Oracle is looking for a License Management Analyst.
Scope:
Works with Sales, Sales Management and other GLAS teams
Works with the Deal Management, Approval Teams, Legal, Revenue Recognition and Support organizations
Reports to functional manager
Works in assigned territory
Mentors newcomers and peers
Responsibilities:
Builds relationship with sales and sales leaders in order to establish joint business plans on assigned territory, to increase the share of LMS and facilitate engagement progress
Identifies and qualifies Customers for assigned territory where compliance needs to be ensured
Provides guidance and advise to ensure compliance for the customer, for existing and new planned environments
Establishes engagement strategy on qualified accounts with sales
Performs complex LMS engagements aligned to LMS defined service processes
Drives progress of LMS engagements & resolution of compliance issues, leveraging sales when needed
Delivers information to Sales and Customers on Oracle licensing compliance to enhance knowledge and understanding
Develops expertise in contractual agreements, licensing policies, measurement analysis, compliance and SAM in order to address the complexity of Customers and/or Partners architectures and breadth of products
Supports the promotion of licensing policies and LMS Services internally and externally.
Contributes to cross-team projects aimed at increasing the sharing of best practices and the efficiency of LMS processes
Mentors newcomers during on-boarding
Support peers in acquiring experience (e.g. Customer facing situations, new products, new processes), with support in international escalations, for complex situations
Represent Oracle LMS at external events
Acts as SPOC for LMS EMEA and business stakeholders on compliance and Oracle IP related matters, working closely with our strategic customers
Handles ambiguity effectively managing complex situations by addressing conflict in an easy to understand manner dealing directly with CX level
Works across different global boundaries dealing with different cultures. Provides balanced judgement and demonstrates strong leadership skills when resolving conflict
Participation in account planning
Qualification:
University degree or equivalent combination of studies and experience
5-8 years customer facing experience in IT/asset management consulting, audit or customer management and understanding of the software industry is preferred
Fluent Russian and fluent English
Experience working in a dynamic environment, balancing challenging workloads and deadlines with attention to deliverables
Proactive, dynamic, and able to identify and deliver quality work even when unsupervised
Strong analytical and problem-solving skills
Be able to understand impact of Technical Infrastructures of customers’ Installations and correlate to Contractual Metrics
LMS Specific Skills:
Handling Legal Escalations
Crucial Conversations
Experience Sharing
Objection Handling
Understanding of IT technical architectures or affinity with technical matters.
