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В компанию по страхованию путешествий SafetyWing ищут Head of Platform Success.
About company:
- SafetyWing is building a global social safety net, including health and retirement for remote workers worldwide, as a replacement for national welfare systems
- They're a team of 100, fully distributed stretching 10 timezones, while headquartered in San Francisco
- Current customers are remote teams. The SafetyWing Platform API is a product for HR and freelancer platforms (like Remote or Oyster - among our early customers) to offer health insurance to their members globally
Your day-to-day will include:
- Launching, leading, and motivating a platform success team
- Developing a platform success strategy which can be scaled with the company's growth ($3M ARR to $30M ARR by end of 2022)
- Deliver an exceptional customer experience with proactive communication to resolve problems, as well as predict and remove roadblocks before they occur
- Run education and adoption campaigns to help educate platforms and their users on product
- Ongoing evaluation, ideation and implementation of strategies to improve the platform experience from onboarding to renewal
- Act as a trusted Platform point of contact and be the voice of the customer internally at SafetyWing
Company is looking for:
- Experience in a B2B customer / partner success role (ideally worked with a benefits product, or with HR and Freelancer platforms from Series A to Series C or equivalent)
- Demonstrated history of hiring and leading exceptional talent, ideally a customer success team
- Demonstrated ability to manage ambiguity, take initiative, and problem-solve
- Effectively work cross-functionally and with a wide range of people with different skill sets
- Excellent communication and interpersonal skills
Company likes to work with people who:
- Want to help build a global social safety net on the Internet
- Think for themselves instead of copying others
- Are willing to try new things, even with the risk of failure
- Are intellectually curious and open to new ideas
- Are creative and bold in the face of any problems
- Have strong integrity and do the right thing
What company offers:
- Fully remote work - work from anywhere on the globe
- Competitive salary
- Health insurance, laptop and two yearly team gatherings (previous ones were in Slovenia, Norway, and Mexico)
- Flexible hours and vacation policy (Office hours 8-11am PST)