Вакансия на удаленке.
В международную EdTech-компанию Refocus открыта вакансия Mentors Lead.
Responsibilities:
- Onboarding new mentors (after they agreed to work with us and signed their contract):
- Dive mentors in our product and approach to customer service and Refocus values
- Train to hold Q&A sessions, answer student questions and check home assignments
- Help mentors to get familiar with Discord and our LMS
- Building all necessary guidelines for mentors
- Setting up scalable operations for home assignments check up:
- Operate under 24h SLA
- Efficient distribution of homeworks among mentors
- Quality control for mentors’ feedback
- Regular feedback from students to mentors
- Setting up scalable operations for Q&A sessions:
- Schedule planning
- Quality control
- Regular feedback from students to mentors
- Setting up scalable operations for answering student questions in Discord:
- Operate under SLA
- Efficient distribution of questions among mentors
- Stick to our tone of voice
- Building FAQs
- Quality control for mentors’ answers
- Regular feedback from students to mentors
- Supervising contracts and payments to mentors
- Building community among mentors to make them Refocus ambassadors
- Share students’ and mentors’ feedback to Refocus product and content teams
- Hiring and managing team of mentor managers from scratch
- Planning of mentors resources and budget according to Refocus finance model
Requirements:
- 3+ years of experience of working with teachers/lecturers/mentors (ideally in an edtech company)
- High excellence in operations (incl. building user-friendly processes and guidelines)
- Experience of managing 30+ freelancers/part-time employees/contractors
- Proved track record of building scalable team/department in the company
- Excellent communication and soft skills
- Experience of working in startup/fast-growing tech company
- English C1+
Offer:
- Unique opportunity to be part of the team which is building a unicorn company in edtech in Asia
- Full-remote or hybrid work in offices
- Fair compensation for your work
- Free access to all of our product