В онлайн-платформу для бронирования отелей Agoda ищут Project Manager (Fraud Prevention/Dispute Resolution Team).
Agoda is an online travel booking platform for accommodations, flights, and more. It builds and deployes cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration.
Get to Know the Team:
The Fraud Team is a strong protector of Agoda and has achieved industry-leading fraud prevention results. They minimize risk and loss through fraud prevention, learning and utilizing investigative skills to identify and prevent fraudulent payments and fake properties being onboarded to platforms. The Fraud Team initiates projects that revolve around analyzing fraud trends to prevent future attacks. Experienced team of talented professionals are empowered by bright minds and technology, using machine learning models and dynamic scoring models. Every team member – new and old – contributes to the evolution of the models and have saved Agoda and customers millions of dollars every year.
The Opportunity:
The Fraud Prevention team aims to minimize fraud and payment disputes whilst ensuring minimal disruption to genuine guests. Company is looking for a Team Manager to keep all 2 million+ accommodation properties (including apartments, villas, homes and hotels) free from payment errors, and it is no small feat.
In This Role, You’ll get to:
- Provide leadership to support growing team through coaching, mentoring, team meetings and managing to KPI’s
- Identify problems, inefficiencies and opportunities, based upon data and by working with others
- Work closely with Product/Tech teams to design appropriate solutions, configure systems, support testing, rollout, analyze results, and ensure usage and success of new agent-facing tools
- Enhance various fraud/dispute defense’s whilst minimizing disruption to genuine customers, hosts and suppliers
- Positively contribute to team’s culture
What You’ll Need to Succeed:
- A minimum of 2 years’ experience in a leadership/management role in either operations or project management
- Excellent verbal and written English skills
- A strong sense of ownership and the ability to prioritize effectively
- Ability to analyze business challenges with a data-driven approach to problem solving
- Attention to detail. Analytical and comfortable with numbers. Can understand and interpret data, and think on your feet to provide quick and effective solutions
- Ability to adapt your working style to different situations and work in a fast-paced, dynamic, multicultural environment
- Having skills in SQL/Tableau would be desirable
- Experience in either fraud prevention or chargeback handling would be advantageous