Department in their absence
- With the Head of Department take a leadership role in fostering a culture of growth, development and performance whilst promoting the company culture and values
- Collaborates with the Head of Department, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
- Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner
- Takes the lead to deliver departmental programmes that advances service standards, profitability and cost control which may include working with internal and external stakeholders, whilst incorporating environmental concerns
- Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Key roles and responsibilities covering M&E:
- Ensure the smooth running of the meeting & events department, where all aspects of the client and guest experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to
- Working proactively to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution
- Develops and implements strategies where the meeting & events department metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets
- Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values
- Prepares and is responsible for the departmental budget, ensuring that sales targets are realized, that costs and departmental inventory is controlled, that target productivity and performance levels are attained
- Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner
- Establish and deliver effective programmes that advances sales and profitability, which may include working with internal and external stakeholders as required, whilst incorporating environmental concerns
- Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Competencies & skills requirements:
- Proven experience in a food and beverage position & meeting and events, ideally within a hotel environment
- Ability to adapt to changing service environments
- Good leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence
- Strong communication and listening skills
- Ability to work collaboratively across functions and cultures
- Skilled with Microsoft Office software, especially in Excel
- An open, positive and communicative personality
- Ability to handle multiple challenging priorities and assignments
- Minimum education: National academic qualifications
- Minimum experience: 3+ years of relevant experience in food & beverage service
- Language skills: Very good command of written and spoken English