В компанию-организатор серф-кемпов Kima Surf требуется Restaurant Manager.
About the company and the role:
- Has been running Surf Camps on Bali since 1995. Teams of surf instructors and hotel staff are very experienced and extremely well organized. In each of surf camps, Seminyak and Canggu, there are usually 13 surf instructors and 25 hotel staff employed to make guests' holiday as pleasant as possible, and therefore a perfect experience
- Company is looking for a restaurant manager with chef background to be in charge of The Place with No Name restaurant in Uluwatu, Bali, Indonesia
- Company is for looking for a genuine caring and compassionate individual with a passion for hospitality that possesses integrity and accountability to ensure that KIMA standards are met
- The restaurant manager will join diverse and loyal team, working together to achieve great results, tackle challenges and have fun along the way
- The ideal candidate has a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of 'TEAM' to the restaurant. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor
- This is a full-time position, with about 50 - 52 hours of work per week expected
Responsibilities:
- Supervise day-to-day activities and assist in the food and beverage outlets
- Create innovative programs and promotions that drive revenue through increased guest patronage
Core work activities:
Managing Day-to-Day Operations:
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Leading Food and Beverage Team:
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
- Encourages and builds mutual trust, respect, and cooperation among team members
- Serves as a role model to demonstrate appropriate behaviors
- Develops specific goals and plans to prioritize, organize, and accomplish your work
- Ensures and maintains the productivity level of employees
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management
- Ensures compliance with all applicable laws and regulations
- Ensures compliance with food handling and sanitation standards
- Ensures staff understands local, state and Federal liquor laws
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
- Establishes guidelines so employees understand expectations and parameters
- Monitors alcohol beverage service in compliance with local laws
Ensuring Exceptional Customer Service:
- Provides services that are above and beyond for customer satisfaction and retention
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Empowers employees to provide excellent customer service
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations
- Handles guest problems and complaints
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
- Ensures corrective action is taken to continuously improve service results
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return)
Managing and Conducting Human Resource Activities:
- Ensures employees are treated fairly and equitably. Strives to improve employee retention
- Ensures employees receive on-going training to understand guest expectations
- Ensures recognition is taking place across areas of responsibility
Additional Responsibilities:
- Analyzes information and evaluating results to choose the best solution and solve problems
- Assists servers and hosts on the floor during meal periods and high demand times
- Recognizes good quality products and presentations
- Supervises daily shift operations in absence of Assistant Restaurant Manager
- Oversees the financial aspects of the department including purchasing and payment of invoices
Required Education And Experience:
- At least 3-4 years' of full-service restaurant management
- Flexibility in working hours and a willingness to cover shifts as needed
- Ability to multi-task, organize, and prioritize work
- High school or GED required
- Ability to work a flexible schedule including opening, closing, weekends, and holidays
- Must be at least 21 years of age
- Must possess a valid Driver’s License and auto insurance
- 3 years’ experience managing restaurant operations, financials, and control systems
- 3 years’ management or leadership experience coaching and mentoring team members
- 4 years’ experience as a restaurant/retail manager
- Fluent in spoken and written English; another language (Bahasa, German, Russian or Italian) is an advantage
- IT knowledge (Microsoft Office, POS, merchandise management, e-procurement or similar)
- POS knowledge
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