В IT-компанию Conundrum открыта вакансия Head of Product & Customer Support.
Conundrum is a leading provider of Industrial AI software accelerating digital transformation for metal, mining and steel industries. The Conundrum Platform provides a comprehensive toolset to build more efficient and cost-effective enterprise-scale industrial AI applications. Conundrum offers an open, data-driven AI architecture that dramatically simplifies data science and application development, at the same time increasing sustainability and decreasing environmental impact for companies.
What will do:
- Design product & customer support business function, including scope of work, job descriptions, interaction points with Product Owners and Customers (bug-fixing, customer feedback, filling the Product Roadmap), key metrics, etc.;
- Develop Conundrum Industrial standard Service Level Agreement for Industrial Customers;
- Launch and operationally manage Product & Customer support at Conundrum;
- Instaff/ outstaff relevant job openings within the department;
- Build relevant documentation (technical, regulatory, check lists, customer instructions, etc.);
- Design and run Customer training programs;
- On a continuous basis collect customer feedback, contribute development ideas into the product development roadmap;
Job Requirements:
- 3+ years of experience leading product OR customer support teams;
- Experience of delivering IT services to large industrial customers;
- Bachelor's / Master's degree (high preference for technical degrees);
- Strong verbal and written communication skills;
- Excellent leadership skills;
- Structured result-oriented approach;
- Proven can-do attitude;
- Fluency in written and spoken English (business communication with native speakers).
Nice to haves:
- Understanding of relevant industries;
- Expertise in industrial AI;
- Experience in building teams / starting functions from scratch;
- ITIL certified.
Offer:
- Competitive compensation package;
- Leadership role with a top-notch Industrial AI fast-growing international team.