В FinTech-компанию WIO требуется IT Support Team Lead.
Company name: WIO. Project: B2B, fintech, international company. Product: Banking.
Term of work: relocation only, (UAE, Abu Dhabi), relocation allowance.
Wage: from 20 000 AED + Bonus up to 6 months of your monthly salary (Tax Free).
WIO is The all-in-one digital financial platform created to reboot banking for everyone.
Key Responsibilities:
- Management of the application support engineering team (5 people) in the role of a player-coach
- Regularly analyze incoming requests. Assess issue descriptions, prioritize tasks, escalate critical issues, track resolution timelines, and evaluate the quality of responses
- Monitor compliance with established IT Operations procedures, protocols, and regulations
- Evaluate the effectiveness of proposed solutions for customers
- Provide support in managing high-priority incidents
- Create, manage, and deliver regular reports
- Provide engineers with feedback based on analysis and evaluation results
- Maintain the relevance of the IT Operations knowledge base and ensure its timely updates
- Participate in training and development programs for employees
- Engage in IT Operations process improvements, providing recommendations based on analytical data
- Assist in interactions with external suppliers, evaluating the quality of their work, and ensuring compliance with Service Level Agreements (SLAs)
Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
- At least 5 years of experience in applications support field (software/mobile/web applications)
- Practical experience in utilizing tools as Kibana, Firebase Crashlytics, Mixpanel, and Postman to diagnose issues, monitor performance, and analyze data
- Experience working with databases (both SQL and noSQL), ability to write queries
- Experience working with a diverse range of technologies and platforms
- Comprehensive understanding of software product functionality and software development approaches (API, REST, Agile, Kanban, Git, CI/CD, etc.)
- Proficiency in any programming language will be an advantage
- Advanced experience with Jira Cloud and Confluence
- Experience in interacting with external IT service providers
- Excellent written and verbal English communication skills
- Strong problem-solving skills and adaptability to changing requirements
- Highly detail-oriented and organized, capable of effectively managing multiple tasks and priorities
What is in it for you?
- Great compensation package based on experience and level + TAX FREE in the UAE
- Flight Allowance: AED 2,500 - 5,000 once a year for you and each of your dependents (dependents include spouse and children) - range depends on where the home country is. For Russia, it is AED 3,500
- Relocation Allowance: AED 22,000 if you are moving by yourself, AED 26,000 if you are moving with your spouse or AED 30,000 if you are moving with your spouse and children – this is a one-time allowance that will be paid after you physically relocate
- Annual Bonus: End of year bonus depending on your performance (up to 6 months of your monthly salary)
- Work life balance is important to company so you would have 28 working days holidays + up to 15 national holidays per year
- Visa and Health Insurance included for you and your dependents, flexible working hours, 2 days per week WFH policy
- Working in a cool and relaxed international environment. English will be the main language
Внимание! Вакансия от рекрутингового агентства!