А SaaS platform Insense bridging the gap between brands and influential content creators is looking for a Head of Supply Ops (Marketplace).
Description
As a Head of Ops at Insense, you are the key person to build and manage the supply side of our 2-side marketplace. You develop and implement creator strategy for all markets and adjust it by regional business needs and customer profiles. You will be working with the CEO and the management team closely as well as with the regional Ops (Supply) managers.
You will work with creators: niche and top influencers as well as celebrities as well as motion designers & videographers (all people who are able to produce socially native creatives for ads).
KPIs
New Creators
Active Creators
Success rate (creative deal to customer)
Supply utilization (ratio deals to creators)
Supply retention: Order [#X](https://paper.dropbox.com/?q=%23X) -> [#Y](https://paper.dropbox.com/?q=%23Y) within Z months
Supply retention: Day 30, 60, 90
Creator: CAC & LTV
Responsiblities
Build and execute the Global Supply & Operations strategy to make sure we deliver best in class creatives to our customers resulting in the growth of GMV
Be responsible for all Creator path from Acquisition to Offboarding through all transaction experience
Identify, recruit, and onboard top and high potential Creators / influencers in different verticals (i.e. Beauty, Lifestyle, Food, etc) to Insense
Actively manage communities of top users in different verticals and foster strong relationships with them
Establish resources and educate Creators on best practices, develop customized strategies based on data, help solve technical issues, and optimize overall performance
Lead and project manage events/activities to support the Creator ecosystem
Build 24/7 customer support for creators and be responsible for leading trouble shooting process from creator team to developers
Be the face and voice of Creators to our internal teams, and work collaboratively with cross-functional partners across initiatives
Proactively work with Client Acquisition team to identify and activate all needed supply
Run constant Customer Development interviews and pass all insights along to Product team in actionable maner
Who we’re looking for?
Excellent written, verbal, and professional communication skills
Team management and education
Strategy thinking and ability to build processes for distributed team
Be able to deal with high volume of transactions
Experience in Ops & Supply in marketplaces (ride-sharing, freelancers, other) — Preferrable
Strong negotiation and deal-making skills
Ability to work independently to drive multiple time-sensitive, high-priority project
Superior attention-to-detail, multi-tasking, and time management skills
A team player who is accountable, proactive, and solution-oriented
Ability to work in a fast-changing environment.
What we offer
Working on global operations: users in North America, Europe, UK, Russia and the CIS
Remote flexible or work from our cozy office with superheroes on in Moscow
Paid business trips to the USA (if required)
Required time availability from 9am to 1pm EST to sync up with our Americas team
Salary commensurate with interview and experience
15 days vacation and 9 paid holidays, plus additional paid days for sick leave, bereavement, etc, in accordance with US law and policies
Environment for fast personal growth: new challenges happen every week but you can learn from it and from courses & conferences you want to participate.
