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The Wikimedia Foundation is looking for a Manager, Trust and Safety (Policy) to join team, reporting to the Global Head of Trust & Safety.
You are responsible for:
Managing the Wikimedia Foundation’s Trust & Safety Policy team, including advocating for the team’s development and its needs. Skillfully mentoring staff to improve their skills.
Ensuring departmental excellence through close collaboration with the Global Head of Trust and Safety, the Vice President of Community Resilience and Sustainability, the General Counsel, and other departmental team leaders in planning and resourcing departmental and cross-departmental initiatives impacting Trust and Safety Policy.
Coordinating cross-departmentally to realize opportunities and enhance organizational impact.
Participating as a member of the Trust and Safety management team in planning and resourcing portfolio-wide objectives.
Remaining aware of and sensitive to community resilience and sustainability; working to identify challenges and opportunities as well as implement solutions through collaboration with communities and appropriate staff.
Partnering with the Senior Trust and Safety Operations Manager to maintain and staff the systems surrounding threats of violence to self and others on Wikimedia Foundation projects, including liaising with law enforcement officials as necessary in investigating and resolving incidents
Communicating with key stakeholders in a precise, detailed or high-level communication style, depending on the needs of the organization and communities.
Performing other duties as required.
Skills and Experience:
Demonstrated experience managing teams and desire to help others learn and grow.
Proven experience effectively managing cross-departmental initiatives and multiple content or platform policy projects in a rapidly changing environment.
Strong verbal and written communication skills in English, including the ability to synthesize complex topics and create compelling narratives for various audiences.
Proven experience using both social and technical approaches to support the enhancement of online community interactions and dynamics.
Qualities that are important to the company:
Resilience in dealing with difficult subject matters.
Flexibility in working hours to respond to unanticipated situations, with a willingness to work nights, weekends, or holidays when necessary and a regular ability to meet within UTC-8 business hours.
A compassionate human-driven approach.
Detail-oriented; the ability to coordinate multiple moving parts in high stakes complex problem-solving environments.
Additionally, the company would love you to have:
Experience with free knowledge / open source communities.
Intellectually curious; a level of openness to collaboration and new ideas.
Experience working with diverse communities.
Command of additional languages, especially Hindi, Arabic, Farsi, Russian or Spanish, is seen as a plus.
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