Accel Club is acquire, scale, and operate e-commerce businesses by integrating them into the platform. The company is looking for a Product Operations Lead.
Responsibilities:
- Day-to-day maintenance of the brand’s operational efficiency:
- Monitor brand’s performance analytics and metrics
- Make thorough analyses of sales, conversion, reviews, etc.
- Monitor market news and update
- Monitor brand’s account health on Amazon and other marketplaces (Walmart, Ebay, Etsy, etc.)
- Monitor and audit listings, suggest ideas for improvement and optimizations based on customer experience feedback
- Collaborate with the Brand management team to make sure that the brand strategy is supported by all parties and clear goals are established for all teams
- Collaborate with the Customer Support team to gain insights from the customer experience and ensure best practices are in place for the customer support
- Collaborate with the Supply chain team to ensure products are in stock, are of premium quality, and have all appropriate required certifications
- Lead the transition and integration when we acquire a new business. Coordinate with other teams, make a deep dive into business’ metrics and details, develop relationships with the team and seller, coordinate efforts to ensure smooth and efficient transfer and migration
- Develop strategies to increase sales and reduce costs, coordinate with Project managers, and drive all teams awareness of brand’s dynamics and progress
- Proactively catch issues before they are problems and understand everything about the ecosystem in which your products are selling (e.g., competitor landscape, industry landscape, Amazon marketplace rule changes)
Requirements:
- Operations experience in a complicated environment which requires day-to-day maintenance of operational efficiency and excellence
- Analytical thinking and commercial mindset: being responsible for P&L requires entrepreneurial attitude to work and strong systematic approach to building processes
- Experience in managing complex projects and facing challenging situations
- Being ready to work in a dynamic and fast changing environment
- Upper-intermediate level of English