Product Manager (Return and Refunds) в AliExpress Россия

14 января 2022
Москва
крутая компания

AliExpress Russia is looking for a Product Manager to run Returns & Refunds domain.

 

You will be responsible for product development to improve our local Buyer and Seller happiness by:

  • Setting vision, analysing and developing initiatives to enhance experience in Returns and Customer service
  • Prioritising requests and managing expectations of business team
  • Making your development team know what, why and when has to be done
  • Coordinating cross-team with other domains
  • Being the voice of your team and a single point of contact to other teams
  • Collecting and analysing the feedback
  • We would be happy to get to know you if you can:
  • Be a user advocate and ground your decisions based on data
  • Be a best friend to your and neighbour development teams while performing results
  • Quickly and effectively explore an unfamiliar area or process and optimize it
  • Investigate all available options and be the last one to give up
  • Split major issues from minor ones
  • Have a helicopter view and get into the details of a problem
  • Suggest and take a quick strategically right decision
  • Get along and get your messages through to diverse people: customer service agents, developers, top managers
  • Express your thoughts in English and be receptive to people of different background

 

Experience that the company expects from you:

  • Customer facing product development acting as a client or executor
  • Cross team project launches
  • Familiar with returns, refunds or customer service processes in ecommerce
  • Ecom, foodtech, logistics or retail industries
  • Ideally cross cultural or remote team management

 

What the company offers:

  • Ability to shape the future of one of the biggest ecom player
  • Young and professional local engineering team
  • Comfortable office in Moscow City
  • Competitive salary and performance-based bonuses
  • Mac or Windows laptop of your choice
  • Corporate medical insurance

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