AliExpress Russia is looking for a Product Manager to run Returns & Refunds domain.
You will be responsible for product development to improve our local Buyer and Seller happiness by:
- Setting vision, analysing and developing initiatives to enhance experience in Returns and Customer service
- Prioritising requests and managing expectations of business team
- Making your development team know what, why and when has to be done
- Coordinating cross-team with other domains
- Being the voice of your team and a single point of contact to other teams
- Collecting and analysing the feedback
- We would be happy to get to know you if you can:
- Be a user advocate and ground your decisions based on data
- Be a best friend to your and neighbour development teams while performing results
- Quickly and effectively explore an unfamiliar area or process and optimize it
- Investigate all available options and be the last one to give up
- Split major issues from minor ones
- Have a helicopter view and get into the details of a problem
- Suggest and take a quick strategically right decision
- Get along and get your messages through to diverse people: customer service agents, developers, top managers
- Express your thoughts in English and be receptive to people of different background
Experience that the company expects from you:
- Customer facing product development acting as a client or executor
- Cross team project launches
- Familiar with returns, refunds or customer service processes in ecommerce
- Ecom, foodtech, logistics or retail industries
- Ideally cross cultural or remote team management
What the company offers:
- Ability to shape the future of one of the biggest ecom player
- Young and professional local engineering team
- Comfortable office in Moscow City
- Competitive salary and performance-based bonuses
- Mac or Windows laptop of your choice
- Corporate medical insurance