Внимание! Вакансии нет на российских job ресурсах.
Отличная возможность от команды TikTok для экспертов на должность Quality Manager.
Responsibilities
Grow the local content moderation quality teams and oversee their management
Manage the QA Team Leaders and provide guidance regarding staffing & leadership
Monitor the required headcount and staffing for the region and work with the Resource Analysts
Continuously evaluate outcomes, propose improvements for auditing procedures, and ensure a high level of productivity and quality
Work with the Market Point of Contact Coordinator to oversee timely planning and implementation of Policy updates and
Appeals completions
Develop and maintain QA programs complementary to the quality system, corporate objectives and policies
Be the point of contact for Quality matters and cooperate with the stakeholders or other departments
Report, analyse, and provide insights on the quality process and suggest improvements
Provide reports to and support the EMEA QA Manager
Localise working process and strategies, solve content concerns for local users with cross-functional teams in content operations, product, engineering, legal and public relations teams
Qualifications
Bachelor’s Degree or equivalent education/experience, an advanced degree is preferred
Minimum 3 years of experience managing Quality teams in EMEA leading min. 40 FTEs
At least 1 year experience working in a Trust and Safety environment
Strong communication and data analysis skills
Deep understanding of European online safety, privacy and expression issues
Strong attention to detail and ability to work independently but also with cross functional teams
Strong experience and command of Spreadsheet Software such as Microsoft Excel
Demonstrate good judgment, training and management skills
Proven track record of working with cross-functional partners, across different countries
Fluent in English and fluent in Russian language.
Внимание! Для отклика на вакансию нужен VPN
