YouTube (Google) ищет Менеджера по работе с партнерами.
Minimum qualifications:
Experience in a customer support or client-facing role
Experience with spreadsheet analysis, creating presentations, and data management
Ability to speak English and Russian fluently
Preferred qualifications:
Experience being proactive, making constructive suggestions, and coming up with innovative ways to scale initiatives
Ability to troubleshoot technical issues and effectively communicate complex topics
Ability to manage and complete multiple, time-sensitive projects with minimal guidance and high attention to detail
Ability to navigate ambiguity and manage competing priorities in a fast-paced environment
About The Job:
As a member of the Partner Operations team, you'll analyze top issues facing content creators, work with cross-functional teams to resolve them, and help manage support operations.
The Partner Development and Services team’s mission is to drive partner success by delivering the best services (scaled programs, technical solutions, operational support) to global partners. As a Partner Operations Manager, you'll provide YouTube support to partners in Spain and Italy (e.g. Music Labels, Media Companies, independent creators, etc).
Responsibilities:
Provide operational support for partners on the YouTube platform, primarily through email communication
Troubleshoot technical issues to enable Partners to maximize their performance on the platform
Serve as a consultant to internal, cross-functional stakeholders on the YouTube product Work with assigned Partner Managers and Technology Managers on account deep-dives and share insights for partner growth
Identify key metrics to evaluate data both quantitatively and qualitatively
Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamline the operational workflow by identifying and eliminating bottlenecks
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