AliExpress Россия is looking for Lead Product Manager to be responsible for Customer Service stream (including both B2C and B2B platforms).
You will work closely with engineering, analytics and UX/UI design teams, as well as business owners. Main scope - Customer Service Platform.
What you will do:
- Development of the new Customer Service platform, both for buyers and sellers
- Determine the product strategy, key milestones and resources needed
- Manage key product streams
- Customer interaction channels (Application chat, Messengers, Voice etc)
- Contact-centre tools (operators' workflow and balancing workload)
- Robotisation and automation support scenarios and scripts (ML-bases, chat bots etc)
- Prepare product requirements for software engineering teams
- Coordinate product launches and control crucial metrics
- Perform retrospective meetings and support further product development
Candidate profile:
- At least 4 year of Product Management experience (preferably in E-Com or Classifieds)
- Strong analytics skills (ideally to have good SQL knowledge and Power BI / Tableau skills)
- Excellent project management skills
- Excellent knowledge of digital and e-comm business metrics
- Experience in working in agile teams (Business – Product – Engineering)
- Ability to confront business / tech pressure and find win-win solutions
- People management experience will be a plus
What we offer:
- Work for one of world's biggest IT companies in Russia;
- Comfortable office in Moscow City with limitless fruits and coffee;
- Competitive salary with performance-based bonuses;
- Mac or Windows laptop of your choice;
- Corporate medical insurance.