Microsoft is looking for a Payroll Services Delivery Manager.
Responsibilities:
Relationship Management
Serve as Point of Contact (POC) for Controller Community within designated region
MS advocate for designated subs to the BPO vendor while setting and managing expectations for each local relationship
Participate in setting ongoing goals and objectives for the outsourced relationships
Identify and mitigate risk across outsourced relationships
Maintain open and effective communications with all clients
Customer Partner Experience
Solicit feedback from internal and external business partners to manage gaps in service or missed expectations
Measure and use feedback to prioritize opportunities and continually add value to the business
Support issue management and escalations in designated region related to BPO provider and payroll critical issues
Support any issue resolution process that arise and bring it to closure
Foster an environment in which client needs and requirements are anticipated and met, reducing need for escalations between BPO provider and local sub
SPOC for Change requests and Change controls needed by Sub; ongoing with BPO provider
Service Governance
Represent the Payroll BPO Provider within local region
Identify regional opportunities to maximize and optimize global processes. Provide recommendations for continuous improvements
Support BPO performance through continuous process improvement
Provide actionable feedback between Sub and BPO provider for ongoing assessments of controls.
Improvements Focus
Project Support Role: Single Point of contact for both BPO and MS implementation teams during system integrations and implementation within region
Stabilization: Ongoing responsibility for stabilizing the new Global Payroll model, looking for every opportunity to impact effectiveness, increase efficiency and improve overall client satisfaction
Basic Qualifications:
BA/BS degree in Business, Finance, Accounting, Computer Science or Engineering
Must have prior Russian payroll processing experience (5-10 Years experience)
Must be fluent in both Russian and English
Excellent communication skills
Payroll and data analysis experience and knowledge
Advanced EXCEL user
Excellent relationship management skills and previous experience in managing client relationships
Capability and flexibility to meet customer demands
Ability to multitask and prioritize quickly with multiple requests
Ability to react quickly and professionally in high stress situations
Preferred Qualifications:
International working experience for Multinational corporations (statutory, regulatory and cultural), preferred tech companies and, SAP software experience are a plus
Payroll Accounting prior experience
Benefits and Perks:
Industry leading healthcare
Savings and investments
Giving programs
Educational resources
Maternity and paternity leave
Opportunities to network and connect
Discounts on products and services
Generous time away.
