GUCCI ищет In-Store Clienteling Manager (Landmark).
The In-store Clientelling Manager is a pivotal position within Gucci. S/He will be accountable for store clienteling strategy across all client segments, and be an integral part of the Client Engagement team to cultivate client relationships.
Reporting to the Client Engagement Director in Hong Kong, he/she will be responsible for overall clientelling strategy, client base growth, retail marketing and in-store activation.
Specific responsibilities include:
- Lead and drive overall clientelling strategy and support in-store activations with the intent to drive prospect conversion, client upgrading, cross selling, repeat purchase and retention
- Plan, development and implement clientelling programmes in conjunction with the Client Development Manager
- Amplify retail marketing and drive footfall through mall partnerships
- Provide support and guidance for retail teams in all clienteling activities with a strong focus on top client segments and sales contribution
- Analyse and interpret market and client performance reports
- Lead, motivate, train and coach retail teams for optimising clientelling performance and achieving client KPIs and sales goals
- Budget management
Professional experience & qualifications:
- At least 10 years of relevant clientelling experience
- Previous store experience preferred with deep understanding of retail operations and CRM
- Strong leadership, interpersonal and stakeholder engagement skills
- Dynamic with knowledge of the local luxury market trends
- Commercial awareness and strong business acumen with solid analytical and numerical skills
- Strong verbal and written communication skills and excellent organisational skills
- Proficient in MS Office (Powerpoint and Excel)
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