The British Embassy in Moscow is part of a world-wide network, representing British political, economic and consular interests overseas and is looking for an IT Support Officer Assistant.
Main duties and responsibilities:
Working along-side the lead ITSO the officer will help provide a focal point for IT users in the embassy to all IT related queries, by acting as the local Help Desk support, responding to queries.
Build a strong working relationship with colleagues on the London Helpdesk to resolve IT issues when necessary.
Support IT infrastructure management and upkeep of servers, systems, network and application support.
Maintain Embassy’s IT infrastructure, reporting incidents and degradations in performance to Helpdesk.
Prepare local user guides and manuals for standalone systems, IT and technical systems, induction for newly appointed staff and adhoc training.
Deliver IT project solutions, present own ideas in line with the FCDO rules considering feasibility at Post, oversee and control of delivery, if applicable.
Support and maintain up-to-date Post Information Asset Register (IAR) to ensure that information assets are managed in accordance with official policy and guidance.
Manage rollout of new centrally designed computer based programmes.
Stakeholder engagement with local telecom, IT suppliers.
Support users in operating Microsoft Teams.
Act as a support role for corporate services activities on an ad hoc basis in particular for holiday cover and at peak work times. This may include finance and procurement activities.
Essential qualifications, skills and experience:
Fluent in English (C1, according to CEFR).
Logical and systematic approach to problem solving.
Ability to handle multiple tasks.
Ability to work as part of a team and independently.
Ability to be well organised with attention to detail and follow through tasks, to communicate well to staff colleagues and to service providers.
Strong interpersonal and written communication skills.
Self-motivated to seek innovative solutions.
Strong customer service focus.
Desirable qualifications, skills and experience:
Experience in IT hardware and software.
Experience in fixing IT faults and maintaining IT related equipment.
Experience in managing IT systems.
College or degree qualification in IT, telecommunications or related technical systems.
Previous experience working in a foreign diplomatic mission or an international organisation.
