AliExpress Россия ищет Lead Product Manager (Customer Service).
Company is looking for Lead Product Manager to be responsible for Customer Service stream (including both B2C and B2B platforms). You will work closely with engineering, analytics and UX/UI design teams, as well as business owners. Main scope - Customer Service Platform.
What you will do:
- Development of the new Customer Service platform, both for buyers and sellers
- Determine the product strategy, key milestones and resources needed
- Manage key product streams
- Customer interaction channels (Application chat, Messengers, Voice etc)
- Contact-centre tools (operators' workflow and balancing workload)
- Robotisation and automation support scenarios and scripts (ML-bases, chat bots etc)
- Prepare product requirements for software engineering teams
- Coordinate product launches and control crucial metrics
- Perform retrospective meetings and support further product development
Candidate profile:
- At least 4 year of Product Management experience (preferably in E-Com or Classifieds)
- Strong analytics skills (ideally to have good SQL knowledge and Power BI / Tableau skills)
- Excellent project management skills
- Excellent knowledge of digital and e-comm business metrics
- Experience in working in agile teams (Business – Product – Engineering)
- Ability to confront business / tech pressure and find win-win solutions
- People management experience will be a plus
What company offers:
- Work for one of world's biggest IT companies in Russia
- Comfortable office in Moscow City with limitless fruits and coffee
- Competitive salary with performance-based bonuses
- Mac or Windows laptop of your choice
- Corporate medical insurance