В консалтинговую компанию Ventures Middle East требуется Head of Retention.
Established in 2002, Ventures Middle East is a UAE-based management consulting company providing strategic business advisory services across the Gulf Cooperation Council (GCC) region and the wider Middle East and North Africa (MENA) region. Ventures Middle East empowers organizations by providing consulting and advisory services, risk and business continuity management, consumer research, syndicated research and related services to select clients, offering unparalleled customized analysis and superior strategic insights.
Job Scope:
The primary responsibility of the Head of Sales - Retention is to supervise Account Managers as well as manage Ventures Onsite clientele to meet targeted renewals on all assigned geographic territory.
Roles and Responsibilities:
- To align internal resources and support Ventures Onsite in achieving its business goals: develop collaborative relationships with the key accounts and also internally, understand customers needs and leverage internal capabilities to meet these needs
- Work across a variety of functions and business streams (New Sales, Marketing, Finance, etc.) to ensure proposal and delivery of optimal solutions
- Managing relationships with major clients, including regional and international collaboration, to retain/renew existing business and add incremental business aligned to our corporate strategy
- Accomplishes Ventures Onsite subscription renewal targets set by the Partner & Director
- Implement strategies to enhance and grow longer term relationships with existing clients with the goal of upgrading and renewing subscriptions of key accounts
- Setting and maintaining annual targets, developing and achieving quarterly sales targets and ensuring maximum retention of clients across the team
- Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities
Requirements:
- Bachelors Degree's or higher
- At least 5-10 years relative experience in customer success and retention
- Good Communication and Presentation skills
- Fluent in English (reading & writing)
- Good understanding of market trends
- Strong sales and business development skills
- Expertise in management of Key Accounts
- Exceptional Organizational skills