Оплата в долларах США 10 000 $ + Bonus up to 6 months of your monthly salary (Tax Free).
В финтех-компанию WIO открыта вакансия Head of IT Operations.
WIO is The all-in-one digital financial platform created to reboot banking for everyone.
Role & Responsibilities:
- Build and manage a capable support team to handle third level software support services through Jira Service Management
- Organize and oversee on-call function through Opsgenie
- Participate in the design and development of Customs software solution with exposure to supportability capability of targeted systems
- Manage the performance of support team as per the identified KPIs
- Participate in the planning and implementation of SLAs between hosting data centers and IT Operations
- Maintain established SLA boundaries for software support services
- Maintain service management repository for software incidents and coordinate the efforts for registering software/ functional problems as identified from incoming incidents patterns
- Raise maintenance requests for the development of packaged procedures and function for repeated support scenarios
- Develop Operational Guides for 2nd and 1st level support to handle tasks that are packaged in user’s friendly functions and pass their responsibility to 2nd and 1st support team
- Achieve results through acknowledged technical, communication and leadership ability
- Ensures the proper training of support team to be able to cope with expected support load
- Implement and maintain effective IT support processes including Incident management, problem management, change management, configuration management and release management based on ITIL framework
- Contribute in the creation and maintenance of Configuration Management Library
Offer:
- Great compensation package based on experience and level + TAX FREE in the UAE
- Flight Allowance: AED 2,500 - 5,000 once a year for you and each of your dependents (dependents include spouse and children) - range depends on where the home country is. For Russia, it is AED 3,500
- Relocation Allowance: AED 22,000 if you are moving by yourself, AED 26,000 if you are moving with your spouse or AED 30,000 if you are moving with your spouse and children – this is a one-time allowance that will be paid after you physically relocate
- Annual Bonus: End of year bonus depending on your performance (up to 6 months of your monthly salary)
- Work life balance is important to us so you would have 28 working days holidays + up to 15 national holidays per year
- Visa and Health Insurance included for you and your dependents, flexible working hours, 2 days per week WFH policy, and many more to come
- Joining a green field company and participate in the early discussion to shape our engineering processes & culture
- Working in a cool and relaxed international environment. English will be the main language
- Peering with talented engineers coming from most relevant tech companies all over the world