eCarsTrade is a young, fast-growing, international online car auction platform. Now the company is seeking a Head Of Sales.
Responsibilities and Duties
Ensure that employees are meeting or exceeding their KPI targets for metrics such as: speed of response to customer inquiries, communication/call quality, new car sales, new b2b customers, sales from existing b2b customer portfolio of b2b customers, cross sell efforts of Solaf B2B customers -> eCarsTrade, volume of employee contacts, customer retention, customer reactivation, customer returns, and so forth.
The role is responsible for ensuring efficient employee workflow and proper use of CRM reports. A key part of the job will be teaching employees to do their work effectively, using a smart data driven approach.
Continuously formulate requirements for changes to the reporting and CRM systems to ensure KPIs can be tracked and monitored using custom reports.
Lead recruitment and interview efforts to hire new employees
Oversee new office setup and launch, ensuring compliance with local legal and regulatory guidelines.
Must review leading competitors on a regular basis and deploy their best practices as part of the corporate strategy.
Must develop an employee training academy to automate as much of the new employee training process as possible
Must work with the analytics and reporting teams to evaluate weak areas for improvement.
Must conduct regular sales training classes to review good and bad examples of client interactions.
Qualifications
Minimum 5 years of experience managing multinational sales and customer service teams handling B2B and Retail sales.
Track record of success showing both organic growth and international expansion.
Willingness to go beyond expectations
At least a bachelor degree
Must be fluent in English. Additional European languages are a plus.
Offer
Start-up working environment where creativity and ambition is rewarded
Opportunity for growth and to have a real impact
A competitive salary package with good extra legal benefits
Company car
Starting date: as soon as possible.
