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Intern opportunities for undergraduate students: Technical – Consulting – Client Success в Microsoft.
As a service professional, you will be a strategic advisor to Microsoft’s enterprise customers and partners helping them optimize their business performance and be on the front line dedicated to solving their technical challenges. You will possess a solid understanding of your customer’s business, industry and needs as cloud and emerging technologies enable digital transformation opportunities for their organizations. You will be responsible for delivering solutions to enable the customer’s desired outcomes, working closely with other teams.
Do you want to work on a meaningful and impactful project and make a difference? Are you willing to learn from others and open to new ideas? Do you want to support others to succeed and operate in a highly collaborative and global environment? If this sounds like you, Microsoft would like to invite you to come join us as you are, where you can find more than just a job.
Applications to these opportunities are considered for all available roles including the ones described below, depending on education level and/or location. To be considered for an internship position, you need to be enrolled full-time as a student majoring in an applicable field with a minimum of one semester or term to complete after an internship.
Responsibilities
Customer Success Account Manager
As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
Customer Success Account Managers drive quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. CSAMs partner with customer and Account Team to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads. CSAMs drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. The CSAM also tracks, escalates, and plans for the remediation of technical blockers and provides engineering feedback to further our product and solutions, as appropriate.
As a CSAM intern, you will work very closely with a CSAM manager and mentor to understand the CSAM role.
Qualifications & Requirements:
Pursuing a full time Bachelor’s or Master´s degree in Business Informatics, Business Studies, Management, Computer Science, Information Technology
On track to graduate in 2021 from full-time Bachelor or Master program
Passion for technology, both consumer and enterprise
Ability to manage executive relationships, both internally and with customers, to create business transformation
Excellent communication skills and superior customer-service skills desired
Excellent communication skills and strong writing and presentation skills
Desire to build a long-term career at Microsoft in a similar function, particularly as part of our Microsoft Graduate program (Aspire program).
Fluency in both Russian and English.
Available to start in January 2021 (part-time or full-time depending on your availability)
Able to work full-time from September 2021 if required.
Applications in English with CV in English required, please upload your CV in order your application to be considered.
Start date: January 2021
Duration: 6 Months.
