В управляющую e-com брендами компанию Accel Club требуется Product Operations Lead.
Being P&L responsible Product Ops Lead is the key person to drive brands’ success and growth. You will maintain brands’ operational efficiency daily, and will work in close cooperation with supply chain, customer support, data analytics, and brand management teams to make sure that all teams are aligned around the brand's progress.
Responsibilities
Day-to-day maintenance of the brand’s operational efficiency:
- monitor brand’s performance analytics and metrics
- make thorough analyses of sales, conversion, reviews, etc.
- monitor market news and update
- monitor brand’s account health on Amazon and other marketplaces (Walmart, Ebay, Etsy, etc.)
- monitor and audit listings, suggest ideas for improvement and optimizations based on customer experience feedback
Case-management: efficient and timely troubleshooting when an issue arises, escalate problems to the relevant teams or Amazon representatives, ensure the efficient solution is defined.
Collaborate with the Brand management team to make sure that the brand strategy is supported by all parties and clear goals are established for all teams
Collaborate with the Customer Support team to gain insights from the customer experience and ensure best practices are in place for the customer support
Collaborate with the Supply chain team to ensure products are in stock, premium quality, have updated packaging, and have all appropriate required certifications
Lead the transition and integration when we acquire a new business. Coordinate with other teams, make a deep dive into business’ metrics and details, develop relationships with the team and seller, coordinate efforts to ensure smooth and efficient transfer and migration
Develop strategies to increase sales and reduce costs, coordinate with Project managers, and drive all teams awareness of brand’s dynamics and progress
Proactively catch issues before they are problems and understand everything about the ecosystem in which your products are selling (e.g., competitor landscape, industry landscape, Amazon marketplace rule changes).
Requirements
Operations experience in a complicated environment which requires day-to-day maintenance of operational efficiency and excellence
Analytical thinking and commercial mindset: being responsible for P&L requires entrepreneurial attitude to work and strong systematic approach to building processes
Experience in managing complex projects and facing challenging situations
Being ready to work in a dynamic and fast changing environment
Upper-intermediate level of English.