Voximplant is one of the world’s leading CPaaS solutions that empowers developers with programmable voice, video, and messaging tools. The company is searching for a Head of Technical Documentation.
Role Overview:
The Head Of Documentation is responsible for delivering the best-in-class documentation for Voximplant platform developers. The right person would be running constant documentation analyses, collecting feedback from the development team, and creating / executing a plan to solve any problems that may arise. Other responsibilities include managing the team of technical writers and communicating with Voximplant tech and product teams for updates regarding upcoming product updates.Performance metrics for the Head of Documentation role include:
Number of requests to technical support with questions about implementing different types of services and solutions using the platform
Number of developers registrations from posts and articles written by the technical writers’ team
Google search performance when it comes to finding the information available in the documentation
Amount of development community members
In addition to measurable metrics, we would also consider developers’ satisfaction when it comes to working with the documentation and ease-of-use in respect to finding relevant information
Your previous experience:
5+ years of experience in creating and managing documentation for platforms or tools for developers (cloud platforms / PaaS preferred)
Creative problem solver with the know-how to get things done and the ability to lead others to success
Advanced writing skills (English)
Managing team of technical writers
Product / project management
Previous experience in the following areas is a plus:
Backend (Java, C#, Node.js, Python, PHP, NoSQL, RDBMS)
Web/frontend development (JavaScript, HTML CSS, React, Vue.js, Angular,SWIFT iOS, Kotlin Android)
Experience building with REST APIs
Familiarity with cloud platforms (Amazon Web Services, Google Cloud, MicrosoftAzure) and cloud application architecture.
Building apps based on Twilio, Sinch, Vonage APIs, is a big plus
What the company offers:
The company does not measure people with budgets, and if it decides that it will be interesting for you to work together, then you will definitely agree on the money
Work with a fast growing international product
The opportunity to participate in conferences around the world
Stock options program
Full compliance with the Labor Code of the Russian Federation; Official payments only
Flexible 5-2, Full-time office work is a priority, but the company is also willing to discuss remote work
Super friendly and positive team of young professionals
Corporate health insurance program
Free English lessons with native speakers
Spacious office near Tulskaya metro station / 15 minutes walk from Shabolovskaya metro station
Monthly paid lunch, free tea and coffee.
