TikTok is hiring a Law Enforcement Emergency Response (Triage Specialist).
The Trust & Safety team at TikTok helps ensure that the global community is safe and empowered to create and enjoy content across all of our applications.
What will I be doing?
• You will bring operational excellence to a team that handles a large volume of incoming requests from law enforcement, and ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.
• You will analyze and accurately assess a variety of requests from law enforcement authorities and governments
• You will provide support to escalations related to sensitive subject matter
• You will clearly respond to process and policy questions from law enforcement, government agencies, and internal parties;
• You will be working with a cross-functional team, drive improvements to policies and processes within the law enforcement response team
• You are willing and able to maturely work with sensitive issues that include child exploitation, a variety of religious and political views, violence, and adult content.
• You will participate in frequent refresher and new training in order to adhere to relevant SOP’s and policies.
Live content moderation:
• You will review videos, posts, comments, user profiles and live streaming content according to the policies, workflows and targets, which may include graphic, violent, explicit, political, profane and otherwise disturbing content.
• You will investigate and resolve complex issues regarding content in accordance with SLAs and metrics.
• You will add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams.
What should I bring with me?
• Fluency in English and one of the following Portuguese ; Russian; Arabic; German/Turkish language (written and verbal communication).
• You have 1-2yrs experience with content policy and moderation or anti-abuse operations.
• You have the ability to perform duties objectively, devoid of inherent biases or personal beliefs.
• You are proactive towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks.
• You have the ability to think critically and make quick decisions.
• You have experience communicating with cross-functional teams.
• You have experience working independently with judgment.
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